Reviews (4,729)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface that requires no extensive coding knowledge. They appreciate the customizable templates, various widgets, and options for advanced custom coding at no additional cost. The app is praised for creating professional, high-converting pages that improve the shopping experience. Exceptional customer support, including responsive assistance, custom coding help, and detailed video tutorials, further boosts merchant satisfaction.

March 25, 2019

I'm a web designer by trade, and beginning to use this app seemed intuitive, easy, and fast. I loved it in the beginning. Shortly after, I had started gathering issues (integrating into Shopify Homepage, Product Element blocks not showing properly, widgets not completely loading in the gem builder, inconsistent viewing, and continuous bug after bug).

This is where it stopped being intuitive and straight annoying. A web designers apps and tools are everything to them. It's how I do my job. I found I couldn't depend on GemPages to properly execute my designs or support me with my problems when I needed them to, and for this, that is their BIGGEST flaw.

That's why they have a two star rating. The interface is beautiful and the customization is endless. However, if you have deadlines and wish for support to fix your problems FIRST TIME AROUND, this app will do nothing but disappoint you.

Cycle Kids
United States
6 months using the app
September 23, 2020

The app is wonderful for our small business. I'm not even a paid subscriber yet, but the I already get a FULL and FAST support to all the questions I have! Looking forward to working with you!

SkinGlow.lt
Lithuania
6 days using the app
Edited June 15, 2018

Good drag and drop builder. Had some minor issues getting my template to communicate with the builder but I read that's common for Shopify since everything is not just one source like square space. Be patient with live support it is not
always instant which is totally fine but some people may assume it is...still very responsive.

Glamfx
United States
6 days using the app
February 1, 2018

Application absolument géniale ! Super pratique et super intuitive ! Le support est vraiment top il vous aideras même si vous ne parler pas anglais.

Antrum
France
6 days using the app
January 30, 2018

Great app! Customer service very helpful. Would highly recommend.

New Blackclover
United States
6 days using the app
December 30, 2022

This app actually a not bad page builder for Shopify compare with most of the similar app. But if it's a bit limit for the starter plan user, it would be really great if the starter plan user could get more basic features. :)

Wearora
Malaysia
5 months using the app
GEMCOMMERCE CO., LTD replied January 3, 2023

Thank you very much for bringing your issues to our attention. I'll definitely forward your interest to our marketing teams for further consideration. Your patience is highly appreciated!

Best wishes.

May 8, 2023

Gem pages is an excellent choice for a landing page builder, used on multiple stores and the customer support continues to amaze me. Highly recommend

ouave
Netherlands
6 days using the app
GEMCOMMERCE CO., LTD replied May 9, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

December 18, 2018

Good app, i like it and the support is very kind and pretty fast for respond.

Bradley Paris ™
France
6 days using the app
August 2, 2018

i am happy with the explanation and the technical support. This app is what someone really needs to create something really stand out. Luckily i have found this and its working really cool

Blingoak
Germany
6 days using the app
Edited September 29, 2023

Much better than the Shopify native page editor, but the amount of bugs in the app has extensively added to the amount of time I needed to use it effectively. Although the functionality when working properly is quite robust, the bugs make it extremely frustrating to use effectively, not to mention the amount of time it takes fixing things that shouldn't need a work around.

ReZenTherapy
Canada
5 months using the app
GEMCOMMERCE CO., LTD replied June 13, 2023

Hi Ryan,

Thank you for your valuable feedback.

We are truly sorry that GemPages might not meet your expectations. We take great pride in our work, and our hope is always that our app would help each e-Commerce merchant accomplish their goals. Clearly this was not your experience, and we apologize.
To make this matter right, our support team has reached out to you via chat channel to identify the root causes of any bugs you encountered and the most optimal solutions to resolve them.
If you have any questions or concerns, do not hesitate to let us know, we are always here to help.

Thank you!
Thomas | Customer Success Manager