Reviews (152)

Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this shipping app for its seamless integration with Shopify and Amazon, and its user-friendly interface that automates the shipping process. It offers real-time discounted rates from top carriers and faster shipping times than Canada Post. The app provides flexible shipping methods, including express and next-day deliveries. Merchants can schedule pickups, batch print labels, and manage orders from multiple stores in one place. The customer service is praised for prompt issue resolution.

October 10, 2019

Easy to use and to integrate, been using it for a while now and their support team has been very helpfull.

PJ Trailers Canada, Inc.
Canada
Over 1 year using the app
March 22, 2018

Very useful . Save you lot's time and money.

Huntparts
Canada
Over 1 year using the app
Edited February 9, 2018

Great app which reduces your cost of shipping and provides express options to a client for the same price as Regular Parcel from Canada Post. Had a few small issues which were resolved quickly with their technical support team. Trevor my Account Manager is always helpful and ready to assist me. I would highly recommend this to any small business looking to save money on their shipping costs and give clients a choice in picking the different shipping options available.

3d Printing Canada
Canada
Over 1 year using the app
February 1, 2022

This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.

Dotmar Fitness
Canada
Over 1 year using the app
March 16, 2021

Click ship has helped me streamline my shipping process! I was nervous to switch over, but Maythum, my account rep, has been super helpful whenever I have questions or concerns. I’m grateful to have support when I need it for my small business. I’ve also saved lots of money from my former shipping options!

Modern Thrift Collective
Canada
Over 1 year using the app
Freightcom replied May 18, 2021

Thank you for this wonderful review! We're delighted to learn that your small business is taking full advantage of the savings we provide since switching over and that our support team has been helpful in setting you up for success with the platform. We appreciate the support!

Edited July 5, 2021

We have some bugs with the app and printing manifests, but overall by far the best shipping app I have tried in the past years! I give it 5 stars also because the customer service is very good

BKIND
Canada
Over 1 year using the app
Freightcom replied October 14, 2021

Thanks for the review. We're sorry to learn that you've run into a few bugs, but delighted that our support team was able to provide adequate support. Thanks again for the review. Happy shipping!

November 10, 2017

Great app, excellent rates. UPS prices are excellent. Automatically provides tracking numbers to the customer saving time.

Cheap Lash
Canada
About 1 year using the app
January 19, 2018

I had been using Netparcel for shipping since I started my store in 2016, but switched to Freightcom a few months ago and have been very impressed. First of all, the shipping rates are lower, which saves my customers money. Secondly, the app is far superior and better integrated with Shopify, so it's easier to use. The app has an intelligent box selection algorithm that prices the shipping cost much more accurately since it uses both dimensions and weight (Netparcel only uses weight). It also knows when more than one box is needed. Lastly, I find the customer support to be far superior...something that's often overlooked.

Highly recommended!

Protectify
Canada
About 1 year using the app
Edited December 7, 2018

The Freightcom app has been a great fit for us; and they offer good service and support.
Setup was straight forward. Products setup as variants are managed correctly for shipping (weight and dimensions). We selected the mix of carriers that works for us -- and we can add or remove a carrier at any time. Our customers appreciate having a choice of carrier because they know which is the preferred carrier in their area.
With a few small adjustments regarding the dimensions of our products, the app's algorithm calculates and pre-selects the proper/best/effective case size for packing the items of any given order -- which is important in correctly calculating shipping costs.
Freightcom's app is definitely an ingredient to our success. Thank you, Freightcom!

Grant’s Bakery
Canada
About 1 year using the app
October 28, 2020

This app makes shipping to my customers smooth, not to mention the money my customers save by using freightcom versus Canada post.

Tyeyourkicks
Canada
About 1 year using the app
Freightcom replied October 15, 2021

Thanks so much for the review. We love helping businesses like your pass on the savings on shipping to their customers. Happy shipping!