Reviews (249)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for streamlining gift order management with features like multi-address shipping, gift messaging, and delivery date selection, boosting sales and efficiency. Customizable options such as a box builder, product bundling, and upsell features cater to specific business needs. The app integrates seamlessly with a user-friendly interface, simplifying complex processes. Support is consistently praised for being responsive and knowledgeable, ensuring smooth setup and customization.

May 29, 2026

The app is a must have for anyone using shopify for the floral industry. Datepickers, card messages, special notes. And the support is always so quick and helpful!

Lake Oswego Flowers
United States
Over 1 year using the app
February 9, 2026

Loads of great features in the app and the customer service is outstanding. We're already using a few of the features and I am working on adding even more across our site and was able to cancel another subscription when I discovered that Giftship also had the same functionality that we were paying for elsewhere. The customer support is is so responsive and helpful.

ANAIS &
United Kingdom
3 months using the app
April 10, 2026

Not only was this app very helpful for my store, their support team is super responsive and knowledgeable. Very happy with my experience so far.

Formosa Chocolates
United States
About 2 months using the app
January 8, 2026

The Giftship team was incredibly helpful and patient as we worked through the best possible solution for our situation. While they weren’t able to help entirely, they did find a workaround that helped significantly

The Nuttery
United States
Over 1 year using the app
January 16, 2026

Absolutely incredible customer service; they respond immediately!!! This app has been a game changer for us as a gifting company with the desired delivery date option.

Giorgio Cookie Co
United States
4 months using the app
February 3, 2026

the team is always willing to help and super fast in responding with any questions or issues.

Cheers in a Box
United States
Almost 3 years using the app
November 26, 2025

Giftship is a fantastic app and our online store could not work without it!
There are so many features that can be easily adjusted and amended to suit your specific needs. Whenever I have had difficulties the developers have helped me instantly.
I would highly recommend this app and it's developers.

Scented Narcissi
United Kingdom
Over 5 years using the app
October 2, 2025

Giftship is the best app we've ever worked with. Many features and customizations to fit your specific needs. Incredibly quick and responsive support with detailed explanations and assistance in getting the app to work the way you need it to. They have even gone so far as to build in additional features that we need. There is so much you can do with this app and we would not hesitate one moment to recommend Giftship and it's developer GIST overall.

Sweet Flour Bake Shop
Canada
Almost 6 years using the app
Edited May 28, 2026

Once we switched from discount codes to automatic discounts, the app works perfectly. Our business relies heavily on gift orders with most being shipped to multiple addresses. Giftship makes it easy for our customers to place orders online saving us time. Occasionally, we hear from customers who find the app a bit confusing, but the vast majority have no problems. We’ve used Giftship for many years now and consider it an asset.

Wolf Creek Printery
United States
About 7 years using the app
Gist replied November 12, 2019

Really appreciate the review! Glad we got everything working well!

Edited April 17, 2026

We’ve been using Gist for years, and it just keeps getting better. Their app offers so many great options!! it just keeps getting better.

That said, what truly sets them apart is their service. Jayson jumped on a call with us and walked us through new features, even setting everything up while we were live with him. That level of hands-on support is rare and so appreciated.

They are fantastic to work with!!

EKU BOX
United States
Over 6 years using the app