Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

February 7, 2022

Brilliant app. Used it across 5+ stores now and the customer service is always extremely fast and efficient. If you're deciding between Shogun and Gem, go Gem - more than half the price and the app is twice as good (speaking from experience).

Silvi
Australia
Over 1 year using the app
December 25, 2018

Great App to create your own web; very simple and easy to use! also, kind and fast customer services!! loved it

TJtech
South Korea
Over 1 year using the app
June 7, 2022

Es muy fácil de usar y el equipo de soporte es muy eficiente y te ayuda a resolver todas tus dudas con mucha paciencia

Olfativa Home
Mexico
Over 1 year using the app
April 25, 2024

I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better

ELYON
Colombia
5 months using the app
GEMCOMMERCE CO., LTD replied May 14, 2024

Dear ELYON,

Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management.

We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
GemPages Support Team

August 27, 2022

I had an issue that was bugging me for ages. The team went back and forth for a couple days to sort it and wouldn't rest until they fixed it. Above and beyond customer service!

Atlas Underwear Australia
Australia
Over 1 year using the app
GEMCOMMERCE CO., LTD replied August 29, 2022

Thank you for your review! We are so happy that our support agent was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are here to help!

Cindy | GemPages Customer Success Team

September 1, 2020

I used many of these "magic" design to code tools, but this is by far the easiest tool I got to use. Went from my design to a working landing page in matters of couple hours without any knowledge of how it worked. Highly recommended.

LiO First
Canada
Over 1 year using the app
October 24, 2023

Stop looking at alternatives and get GemPages.

1. The features of this app are incredible. If you want to build it, you probably can.

2. The support for this app is top notch. They are fast and actually helpful (imagine!).

We could go on and on, but these two points say it ALL.

SimpleShot | Everything Slingshots®
United States
Over 1 year using the app
December 3, 2019

I used this app to build my whole site (www.crazycoloring.com), everything by myself, the app is very easy to use, whenever I have a question about how to use or set up certain function, Gempages replies super quickly and guide me through the steps !

A big thank you to Cindy and the tech team as well :) highly recommended

Crazy Coloring
Hong Kong SAR
Over 1 year using the app
Edited October 12, 2022

if you have reached here to see the reviews, I am here to tell you all that It's been almost 3 months of my journey with Gempages, In my experience, the best app comes with the best team of customer service behind it. The support center of Gempages whether be "Customer Service" who has been really supportive through out this journey, or the published article manual is so precise and relevant for almost every use case. The Customer Service team is so supportive that I have knocked there doors, hundreds of time, and they have never treated me in a way that make me feel that they are somewhere exhausted of my requests. Never!!! the tech team behind gempages "the backup Ninjas" are for real. They will support you no matter how complex your issues are. Truly I am glad that I chose Gempages over other pagebuilders. Amazing Interface!!! Great Job Gempages, not less than any Gem I would like to thank all the team member who have supported me so far:
1. Letty
2. Christiana
3. Tina
4. Amy
5. Ken
6. Muiz
7. Walter
8. Bella 9. Sarah
10. Emma
11. Morgen
12. Kenny
13. Anthony Sorry if have missed any of the names
Thank you all

Catchup Stores
Saudi Arabia
Over 1 year using the app
GEMCOMMERCE CO., LTD replied July 28, 2022

Thank you for spending your time leaving this review. Thrilled to hear that you have amazing experience with GemPages and our service! Emma will definitely be happy to read what you wrote. We make customer experience and satisfaction our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to having more great experiences in the future!

If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

Cindy | GemPages Customer Success Team

April 9, 2021

I love this app. The support team is super! They think a long and response super quick! this will boost your pages

RoseLee Amsterdam
Netherlands
Over 1 year using the app