Reviews (4,913)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing store functionality and aesthetics, noting its user-friendly drag-and-drop interface and conversion-optimized templates. Features like post-purchase funnels, built-in widgets, and A/B testing are highlighted. Exceptional customer support, including responsiveness and custom coding help, along with additional resources like video tutorials, are also highly praised, making it a valuable tool for optimizing online store performance.

August 5, 2024

Wat een service! Ik had een aantal problemen waar ik niet uit kwam en het service team van Gempages heeft dagen lang gewerkt om mijn site te krijgen op de manier zoals ik wil.

Celíne noé
Netherlands
5 months using the app
August 12, 2024

the support es perfecty, i love this app

Lefy.us
United States
About 1 month using the app
August 2, 2024

I am writing to express my sincere appreciation for the outstanding support I received from your technical support team. The representative I interacted with was exceptionally kind, incredibly informative, and extraordinarily supportive throughout the entire process.

From the moment I reached out, they demonstrated genuine empathy and a patient demeaner that immediately put me at ease. They listened attentively to my concerns and asked insightful questions to fully understand the issue at hand. Their extensive knowledge and expertise were evident as they provided clear and detailed explanations, making complex technical concepts easy to grasp.

What truly stood out was their unwavering commitment to ensuring my problem was resolved. They went above and beyond, offering step-by-step guidance and practical solutions that were both effective and efficient. Their positive attitude and reassuring tone made a potentially stressful situation remarkably smooth and manageable.

This experience has significantly enhanced my perception of your company. The level of customer service I received was exemplary, setting a high standard for technical support. I am genuinely grateful for the assistance provided and feel confident in knowing that such a dedicated and capable team is available when needed.

Thank you once again for the exceptional service. It has made a lasting impression, and I will certainly recommend your services to others.

MayasBeautyPalace
United Kingdom
6 months using the app
July 27, 2024

I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you

SecretsOfTea
United States
About 1 year using the app
GEMCOMMERCE CO., LTD replied August 2, 2024

Dear SecretOfTea,

We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.

Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.

Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.

Thank you for your understanding.

Best regards,
GemPages Support Team

August 5, 2024

Great! When I had questions, the customer support team quickly helped me resolve them.

Talosbo
United States
4 months using the app
September 21, 2024

Harry was the best! He resolved the issue that i had woth the collections not showing. Good job!

Monte Kupovina
Montenegro
About 13 hours using the app
August 6, 2024

GemPages is next level! It's incredibly user-friendly, allowing me to build half my website without any coding experience. While it has a few quirks, the amazing customer service team is always quick to help resolve any issues. One of the most worthwhile subscriptions.

Recovlex
France
3 months using the app
September 12, 2024

Great functionality and support!

Wavyleaf
Canada
1 day using the app
August 24, 2024

Very helpful! Thank you, Harry!

simpleprojectus
China
10 days using the app
August 15, 2024

They are very long to answer, bad support.

Gemstaria
France
22 days using the app
GEMCOMMERCE CO., LTD replied October 2, 2024

Dear Gemstaria,

We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward.

Thank you for your understanding and continued support.

Best regards,
GemPages Customer Support Team