Google & YouTube , 7,881 reviews

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.

March 10, 2024

cool

TN Ebike
Canada
9 months using the app
January 18, 2024

Doesn't work properly with GA4 on our store. Tracks about 30% fewer conversions than the actual amount of conversions reported in Shopify Analytics. I am recommended by a Google employee to not use this implementation but instead hardcode the tracking into the checkout.liquid.

THEMAGIC5
United States
About 3 years using the app
Google LLC replied January 19, 2024

Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281

We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

December 28, 2023

Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.

FINALLY BLISS
United States
Over 2 years using the app
Google LLC replied January 8, 2024

Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

February 26, 2024

Long story short lot's of effort 1 day wasted for nothing at least for my store.

Here the full story :

First i got this error code when i put my gmail account with all my youtube channel

es=ABAdc_jPqaIoB5ZoVWRq8lnAvtbcGu67wHGVUbxIrMTF9AaW6lCPgUnSB8CEWY1BjlU-Ie4vnwkMYvXdaoPAacl0_i-uQidE4bch-8uNO2eHFibjsgl2AjHtnSWKz1Cae0_WLsviT8ff

No clear message to tell you what the error really is.
I used my gmail account with no youtube channel and it's worked,
after that i had to found a way to transfer my brand youtube channel and i found it it's not easy and there is an error when you input email where it's said undefined instead of showing your email.

Just to have a message that said i cannot link my youtube channel with with this app and have access to youtube shopping because i need it to have 1000 subscription & monetisation.
Pointless then for a new youtube channel .

back to the app to add google merchant , i had a issue with the policy as i made separate page for it on my shopify, figured out that you have to fill every input field in policy section in my shopify to make it work,
You have to check that you have contact field manualy and you can proceed.

But you need to make a google merchant account first, and dont do anything on it because it not really synced, i transfered my domain on the same email adress between the app and the google merchant to figure out that.

After a while it's will import all your product to say , that none of them are approved and you dont know why .

Long story short it's was a huge waste of time, all that for nothing, maybe the only good part is i installed googe Analytics v4.

Habitat Bois Lumière
France
About 17 hours using the app
Google LLC replied February 28, 2024

Hello and thank you for taking the time to leave a review and feedback. We will pass along the details of this to our product team. We apologize for any frustrations you may have encountered but hope that we can help you resolve any open issues you are having with your Shopify and Google integration. When looking at your account, it appears you are having a "Missing Shipping" error. You can read more about how to address that here: https://support.google.com/merchants/answer/14233096?hl=fr&ref_topic=14242889&sjid=16036828175771448512-NC

Additionally, we have our support team standing by and ready to assist you. They can be reached through this form: https://support.google.com/merchants/contact/shopify_3p_support_app

Thank you again for taking the time to leave a review.

April 7, 2024

SO FAR SO GOOF

shopnoticuz
United States
Almost 2 years using the app
March 13, 2024

Best Google Tools!

alAsil.ae
United Arab Emirates
27 days using the app
April 9, 2024

Aplicativo incrível. Para mim é o melhor app para catálogo de produtos no google. Interface simples e fácil de configurar. Super recomendo.

Belo Couro
Brazil
25 days using the app
April 2, 2024

I have 4 products on my shopify store, www.larslion.com and only 1 product is being review now, what about my other 3 products? I also have an other glitch 'Invalid store name' go to, you're rgoogle merchant center...

But I don't see anything with a wrong/invalid store name..

Pain to set this up...

LARS LION
Belgium
About 22 hours using the app
Google LLC replied April 4, 2024

Hello and thank you for leaving this feedback. For more information on product uploading and the initial review process, you can find details on our help center: https://support.google.com/merchants/answer/2948694

For the other "invalid store name" issue you raise, it would be best to contact our support team so we can help you resolve that if the issue persists. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app

Again, we appreciate the feedback and will be sure to share it with the product and support teams.

March 4, 2024

Amazing experience. Better than woocommerce

Stacked Flame
India
22 days using the app
March 6, 2024

Achei muito boa inteligente, tive um pouco de dificuldade para configurar mas segui o passo a passo e foi fluindo tranquilamente , descrevo como nota dez cinco estrelas.

Hava
Brazil
3 months using the app