Frequently Bought Together CBB

Hi Affinity Gifts Team,

I hope you're doing well.

Thank you for taking the time to share your feedback and bring this concern to our attention.

We take matters involving app installations and billing very seriously, and we appreciate the opportunity to look into this for you. After reviewing your feedback, our support team has already reached out via email and is actively assisting with your request to help ensure the issue is resolved as quickly as possible.

While app charges and billing are managed directly by Shopify, we're more than happy to help investigate the situation, answer any questions you may have, and guide you through the appropriate steps to ensure everything is resolved correctly.

When you have a moment, please check your inbox (and spam/junk folder, just in case) for a message from our support team. We're actively assisting with your request and want to make sure you receive the help you need.

Our goal is always to provide a smooth experience and responsive support. If you have any questions or need additional assistance, our support team is available 24/7 and can be reached through live chat or by emailing support@codeblackbelt.com. We'll be happy to help every step of the way.

We appreciate the opportunity to assist you and would welcome the chance to help bring this matter to a resolution. When you have a moment, please reply to our email so we can continue working with you and ensure your concerns are fully addressed.

We are genuinely looking forward to hearing from you.

Kind regards,
The Code Black Belt Team

Hello Elixir Health & Wellbeing Team,

Thank you for your feedback—I’m sorry to hear that the app didn’t work as expected on your end.

The spike in bot activity you mentioned isn’t something we typically see, so it would be really helpful to understand how that was measured on your end. If you’re able to share the reports, tools, or any specific observations, we'd be more than happy to investigate further.

Since the app has already been removed, we weren’t able to review how it was behaving on your store or check if any configuration adjustments could have improved the results.

We’ve also checked our previous chat and email history and didn’t find any concerns raised by your team during that time, so we’re really hoping to get the chance to work on this with you directly and better understand what may have led to the experience you had.

Our team has been trying to reach out to you to closely assist with this matter, so please feel free to reply to any of our emails anytime or contact us directly at support@codeblackbelt.com.

We’re available 24/7 via email or chat, and if you’d prefer to discuss this over a phone call, just let us know—we’ll be happy to accommodate you in whatever way works best.

Geniunely hoping to hear from you soon!

Warm Regards,
Code Black Belts Support Team