Reviews (248)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants in the gifting sector highly recommend this app for its features like multi-address shipping, delivery scheduling, gift messaging, and product personalization. These tools enhance customer convenience and streamline fulfillment. The app's integration and user-friendly interface improve the shopping experience. Merchants also praise the responsive and helpful customer support team for their assistance with setup and troubleshooting.
Refine
-
By rating
The Giftship team was incredibly helpful and patient as we worked through the best possible solution for our situation. While they weren’t able to help entirely, they did find a workaround that helped significantly
Giftship is a fantastic app and our online store could not work without it!
There are so many features that can be easily adjusted and amended to suit your specific needs. Whenever I have had difficulties the developers have helped me instantly.
I would highly recommend this app and it's developers.
Loads of great features in the app and the customer service is outstanding. We're already using a few of the features and I am working on adding even more across our site and was able to cancel another subscription when I discovered that Giftship also had the same functionality that we were paying for elsewhere. The customer support is is so responsive and helpful.
Absolutely incredible customer service; they respond immediately!!! This app has been a game changer for us as a gifting company with the desired delivery date option.
the team is always willing to help and super fast in responding with any questions or issues.
Giftship is the best app we've ever worked with. Many features and customizations to fit your specific needs. Incredibly quick and responsive support with detailed explanations and assistance in getting the app to work the way you need it to. They have even gone so far as to build in additional features that we need. There is so much you can do with this app and we would not hesitate one moment to recommend Giftship and it's developer GIST overall.
I honestly don’t know how this app has so many 5-star reviews. I’ve been selling online for over 20 years, and I’ve worked with countless apps and developers to add custom functions to my stores. Out of all of them, this has been by far the most frustrating app and company I’ve ever dealt with.
The installation process was unnecessarily complicated and poorly explained. When I reached out for support customizing the step-by-step builder for our store, I constantly felt like I was being treated as a nuisance for asking questions — even though my questions were reasonable and directly related to making their product work.
It feels like the app was built by a group of tech people who released it into the App Store without any real plan for customer support. Their communication style was unhelpful at best and dismissive at worst. I found myself dreading having to email them, and I avoided it whenever possible.
On top of that, the default look of the builder was clunky and unattractive for a live storefront. I ended up hiring a third-party developer to redesign it entirely, which defeated the purpose of paying for this app in the first place.
In short: confusing setup, frustrating support, poor design, and a total lack of customer care. There are far better options out there.
Hello,
Thank you for reaching out. We're very sorry to hear that you had a negative experience successfully integrating Giftship into your store.
While we worked with your team extensively, providing numerous customizations and hours of free development work, we always take feedback that we could be doing better seriously and will review our ticket history with your team to see what we can improve.
We take customer onboarding seriously. Like you, we are former merchants, and we try our best to bring that perspective to the onboarding experience.
If you're ever available to hop on a video call so that we can better understand where we fell short, we would very much appreciate the opportunity.
Our team is all in office together in Victoria, B.C., and available any time.
Please don't hesitate to get in touch at support@gist-apps.com
Tim
Co-founder, Gist
Super fast response time! Very helpful! Jayson and the team are great!
Ich habe diese App für einen Testraum von 7 Tagen installiert. Mir wurde sofort der Betrag von 59,99 abgezogen. Zusätzlich gibt die App vor einen Basis-Plan zu haben, den es nach Installation nicht mehr gibt. Finger weg!
Update: As mentioned previously, you have not been billed for any usage of the app. Can you please confirm and get back to us here: support@gist-apps.com
Aktualisierung: Wie bereits erwähnt, wurden Ihnen für die Nutzung der App keine Gebühren berechnet. Bitte bestätigen Sie dies und kontaktieren Sie uns unter support@gist-apps.com.
Hello,
We're very sorry to hear of the issue. As you uninstalled the app within 24 hours, you certainly should not have been charged anything during your free trial period. We have reached out to you, and wanted to let you know that we are reaching out to Shopify right now to see what may have occurred here as the billing is handled on their end. We will follow up again!
We have been working with giftship to manage the personalisation of our products and allow our customers to select specific dates to have their order delivered. We have ran into some issues with the integration of our other apps however Jayson and the team have worked hard to fix these issues and get our website running the way we want it too. Brilliant support for a great app!