Reviews (897)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its intuitive mega menu design that enhances site navigation by organizing categories and subcategories effectively. This improvement in navigation is noted to boost customer engagement and sales. The app offers extensive customization options, allowing merchants to tailor the menu to their design preferences, including adding photos and various links. It integrates well with Shopify themes and is stable. Exceptional customer support, particularly from staff members like "Sarah," is frequently highlighted, with support available through live chat and email, ensuring responsive and effective service. Merchants recommend this app for its robust features and customization capabilities, which significantly enhance navigational efficiency and aesthetics.

February 8, 2023

Globo Mega Menu is user friendly overall. When updating our menu with vendor icons, the icons were so small, they were unreadable. I reached out to customer support and they resolved the issue within a day. My one frustration is if you add a new menu item and want to move it around to be in alphabetical order, it is difficult to get everything in the right location. Otherwise, I am happy with the app.

PointNorth Supply Co.
United States
3 months using the app
October 4, 2023

¡Una atención muy rápida! enseguida me solucionaron el problema que tenía en la web con el menú. Muchísimas gracias a Cristine y Sarah :)

UO-B2B
Spain
2 days using the app
Edited January 5, 2019

Looks great and easy to use, but after you set it all up there are glitches. On a Desktop view, you cannot click on the checkout cart on your website. I contacted tech support, but there was no response to fix this issue. We installed it since we had so many complaints from our customers and who knows how many people on a desktop could not check out their purchase, so they left our site.

Ambrosia
United States
2 months using the app
March 11, 2020

Great for helping organize stores with a large number of products. Simple, clean interface that you quickly get used. Top notch support if you ever get stuck on something.

Notable Tweets
United States
2 days using the app
March 21, 2020

Easy to use, fast customer service. I use this app in 2 Stores, the Menu can be personalized as you like

Top Eventi Noleggio
Italy
2 days using the app
July 14, 2022

Added a new mega menu to our site using the Globo Mega Menu app. Received support from the team who were extremely helpful and did all they could to ensure our requests were dealt with

Great British Outfitters
United Kingdom
2 days using the app
June 14, 2023

Excellent and quick support.

Good application with a lot of good features.

I recommend this app 100% !

La Boutique Intuitive
France
2 days using the app
Edited August 27, 2019

Originally I gave them a 1 star review because downloading the app destroyed my entire store. I reached out and Globo, who has really good customer service. They restored my page to what it was originally. What I do not know is, was there a problem on either end that caused my sight to become scrambled?

Coffee Smoke and Fitness
United States
About 1 month using the app
Globo.io replied August 26, 2019

Dear Customer,

We're sorry for your experience. Are you sure that you have contacted to Globo? We have searched for your message on Email, Live Chat. But we didn't see anything. Did you send with the email rylanpalmer@...?

About the problem, please give us more details via email contact@globosoftware.net. Our support team is ready to support you with.

Thanks,
Helen

May 11, 2023

Very attentive at all times, they have solved the problems in a few hours, both Sarah and the programmers.

Vinusdei
Spain
1 day using the app
October 11, 2023

Fantastic App, Sarah & her support team assisted with our entire setup of the menu and we got the new mega menu working exactly as we needed in no time at all. I would highly recommend this app to add that little extra detail to your Shopfiy Website.

Power Butler
South Africa
1 day using the app