Reviews (322)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the gifting experience with features like multi-address shipping, personalized messages, and specific delivery date selections. It includes tools like Box Builder and order printer, improving operational efficiency and customer satisfaction. The app integrates smoothly and performs stably, with a support team praised for their responsiveness and effectiveness in resolving issues, making it a favored choice for optimizing gifting services.

December 27, 2024

We’ve been using the GiftShip app for some time now and have been impressed by the range of new tools that are consistently added and expanded upon. The team has been incredibly patient and supportive, offering assistance to us less technically inclined people, helping resolve style changes, app conflicts, and ensuring everything runs smoothly with the unique way our site is set up. This has ...

Fudge Kitchen UK
United Kingdom
Almost 2 years using the app
February 5, 2025

Outstanding App & Even Better Support!

Giftship has been a game-changer for our store! The app seamlessly handles multi-shipping, gift messaging, and custom checkout options, making it an absolute must-have for any business that values flexibility and customer convenience.

But what truly sets Giftship apart is their incredible support team. A huge shoutout to Jayson, who went above and beyond to ...

Doña Tomasa
Spain
Over 1 year using the app
January 29, 2025

Very responsive support, quick to help make everything work. There seems to be lots of other features that I haven't utilized, but one day I will test some other things out.

Piper and Leaf Tea Co.
United States
About 1 year using the app
January 14, 2025

Been using Giftship for a number of years. The app is continuously upgraded and always love the new features they add. Super easy to use and very helpful team behind it. Customer service is always a breeze.

VERLOOP | knits
United States
About 4 years using the app
December 10, 2024

I have two stores and use Giftship . One store uses different features than the other. However, in both cases, Gifthsip is great. I'm Shop Plus and it's very helpful to use Giftship and I'm not being paid to say this, I sell amazing products not my time for reviews. My experience is always very good with them and their customer support is super helpful.

Joker Greeting
United States
Over 1 year using the app
December 9, 2024

With so many features—like shipping to multiple addresses, bundling products, a custom box builder, along with customizable cart and checkout features to name a few, Giftship simplifies so many mechanisms we need to operate our website.

We particularly appreciate the attention to detail and usability, which has improved our customer user flow, and the fast and responsive technical support from ...

Boxed in Black
United States
About 1 year using the app
November 19, 2024

We've used this product for a couple years for the multi-address ship option and it's been great! We then started using the order printer, simple transition. Recently, we added the Box Builder and it's also working very well. Support has been amazing as we fumbled our way through adding these things ourselves.

Roberts Ferry Gourmet
United States
About 2 years using the app
February 12, 2025

Great service, Jayson B. was very helpful and knowledgeable, thanks for your service, looking forward to working with your company for a long time

JEWELRY COINS N MORE
United States
5 months using the app
Edited December 10, 2024

Be warned: can't use ShopPay if you use this app. If you use this app and enable ShopPay, emails/notifications to customers do not work correctly -- customers get ShopPay notification that their orders have been cancelled (even though neither they nor we have cancelled their order).

It's not true that this app is "fully compatible with ShopPay." We've contacted GiftShip support about this ...

Goose Gift Shop
United States
About 3 years using the app
Gist replied December 10, 2024

Thank you for your review, we appreciate the feedback.

I just want to underscore that the app is fully compatible with ShopPay, and both can be used simultaneously.

As per ...

January 16, 2025

Giftship has provided high quality support and their app is great! There are so many features that we are slowly implementing into our website. Highly recommend.

Fine Fellow
United States
14 days using the app