Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

April 19, 2024

When changing the Shopify theme, there was a movement on the Gempage landing pages, I got in touch and they helped me quickly, thank you very much, highly recommended

NOVEDÍSIMOS
Peru
About 1 year using the app
January 25, 2021

I'm using this app for about 1 year and the customer service is great! They resolved all my issues that I encountered

Adinish.com
Romania
Almost 3 years using the app
July 28, 2022

Been using the Gempages builder for years now and love it! Support team is always quick to respond and can usually solve any issues within a couple minutes. Highly recommend.

Furry Mates Co
Australia
Almost 3 years using the app
GEMCOMMERCE CO., LTD replied August 1, 2022

Wow! We really appreciate you being a loyal customer and helping to share the word about us. Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

All the best!

Nathan | GemPages Customer Success Team

January 15, 2021

We've been using this app at least 2 years. First, SUPERB customer service - fast and friendly. We use this to augment the site with landing pages incorporated into the main nav. It's easy, but runs best if you are detail-oriented to check your settings (ANY pages on Shopify with heavy images or fancy animations will load your page and reduce speed). So work smart, and the app works even better for you. WAY better than coding your own pages natively in Shopify. There's good looking options here for templates and build-your-own. EXCELLENT options to change what features show on what devices - i.e. you can have video background show on desktop, with an option to turn that off for mobile and show an alternative on mobile. This is excellent for speed and user experience optimization. Their features have improved over time with more and more control. I will say since I have coding experience that goes back decades, I find that coding experience helps to keep the pages optimized and consistent between devices. And coders will always "get it" with advanced options. You do NOT need coding experience to use this. I'm just saying it's an advantage with all things digital. If a page is created for our site that is not made by me, I will always go in and "clean" it up, since not all drag and drop features appear consistently the best for their devices. This is not a bad thing at all — if anything, it shows the power you have to control how your pages look across all devices. This is a GOOD thing. I'm just giving a tip to pay attention to that when using these templates. Overall excellent app. On my wishlist that I keep begging them for: PLEASE let us create a META image per page, if that is ever possible. Know that GEM pages will pull your Shopify main META image when sharing the link. That is frustrating, so I'm happy to hear about a workaround. But if that's the only bad thing, I'll take it!

Athena Gaia
United States
Almost 3 years using the app
GEMCOMMERCE CO., LTD replied January 15, 2021

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. Also, I totally agree with your suggestions & recommendations, they are amazing. I'll surely pass all of them to our Development team, they will help us to see how we can have it as soonest as they can.

If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much & Have a great weekend, my friend

December 25, 2019

The support is incredible. A great app with great support, incredibly flexible and very easy to use. Highly recommend!!

BoardGameCo
United States
Almost 3 years using the app
April 20, 2022

Super Support! Ich hatte Probleme mit dem Code des Shops und das Team hat mir schnell und unkompliziert geholfen. Sie haben mir den Code angepasst, obwohl dieses nichts mit GemPages direkt zu tun hat. Super Hilfe!

SOCCESS
Germany
Almost 3 years using the app
July 18, 2020

GemPages itself usually works fine, but customer support times are very bad! On friday, you will get the message that they return on monday. So if you have a huge bug or problem, you have to find a workaround or live with the bug for 4 days (which is a lifetime in ecommerce)!

Moreover, BEWARE OF THEIR ECOMSOLID THEME!!

The theme is FULL of bugs. For instance, it did not work to show the sales price correctly in one of their templates. Then they fixed it (took 2 days), but the fix was still wrong (now it also showed the sale price badge, even if it was not on sale...). Another example: on the product page, i installed the addon to show the stamped-reviews. However, suddenly the reviews also show on the homepage. I double-checked, the addon is not installed on the homepage. And since it's friday today, I will have to wait 4 days (!) to get an answer and have them start fixing their own bug. These are only examples, I had to open multiple tickets only due to bugs in the last 1-2 weeks.

MotorenMaler
Germany
Almost 3 years using the app
November 23, 2021

Have been using Gempage with 5 websites for almost 2 years, very helpful, friendly and responsive customer service. And I can see the Gempage team is keeping to improve the functions of this app, some of the features can't be used before now is a plus. I feel lucky to use this app and be supported by this team. I have communicated with April, Leo, Liam, Ken, Nathan, Tina, Tom, all of them are very nice and helpful. I an a guy that do not code editing at all, and they always spend much of time to help me to edit the code, sometimes I can see they work till late night to help me. Much appreciated!

Sincreative
United States
Almost 3 years using the app
June 9, 2022

Simplesmente apaixonado pelo atendimento de todos da GemPages, eles são rápidos, atenciosos e sabem solucionar e dar dicas para alcançarmos nossos objetivos. Muito obrigado a todos e principalmente ao Kenny, por nos ajudar.

Essencial Organics
Brazil
Almost 3 years using the app
September 23, 2019

I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable.
Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.

Mahnal
United States
Almost 3 years using the app