Reviews (1,104)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing loyalty programs and automating the management of store credits and gift cards. They value its comprehensive features such as bulk uploads and balance adjustments, seamless Shopify integration, and user-friendly design. The customer support team is also praised for their responsiveness and effectiveness in resolving issues. Merchants appreciate the robust customization options that cater to various business needs.

January 16, 2019

This app is really great on rewarding your customers with just something as simple as a gift card, plus the support is awesome! Mark has helped me on several occasions and has been wonderful answering all my questions.

Bella Leaf Boutique
United States
6 months using the app
December 4, 2017

Ari has always been helpful with our questions regarding the app. The app is very helpful in our store!

K Ro Company
United States
6 months using the app
June 8, 2023

I spoke to various members of the support team over at Rise.ai to ask for assistance in setting up some minor customisations to the CTA on my gift card product page, as well as helping to display the Rewards widget only on specific pages (as it was obscuring some details on my cart pages).

Eddie and the team were really helpful supplying the exact code snippets required to implement my requests, and even logging into my store via a collaborator request to manually make the edits himself behind the scene.

I can't thank Eddie and the team enough for their help and highly recommend the app!

Eight Editions
United Kingdom
6 months using the app
Rise.ai replied June 21, 2023

Thank you so much for your review! We are so glad you had a great experience with our support team! Don't hesitate to reach out if you need anything else :)

October 28, 2022

So far the set up has been really straight forward and I really believe will make a big difference to my business. The team are available on chat and have been really great at solving any problems. Highly recommend.

Oliver Co. London
United Kingdom
6 months using the app
Rise.ai replied November 7, 2022

Hello Oliver Co. London, thank you so much for your feedback! It's really amazing to hear that you are happy with our app and that it brings value to your store. Best wishes 😊

June 13, 2019

I have ZERO coding experience and these guys were there to setup my app and help me make custom changes FOR FREE. I emailed them back and forth for weeks getting help making tweaks. The customer service is the best I've experienced in a long time. They make a great product and back it with incredible service. If you're looking for an E-Card solution pick Rise.ai

schneitersgolf
United States
6 months using the app
Rise.ai replied June 18, 2019

Thank you for an awesome review - your success is our success 🙏

Good luck with your new Store Credit and Rewards Program!

Edited March 26, 2019

The crew at GiftWizard are very dedicated and offer outrageously good service! A few days back in order to get things running for us they fixed a software glitch, which was in our code not the app, they did that with good cheer, on the weekend...at about 11pm their time, say's everything really:)

Homer's Gift Emporium
Australia
6 months using the app
Rise.ai replied April 4, 2019

We hope you'll get better Reward and Loyalty program because of our app. Thank you so much for your kind review!

January 20, 2020

easy to use and affordable this is such a great app. i can now give store credits instead of refunds.

Lost Little One
Australia
6 months using the app
Rise.ai replied January 22, 2020

Thank you for your review. Our support team is always here to help you ✨

Good luck with your Store Credit and Rewards Program.

Edited December 3, 2021

Update: Very pleased with the quick turnaround times for support. John has supported me through two different issues, including removing the "Add to Cart" button for gift cards. I'm glad I was able to resolve this before the next business day. Huge help. I signed up for a trial and didn't select the plan I wanted in time so was charged an annual fee. I reached out to support to help get this fixed. John responded within minutes and let me know that he submitted a refund. I was so impressed with the quality and speed of his response despite it being nearly 2 a.m. I've never experienced this kind of service before. I look forward to continuing to use this app and launching our loyalty program.

PARU
United States
6 months using the app
July 7, 2017

We came across Gift Wizard and so happy that we did! It's exactly what we've been searching for. Ari is fantastic! Answered our questions super fast. The app is very easy to use for both us and our customers. You can't go wrong with Gift Wizard!

Chloe Olive
United States
6 months using the app
February 13, 2020

I have asked Nadav to assist and he is very helpful. Will start with the Gift Card service on my Shopify store. Thank you very much!

KarooOutdoor Co.
South Africa
6 months using the app
Rise.ai replied February 17, 2020

Thank you for this great review - we appreciate it 🙏

Keep up the good work with your Store Credit program.