Reviews (4,914)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

June 5, 2020

Very easy app to use to build a website and the support team is very helpful! tina was amazing and helped me with all issues and queries I had while building my new site

Sweetpacks.net
United Kingdom
5 months using the app
October 26, 2020

Easy to grasp and quite flexible possibilities for designers. Super helpful and effective support through the live chat.

ROMANTICO ROMANTICO STUDIOS
Luxembourg
5 months using the app
April 5, 2023

It works really well. And is easy to get a landing page up in day - should you need to.

Support is excellent.

Intimate Wellbeing
Canada
5 months using the app
GEMCOMMERCE CO., LTD replied April 6, 2023

Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. Please let us know what we can do for you in the future

November 17, 2017

I would say GemPages - Drag & Drop Page Builder is the most valuable page editor in the currently market. The customer service is great and professional, Especially "Live Chat" service, It allows us to resolve our issues immediately, even sometimes the support Chris is busy, but he will always reply to you as soon as possible. Comparing with other similar apps, I would say no matter functions or customer service, Gem has advantages. At this moment, Chris is the only person who is handling customer service, I wish they will grow and employ more customer service, then it will be perfect! Anyway, Choose GemPages, You will not regret!

Horombedding
China
5 months using the app
October 1, 2020

Awesome customer support and tutorials! Answered all my questions and is always there to help, thank you Steve!

MoonFuze
United States
5 months using the app
Edited April 15, 2020

GemPages Customer Service is one of the best services I have ever experienced in my life. I know I have one of the most difficult questions but my helper Janie has been there and always got back to my needs and answered every question. Thank you!

trendycitizen
United States
5 months using the app
April 7, 2020

Very good app and the best costumer support expirience very fast and accurate in everything that i asked for

Digital Iris
Greece
5 months using the app
January 13, 2021

Useful application, easy to use. The support service was fast and efficient when i asked for assistance.

Senteurs Box
France
5 months using the app
June 6, 2023

Sarah has been so supportive. I cannot say about everyone there because 1 of 8 is solid. The time for them to respond for support varies. Sometime really quickly but other times it can take up to hours. The only reason why I pushed for Sarah to send me a link for review is because she nailed it all support, prompt response, and thorough trouble shoot. More Sarahs please

Gear and Gadgets.co
United States
5 months using the app
GEMCOMMERCE CO., LTD replied June 7, 2023

Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Sarah was awesome! I'll surely let her know you left us this review.

Thank you so much!

June 17, 2022

Professional team, timely feedback, can solve customer's tuning problems at any time, a very satisfactory experience, hope to continue to cooperate ~ Thank you very much!

ThugRoses
United States
5 months using the app
GEMCOMMERCE CO., LTD replied June 22, 2022

Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!

All the best!