Reviews (185)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the shopping experience by offering free gifts with purchases, which can automatically be added to carts. It supports tier-based gifts and special offers based on spending amounts, is compatible with multiple currencies and themes, and offers customization options. The app is praised for its intuitive interface and seamless integration that boosts both Average Order Value (AOV) and conversion rates without compromising site performance. Customer support is particularly noted for its speed, efficiency, and ability to make custom adjustments and coding on request.

December 27, 2023

I have been using Gift Box for the past 6 months, and I cannot express enough how impressed I am with both the app's functionality and the outstanding customer support provided. It's not every day that you come across an app that goes above and beyond to ensure user satisfaction.

First and foremost, the app itself is a game-changer when it comes to offering free gifts in Shopify. It offers all the functionalities you may need and also works with different currencies. The user interface is intuitive, making it easy to navigate and explore a wide range of thoughtful and unique gift options.

However, what truly sets this app apart is its customer support. I had a minor issue with a recent order, and the response I received from the support team was nothing short of exceptional. Their response time was incredibly fast, and they demonstrated a genuine commitment to resolving my concern promptly. The representative I interacted with was not only knowledgeable but also went the extra mile to ensure I was completely satisfied with the resolution.

I wholeheartedly recommend this app to anyone looking for a hassle-free and delightful gift-giving experience. The combination of an intuitive interface and unparalleled customer support makes Gift Box a standout choice in the Shopify App Store. Kudos to the team behind this gem of an application!

VOTARY
United Kingdom
7 months using the app
October 24, 2020

We're getting crazy ROI from this app's function until we ran into a small bump with a few of our orders. When I reached out to the developers of the app, that bump became a plain road to getting that ROI again. And they did it in less 15 minutes! Thank you team for the wonderful support!

Illest PH
Philippines
10 months using the app
December 5, 2022

GiftBox is super easy to use, it offers a brilliant way to display tier-based free gifts to customers. This app can certainly boost the conversion rate and AOV! Moreover, the support team is extremely helpful in that they help customize the design and coding upon request. Much appreciated!

ShiftCam Global Official
Hong Kong SAR
10 months using the app
October 30, 2020

This is an amazing app. The customer service is fantastic and they really go out of their way to make sure everything is working properly. Just download it, you won't be sorry!

Princess & the Pea Props
Australia
10 months using the app
January 10, 2023

I have come back to this APP after a not-so-good experience in the past. After an initial struggle, I reached out to customer service and Juan helped me with my concerns incl. customizing the text using CSS. He went all out to ensure I was happy. The APP has been live for a couple of hours now and happy with how it is performing. I would recommend the APP for free gifting and superb customer service.

SKOON.
South Africa
9 months using the app
July 15, 2021

I use this app since a couple on month and I LOVE it. It is very simple but effective. But the best thing is the customer service behind the app. I had a request 2 times. Within a few hours someone helped me in a way that is just awesome. Thank you for the app and I highly recommend it.

Brew Origins
United States
9 months using the app
Edited March 4, 2020

I have tried many gifting/sampling apps that would start out fine and then ultimately crash our cart/checkout page. Gift Box is such a wonderful solution, that no only does it simplify the gifting process on-site, but it also does not affect the cart or checkout pages. The added push notification/motivation messages makes it really easy to incentivize customers to increase their cart value to reach milestones you set for them to receive bonuses for being a good customer. The team has been very helpful in answering any questions I may have and making minor adjustments and tweaks for the app to work as best as it can on our site. I highly recommend this app for anyone looking to add value to their customer's shopping experience.

SKIN&CO ROMA
United States
9 months using the app
May 27, 2020

Great app, easy to set up and control. I had some issues caused by leftover code from removed apps and I was assisted with no time waiting. Best customer service from the app developers I have experienced by far! Highly recommended!

Colorescience UK
United Kingdom
9 months using the app
June 25, 2020

I've installed this app in two shops by now, and they performing excellent! In the case of queries, customisation or simply advice from Digismoothie, they provide exceptionally great customer service. Highly recommended app and service!

gloskinbeautyuk
United Kingdom
9 months using the app
July 28, 2021

Giving free gifts is surprisingly difficult on Shopify stores. Gift Box makes that process super easy and intuitive. Their support is also very helpful and resolved a few issues I had very quickly. Definitely worth the money!

breakabox
France
8 months using the app