Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

Edited March 16, 2020

I was intimidated at first by all of the features and admittedly procrastinated on setting it up. But once getting started with the loyalty program, setting up the workflow using the pre-made templates was quite simple. I reached out to Rise support with some questions and they helped me right away (even on a Sunday) to make sure that I had everything running correctly. I look forward to utilizing more of the features.

Pork King Good
United States
3 months using the app
December 11, 2019

Used it to create a gift card for purchase campaign. We haven't taken advantage of all features yet, but so far it's working great!

Rasa
United States
3 months using the app
Rise.ai replied December 16, 2019

Thank you so much for this review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

Edited March 1, 2023

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.

WigentonCandleCo
United States
3 months using the app
Rise.ai replied March 15, 2023

Hi WigentonCandleCo,

Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.

August 23, 2017

Simple, elegant and most importantly - Money generating!
Ohh and yes, best support you can find.
They answer in a jiffy and extremely helpful.

Herstylereu
United Kingdom
3 months using the app
January 4, 2020

This app has helped me regain customers, that is priceless in my book. it is easy to use and very handy in a fix

secretsensations
United States
3 months using the app
Rise.ai replied January 16, 2020

Thank you for this awesome review - your success is our success 🙏

Good luck with your Store Credit and Rewards Program.

December 20, 2022

Love it, does a great job with Loyalty & Rewards, just what we needed for migrating from a previous system

Keepsake Quilting
United States
3 months using the app
Rise.ai replied December 21, 2022

We're so happy that you love our app and support! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business!

August 27, 2016

Great customer service, responded quickly even on the weekend. I think it's a great concept, looks good on the site, and encourages more sales.

Merry Bath
United States
3 months using the app
July 18, 2019

This app is intuitive and the customer support has been amazing thus far. I've been able to set egift subscriptions with no problem.

KOFF
United States
3 months using the app
Rise.ai replied July 21, 2019

Thank you for this positive review - we appreciate it! Our goal is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏

Keep up the good work with your Store Credit and Rewards Program!

December 28, 2021

Rise.ai has saved us a massive amount of time and resources with their intuitive approach to managing giftcards, making integrating with an existing store incredibly quick and easy. On top of the fantastic product, the team behind the app is equally as great. We have a custom theme that made the integration slightly more hands-on, however, the issue was promptly sorted out by John and Hila and allowed us to begin selling giftcards onsite far quicker than if we had chosen any other route. We would definitely recommend this app for anyone looking for an online giftcard solution

Oxford Shop
Australia
3 months using the app
Rise.ai replied December 30, 2021

Hi Oxford team! Thank you for taking the time to write such a wonderful review. Please let us know if there's anything else we can assist with! We look forward to seeing great results!

Edited June 1, 2020

Very nice company, they do help out company that need help during this tough period! KUDOS to Sam that helped us out...

Very helpful and service given by Hila!

BigBrand Satay | 大牌沙爹
Singapore
3 months using the app