Reviews (4,663)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify stores, noting its ability to consolidate multiple functionalities into one platform. It features customizable templates, conversion-optimized widgets, and a user-friendly drag-and-drop interface that requires no coding. Key features like countdown timers and custom code additions are particularly valued. Merchants also commend the app for its smooth performance across devices and exceptional customer support, which includes responsiveness and technical assistance, contributing to minimized downtime and increased productivity.

April 15, 2020

I am using this app to build my site from scrath (I have no prior web developer experience) and I have found it to be very useful with all the functionalities that I need. The customer service is great, very responsive and helpful as well.

5WAY
Italy
About 3 years using the app
Edited April 22, 2021

I cannot rate the team highly enough! just had an issue that prevented me from updating new data , the gempages team not only responded super fast but they fixed the issue as well! Awesome customer service, and from a different continent and time zone. Thankyou :)

Basketcase Gourmet
Australia
About 3 years using the app
April 12, 2022

I think it's very useful. We can build any kind of page we want. If you dont know what to build, there are some templates for you to use. And the customer support team is always responsive and helpful. Recommended!

YoungSpeeds
United States
About 3 years using the app
Edited January 14, 2021

Awesome app with lots of personalisation. I practically built my whole website using GemPages. The support team are great and helped me with some custom code in various places to help me get the site just how I wanted it. Wouldn't use any other page builder. :)

Manuka South
New Zealand
About 3 years using the app
August 5, 2020

Great app, easy to use with brilliant results. The help team are excellent and always available for any questions or issues you might have.

Defy.ie
Ireland
About 3 years using the app
June 13, 2023

The best customer service you could ask for, always respond fast and help you until your satisfied. Very polite and patient staff, have never had a bad experience with them. Anthony was very patient working with me and was super helpful and polite.

ROC
Australia
About 1 month using the app
GEMCOMMERCE CO., LTD replied June 14, 2023

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers.

Don't hesitate to reach us if we can do anything to assist!

Best wishes!

Edited July 10, 2023

I have yet to come across as prompt and as helpful the tech support ladies at Gempages.

Every issue was resolved and promptly followed up on - even with the global time differences involved.

If I could give Bella, and especially April, 10 stars I would.

This is how tech support should be.

Just an update 7 July '23.
Spent some time with Ken on support. As usual top notch excellent friendly service. Very pleased.

OscillotUAE
United Arab Emirates
About 3 years using the app
July 2, 2018

Highly recommend for page customisation beyond Shopify's native capabilities.

Hypopak
New Zealand
About 3 years using the app
May 22, 2018

After using the free Gem Pages trial we signed up for a premium account. Gem Pages let's us us build and edit our stores webpage with complete control. Their quick customer service chat feature is the best part of Gem Pages - although it is really easy to use, there are things that we have questions with and Gem Pages has answered everything we've needed to know!

Vivosun Online Store
United States
About 3 years using the app
February 27, 2021

very helpful customer service. They helped me with coding and responded fast to my requests. Very pleased.

Outdoors in America
United States
About 3 years using the app