Reviews (4,914)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

April 10, 2020

I'm using this extension since one year, this is an essential extension for my shop. Support is reactive and performant.

Prosety
France
7 months using the app
June 12, 2023

I want to take a moment to express my utmost satisfaction with the sensational customer service that I have experienced multiple times. It is truly remarkable that their support is available round the clock through chat, and they have consistently been incredibly helpful and solution-oriented. No matter the time of day or night, the customer service team has always been there to answer my queries and provide assistance.

The software, after a short learning curve, is remarkably user-friendly and enables a multitude of functions. I greatly appreciate the fact that I don't have to struggle with complex processes, as the software is intuitive and efficient to use. Once I familiarized myself with it, I was able to dive right in and be productive.

I must also mention the highly helpful YouTube tutorials and the support section on the website. They provide invaluable guidance and tips to fully harness the software's capabilities.

In my many years of using various products and services, I have rarely encountered such exceptional support. The customer service is outstanding, and the software is user-friendly while offering a wide range of functionalities. I wholeheartedly recommend Gempages and am grateful for the opportunity to utilize their services. Thank you for your outstanding work!

resin-kunst.ch
Switzerland
7 months using the app
GEMCOMMERCE CO., LTD replied June 14, 2023

Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear about your utmost satisfaction with our sensational customer service. It's our top priority to provide round-the-clock support through chat, and we're delighted that our team has consistently been helpful and solution-oriented whenever you've reached out to us. We are committed to being there for you, day or night, to address your queries and provide the assistance you need.

We're glad to hear that our software, despite a short learning curve, has proven to be remarkably user-friendly and equipped with a multitude of functions. Our goal is to create intuitive and efficient software that empowers you, and we're pleased that you've found it easy to navigate and productive to use once you became familiar with it.

We greatly appreciate your mention of our highly helpful YouTube tutorials and support section on our website. We believe in providing valuable guidance and tips to help you fully harness the capabilities of our software, and we're glad that these resources have been instrumental in your experience.

Your kind words about our exceptional support mean a lot to us. We take great pride in our customer service, and we're overjoyed that you've found it outstanding. We are also grateful for your wholehearted recommendation of Gempages and for the opportunity to serve you. Thank you for recognizing our outstanding work!

If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to support you every step of the way.

May 18, 2022

Great website building tool and even better online support. Very intuitive to use with great updates every now and then. I would recommend it 100%!

davabuy
Germany
7 months using the app
September 24, 2022

Great app that allows us to create amazing landing pages. If you want to be able to overcome limited Shopify customizability, you should check out Gempages. Customer support is absolutely amazing and always there to help out no matter what.

Lienfort
United States
7 months using the app
GEMCOMMERCE CO., LTD replied September 25, 2022

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We're always happy to give you a hand whenever you need it.

Contact us via live chat or email to support@gempages.help if you have any other concerns. Our professional customer services is always here to help.

Nathan | GemPages Customer Success team

March 3, 2021

Very helpful support team that fulfilled everything that I was hoping for. If you want a good website example of gempages check out my store https://plainraindrip.com/ . A lot of ways to make a creative store and the possibilities are endless. One suggestion would be to use a theme that feels compatible with it.

Plain Rain Drip
United States
7 months using the app
GEMCOMMERCE CO., LTD replied March 5, 2021

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. I'll surely pass your kind words onto our team
Don't hesitate to reach us if we can do anything to assist! Best wishes!

March 30, 2023

bella is very helpful, thank you it was an awesome experience. I hope they gem page would add more dynamic elements in the future.

senisy
Lithuania
7 months using the app
GEMCOMMERCE CO., LTD replied April 2, 2023

We're proud to assist with your business. Glad to hear that Bella was there to help you get familiar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help.

Thank you very much!

November 7, 2022

Best app I've used for building all sorts of pages on my website. I had an issue with formatting on the mobile version of my home page, reached out to support, and Sarah had it sorted within 48 hours. Great app and great service - well worth the money.

Rival Strength
United Kingdom
7 months using the app
GEMCOMMERCE CO., LTD replied November 8, 2022

We're proud to assist with your business. Glad to hear that Sarah was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

March 1, 2021

There have a lot of bug in my checkout page and the product page. So they help me during two days for personalize my product page as I want

Netelin
France
7 months using the app
April 22, 2021

This app is very useful for creating pages that my shopify theme won't let me create. It has all the tools that I need to create versatile pages. Customer support is quick to response which is very important to me. Overall I'm happy with GemPages and I'd recommend it.

OrthoCare Plus
Canada
7 months using the app
November 20, 2023

Great page builder once you learn how to navigate how it all works. The best part has been the support team who are happy to help with all enquiries, coding issues or any bugs that may arise.

Reverie and Rove
Australia
7 months using the app