Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

June 19, 2023

This is a fantastic app, essential for anyone who wants to create custom pages, without any coding knowledge or prior experience. It has been invaluable to me so far, and very intuitive to use.

Lastly and most importantly, the customer support (I'm talking about you, Daniel!) is OUT OF THIS WORLD. I have never seen such incredible customer support in any other platform, company, etc. They respond almost immediately, are very friendly and down to earth, and their team fixes any of your issues lightning fast (including instructions, explanations, and graphics with it). Cannot recommend enough, thank you GemPages.

Zarine
United States
5 months using the app
GEMCOMMERCE CO., LTD replied June 20, 2023

We're proud to assist with your business. Glad to hear that Daniel was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!

December 14, 2022

Very simple and easy-to-use page builder has everything you need to create good pages, if you need any help or anything more, just contact support and they will help you get done whatever is needed. Thanks to Muiz for the great support.

Magify
United Kingdom
5 months using the app
GEMCOMMERCE CO., LTD replied December 16, 2022

Hey there! We are extremely happy to hear that GemPages has helped you to create great-looking pages and blogs and that you found the perfect blend of features and the functions required. Thank you so much for sharing your feedback and leaving us a review.

I'll be sharing this with the entire team. We appreciate your love and support.

August 2, 2022

Very responsive and patience customer support. Gempages is so user friendly! Recommend to all E-commerce owner.

snugp.com
Malaysia
5 months using the app
GEMCOMMERCE CO., LTD replied August 4, 2022

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

All the best!

May 16, 2023

Una app muy buena, ha mejorado mis ventas muchísimo además de perfeccionar mi estrategia de marketing, sobre todo recalcar que la atención al cliente es bestial me solucionan cualquier error que tenga...

BodyGlow
Spain
5 months using the app
GEMCOMMERCE CO., LTD replied May 16, 2023

Thanks so much for supporting us with a 5-star review. It's wonderful to hear that you are satisfied with what GemPages provides. We will continue to strive to make your experience even better moving forward.

November 20, 2017

The best drag and drop app out there, we love how easy it is to make simple to complex changes or build a new page from scratch! Chris is super duper helpful, going way beyond to help in every way 24/7! <3

Wacmicroverse
Singapore
5 months using the app
July 8, 2022

I use Gempages as an agency to develop custom pages. I have more than 20 years experience and i never had such excellent support. Gempages is a great tool and the support is even better!

BergHOFF Belgium BV
Belgium
5 months using the app
GEMCOMMERCE CO., LTD replied July 10, 2022

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it. If there is anything more we can help, please do let us know. We're always happy to give you a hand!

Cindy | Customer Success GemPages Team

Edited September 29, 2023

Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.

ReZenTherapy
Canada
5 months using the app
GEMCOMMERCE CO., LTD replied June 13, 2023

Hi Ryan,

Thank you for your valuable feedback.

We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize.
To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them.
If you have any questions or concerns, do not hesitate to let us know, we are always here to help.

Thank you!
Thomas | Customer Success Manager

Edited March 11, 2018

une fois appréhendé, c'est ok. beaucoup plus de possibilité qu'un thème classic.
Janie est compétente et à l'écoute.

my shop :

https://www.sensasbio.com

Bionyzhos
France
5 months using the app
Edited December 3, 2018

Able to integrate with mailchimp! Perfect for email collection throughout pages, highly recommend :)

Gazollo
Canada
5 months using the app
April 20, 2023

Very nice app but unfortunately we had to uninstall it because we no longer intend to use them. But we recommend them to everyone using their app.

My Gene Story
India
5 months using the app
GEMCOMMERCE CO., LTD replied April 20, 2023

Hello!

Thank you very much for the honest feedback.

We understand that you've decided not to continue using GemPages and making great use of our page builder for now.

It's been an honor, thank you for all the support you've dedicated to GemPages so far, and please know that whichever partner lucky enough to continue serving you as a customer on your e-Commerce endeavor, you have GemPages' full support!
GemPages will continue to be developed and improved upon your valuable input, and we're looking forward to once again welcoming you to the GemPages Family, one day soon.

Happy selling!

Thomas | GemPages Customer Success Manager