Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer support, intuitive interface, and diverse functionalities. It automates product feed updates, integrates with Google Merchant Center, Facebook, and Pinterest, and resolves feed setup issues. Merchants report increased traffic and sales, and value its clear tutorials. Suitable for both small and large stores, it stays updated with changes from Google, Bing, Facebook, and others.

February 28, 2024

I received excellent assistance from Simprosys. I was uncertain about my settings in the Merchant Center, and they helped me resolve all my issues. Highly recommended.

Rulla Lätt
Sweden
4 months using the app
March 1, 2024

Not tested it yet, but the customer experience with in particular Nikunj was fantastic, they helped me go through all products requirements, our products feed, and even gave me informations to get my merchant reinstated in literally no time.... speachless.. Wonderful experience, one of the best out there guys, just don't hesitate, they're google shopping guru's hands down.

AL.FI ELETTRODOMESTICI S.R.L.
Italy
4 days using the app
January 19, 2024

Customer service by Ashvin was amazing, very well done. Professional

Golden Time
Canada
Over 1 year using the app
March 15, 2024

I recommend this app!

It does everything with ease and save us a lot of time also very quick response from customer service!

Jentle
Denmark
7 days using the app
March 28, 2024

Pretty good App, and customer service responds very promptly when problems arise

ELEGOO EU
Hong Kong SAR
7 months using the app
January 22, 2024

Support is unresponsive, Custom Label 0 which clearly shows as being removed doesn't go away. I'm very experienced with the app and re-synced data multiple times. No response for 3 days now and it's still not working.
It's large shop...perhaps not great for larger collections.
After years of using this app, I'm actively looking at other apps and doing this DIY. '
Perhaps they are overwhelmed now

Bella Frye
United States
5 months using the app
Simprosys InfoMedia replied January 29, 2024

Dear Merchant,

Thank you for sharing your feedback with us. We are sorry to hear that you are facing an issue with the Custom Label 0 attribute submitted in the feed. We understand your frustration and we want to help you fix this problem as soon as possible.

The issue with Custom Label 0 could have been caused by various reasons, such as using multiple feed submission apps or methods to submit your product data feed to your Google Merchant Center account. This could have interfered with the removal of the label from some products. This issue is not related to the size of your shop or the number of your collections.

We have already replied to your previous email on Monday, after the weekend, and tried to explain the cause and the solution to the issue. However, it seems that you did not receive our reply or it went to your spam folder.

We would appreciate it if you could give us another chance to assist you with this issue. We can arrange a Google Meet Call with a screen-sharing facility where we can help you resolve the issue in real-time. Please let us know your thoughts and availability.

We appreciate your patience and cooperation. We hope that this issue will be resolved soon and you will be able to use our app without any problems. We value your feedback and we want to keep you as our loyal customer.

Thank you for choosing our Simprosys Google Shopping Feed app.

Sincerely,
Milan Vaghela
Simprosys InfoMedia

March 6, 2024

best app, best support, nothing else to say

VITALIA
United States
9 months using the app
March 6, 2024

Ashvin was very helpful, responsive, and knowledgeable. You can definitely rely on their customer service.

Pique Fitness
United States
3 months using the app
January 9, 2024

Simprosys' Google Shopping Feed software is a powerful tool that impresses with its diverse functionalities for managing product feeds. The software's user-friendly interface simplifies optimization and customization. What truly stands out is their exceptional customer support, always prompt and helpful. Simprosys is a top choice for anyone seeking efficiency and comprehensive support in managing Google Shopping feeds.

Carofiglio Junior
Italy
About 2 years using the app
April 12, 2024

Best app for google feed, and Nilesh from customer service was super kind and helpful!

Amara Madrid
United States
About 2 months using the app