Reviews (315)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing the gifting process, highlighting its ability to manage multiple shipping addresses per order and features like gift messages and scheduled deliveries. They appreciate the additional options like product bundling and a custom box builder, which improve customer satisfaction and conversion rates. The app's seamless integration and user-friendly interface are noted, along with exceptional customer support that boosts merchant trust.

December 10, 2024

I have two stores and use Giftship . One store uses different features than the other. However, in both cases, Gifthsip is great. I'm Shop Plus and it's very helpful to use Giftship and I'm not being paid to say this, I sell amazing products not my time for reviews. My experience is always very good with them and their customer support is super helpful.

Joker Greeting
United States
Over 1 year using the app
November 19, 2024

We've used this product for a couple years for the multi-address ship option and it's been great! We then started using the order printer, simple transition. Recently, we added the Box Builder and it's also working very well. Support has been amazing as we fumbled our way through adding these things ourselves.

Roberts Ferry Gourmet
United States
About 2 years using the app
December 9, 2024

With so many features—like shipping to multiple addresses, bundling products, a custom box builder, along with customizable cart and checkout features to name a few, Giftship simplifies so many mechanisms we need to operate our website.

We particularly appreciate the attention to detail and usability, which has improved our customer user flow, and the fast and responsive technical support from the development team at Gist makes navigating the app smooth and easy.

Boxed in Black
United States
About 1 year using the app
October 31, 2024

Excellent support! And not just on one occasion but on many, related to making apps work together with themes. Brilliant. Wouldn't hesitate to recommend!

Shepherds Purse Cheeses
United Kingdom
About 3 years using the app
Edited December 10, 2024

Be warned: can't use ShopPay if you use this app. If you use this app and enable ShopPay, emails/notifications to customers do not work correctly -- customers get ShopPay notification that their orders have been cancelled (even though neither they nor we have cancelled their order).

It's not true that this app is "fully compatible with ShopPay." We've contacted GiftShip support about this cancellation notification issue, and their response was "This is not something we are able to control, as the Shop App acts independently."

We had to turn off ShopPay as a payment method on our store...which greatly impacts our business as we received over 50% of our orders via ShopPay...and GiftShip knows about this issue but has no plan or ETA to fix it.

Goose Gift Shop
United States
About 3 years using the app
Gist replied December 10, 2024

Thank you for your review, we appreciate the feedback.

I just want to underscore that the app is fully compatible with ShopPay, and both can be used simultaneously.

As per the display issue in reference, we are currently troubleshooting this and hope to have a solution soon.

October 8, 2024

These people actually got our glitch fixed and our website functions back on track - was a busy time of the year for us for the functions to be playing up, but they nailed it - Thanks Greg and Tim

BarclaeRidge
New Zealand
About 2 years using the app
December 9, 2024

GiftShip has been an excellent addition to our website! Their customer service is truly top-notch – they've been incredibly quick to respond to all my emails and always go above and beyond to assist with any questions. The product itself integrates seamlessly and has made managing our gift offerings so much easier. We're also excited to explore their Gift Card Pro app soon. Highly recommend GiftShip to anyone looking for a reliable and efficient gifting solution!

INDLU Gifts
South Africa
19 days using the app
November 1, 2024

Great, fast customer service!

Marcoot Jersey Creamery
United States
Almost 3 years using the app
September 3, 2024

Giftship support is truly exceptional. There were a few things that weren't working initially and I received personalized attention and fast support! Excited to see how this app improves our business and customer experience.

St. Brown & Co.
United States
About 1 month using the app
September 5, 2024

Amazing app, with extremely responsive and helpful support! We've needed several modifications, and the team behind this app has helped us every time. Strongly recommend them :)

Traditions
United States
24 days using the app