Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust features including gift cards, loyalty programs, and store credit options. They appreciate its user-friendly interface, easy integration with Shopify, and customization capabilities. The app's rewards program is praised for its simplicity and effectiveness, and its ability to issue store credit instead of refunds is valued. Merchants also note an increase in sales and customer return rates. The customer service, particularly from Eddie, Pauline, and John, is frequently commended for exceptional support.

November 2, 2020

After reviewing many products, Rise was our preferred choice and they have exceeded our expectations both as a product and their support and deployment teams. Seeing an immediate take-up of Gift Cards, we are now looking to leverage the other features to really drive our customer's gift card experience.

Thermomix NZ
New Zealand
4 months using the app
Rise.ai replied November 2, 2020

Thank you for this great review. Our team is always here to help ✨

Please let us know if we can help with anything else.

Edited January 24, 2020

Loved the app - switched from starter to small-business version in less than a month. They helped me switch from the 'Add to bag' button on my Shopify page to their 'Send as gift' button too. Roy from their team was extremely helpful - thanks, Roy! Guys, I do recommend this app for your e-store!

Eina Ahluwalia
India
4 months using the app
May 5, 2021

With nice support team and taking care more than normal.
Even some help out of the app or issues.
Thank you so much! App has great features and recommend it.

Editorial Boutique
Canada
4 months using the app
May 6, 2017

Just installed the trial version of this app today. I already am so impressed not just with the app but with the customer service from Ari. I asked for a little tweaking to the app to better suit my needs, and Ari was on it right away. I will leave further comments about the actual app once all the modifications are made and I can see it all live !!

Organic Beauty Co
Australia
4 months using the app
August 14, 2017

This is by far the best and most complete Gift Cards solution for Shopify.
Ohh, and the customer service - Outstanding.
Highly recommended.

Golden Curl
United Kingdom
4 months using the app
December 22, 2020

I needed quite a lot of support to get this to work exactly as I wanted/needed.. but replies are so quick, and very helpful! Of all the apps I looked at, this did what we needed and I am really pleased. Thank you

Annalise Jewellery
United Kingdom
4 months using the app
December 13, 2020

Easy to navigate and implement. Gift cards up and running in a flash plus their service is fast + excellent.

Me Sous
United States
4 months using the app
December 17, 2020

I got a bit flummoxed when I first began working with the Rise GiftCard interface...and time was short with Christmas days away. Thankfully, Rise has great support and I was able to set up a google meeting and share screens. Dana was very helpful in getting me going including a small modification to my theme coding to adjust checkout buttons. I had a subsequent meeting with Dana to solidify my understanding and I'm all set! Great knowing the team at Rise is there if I need them. They have been very responsive! Thank you Dana!!

We Are Planet Hope
Canada
4 months using the app
Edited February 28, 2021

This app is truly versatile in letting you set up various streams or workflows for rewarding your customer's loyalty. I especially appreciate that you can choose to offer hard cash rather than points. Small nuance but it keeps you from inundating your customers with messages about discounts and overall "cheapen" your brand. Customers can easily see the benefit in their account and plan to patronize your store again. I'm still integrating the features and it's amazing how responsive Rise.ai staff are to helping me along the way. Looking forward to integrating the app with my reCharge subscription offerings in my store as well as Yotpo product reviews. I can't wait to see what other new features they will be bringing onto the platform. A little further in the process, customer service is still excellent. I had a few questions about integrating Rise with reCharge subscriptions, Yotpo, and the account settings. Sam was an excellent resource.

Nailah's Shea
United States
3 months using the app
Edited March 16, 2020

I was intimidated at first by all of the features and admittedly procrastinated on setting it up. But once getting started with the loyalty program, setting up the workflow using the pre-made templates was quite simple. I reached out to Rise support with some questions and they helped me right away (even on a Sunday) to make sure that I had everything running correctly. I look forward to utilizing more of the features.

Pork King Good
United States
3 months using the app