ClickShip | Shipping Platform , 150 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this shipping app for its user-friendly interface, competitive rates, and top-notch customer service. It integrates smoothly with Shopify, automating shipping and providing live carrier rates, which helps reduce costs and boost customer satisfaction. It's particularly beneficial for small businesses, offering affordable and efficient shipping options. The customer service is highly praised, with representatives being responsive and helpful. The app is also appreciated for its easy integration, transparent cost breakdowns, and ability to handle issues with missing shipments.
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We've been very happy with the app so far, the rates are competitive and shipping times are quicker than Canada Post - will definitely continue using!
Quick and easy way to fulfill orders. Best part is the fast and efficient technical support that they provide.
Great app and very good customer support. The shipping rates have been unbeatable. Jay from Freightcom has been very pleasant to work with. They're also working very hard to make the app more user friendly with more new features. Look forward to growing with them together.
Kimmy
Whisk Premium Matcha
www.whiskmatcha.ca
App works very well and it's great having this option during the Canada Post strike. I had a problem - one of the carriers - DICOM didn't deliver and even tried to charge me for returning the item to me. It took a while but eventually it was resolved and I received a credit for the non-delivery. Thanks, Freightcom.
Great application. Good communication with the developers and sales. Really simplified our shipping procedures. Much appreciated. Thanks again.
Thanks for the review. We appreciate the communication between our team and our customers to ensure we can continue to improve and provide the best possible service. Happy shipping!
Great company to deal with my rep Robert is more than excellent with his customer service for any questions and problems with carriers I have.
on a scale of 1-10 they are a 12 I fully recommend them for all your shipping needs
Customer service is lacking, typically passed around and never helped. We've used Clickship and Freightcom for quite some time and are looking forward to making a change. Slow with issuing invoices for you to continue shipping. Heavy delays with claims.
Sorry to hear about your experience. We take great pride in the customer service & support we provide all our customers. This is highly uncharacteristic of what we usually hear and we endeavor to do better.
Please reach out to us and we will make it right!
Yes, I will admit to heavy delays with certain claims ( when they happen) and we do understand how this impacts our customers' business. We are actively implementing potential solutions to resolve these delays.
I am so happy we added this app to our site. Their rates are amazing and their consumer services is outstanding. I'm also extremely happy that they offer both Canadian and US shipping carriers. We are Canadian based and have many Canadian customers, but also have a large US clientele.
Using Frightcom allows our customers the opportunity to choose based on shipping need, speed of delivery, cost of delivery, carrier, etc... The best app we've found.
I don't know how they are able to get positive reviews. I've used this app for 3 years now (because I dont have any other option available). They are buggy, their support is WORST than Facebook support... when you finally get someone to speak to you. Most of times, they dont have any tech support to talk to you. Most of times you don't even get a call back, so you have to insist. If you can stay away from them, do it and if you know an alternative, please let me know. Thanks
We're sorry to learn that you have not had an optimal experience while using ClickShip. Our team takes development and customer support very seriously and will continue working toward building ClickShip as the best shipping app for Canadian businesses. We have scaled our customer service and technical team to accommodate our growth. Please feel free to reach out to our customer service representatives in the future. Thank you for the review. We appreciate the feedback.
AN ABSOLUTE MUST FOR ALL CANADIAN SHOPIFY STORES
We've been looking for a shipping solution within Shopify that will send tracking info direct to our customers, and Freightcom covers that. Along with, auto populating your customer's info from the order, and offering real time LOW rates. We've shipped with other 3rd parties and Freightcom in 9/10 postal codes were less expensive. Working with Freightcom is a no brainer. It's been about a month that we've signed up, used the service for Shopify orders as well as phone orders and are 100% satisfied with everything including their customer service.
Well done Freightcom!