Google & YouTube , 5,777 reviews

Overall rating
3.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
January 2, 2023

Não consigo vincular minha conta google maelson.tavares@gmail.com com o app do canal de vendas do google pelo shopify

desejodecomprar
Brazil
Time spent using app: About 15 hours
December 29, 2022

Chris Jr Williams aka ChrisJr4Eva87 C x ♓
Chris Jr Williams aka ChrisJr4Eva87 C x ♓
Chris Jr Williams aka ChrisJr4Eva87 C x ♓
Chris Jr Williams aka ChrisJr4Eva87 C x ♓

ChrisJr4Eva87
United Kingdom
Time spent using app: 4 months
December 28, 2022

Trash app, does not work properly. Have a page for refund policy, have it in the navigation menu, have it in the footer and still google sales channel keeps prompting me to add refund policy. Does not work properly.

Toronto Brow Shop
Canada
Time spent using app: Over 1 year
Google LLC replied December 29, 2022

Hey there,

Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting the channel up and running. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address your concerns.

Brett | Shopify Support

December 28, 2022

I think there is a disconnect between this app and Google, Google says it is 3rd party and my products breach there terms because if this app, I have spent time with google who won't tell you what is wrong other than something to do with 4rd party. Been to dhopify help chat, and ended up saying go back to google thinking the only easy is to delete app or delete shopify and start again, I have no idea how to fix this and am getting the run around from google and shopify

Vintique Concepts
New Zealand
Time spent using app: 6 months
Google LLC replied December 28, 2022

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

December 26, 2022

extremely hard to connect and terrible customer support from shopify. Indirect responses and no one seems to care its extremely hard to connect

Retrotwist
United States
Time spent using app: 5 months
Google LLC replied December 28, 2022

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

December 23, 2022

non funziona tutti i miei prodotti vengono bloccati perchè c'è sempre qualcosas che non va è una pessima applicazione

ALBARO'
Italy
Time spent using app: About 2 months
December 23, 2022

There is just too many different issues with this app...

-When you manage to set up the GTIN system to all your products(which is clearly visible on the product admin page) It still doesn't get trough to the merchant centre once connected

-The "other" connected google ads account is not visible in shopify.

ITIFY Shop
United Kingdom
Time spent using app: 3 days
Google LLC replied December 26, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and connecting your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

December 21, 2022

Very bad app, you cannot connect to your branded YouTube channels and when you want to connect to the Google Merchants Center you get all kinds of errors such as missing the shipping info and for this reason, Google rejects your products. I'm struggling already for 5 days to solve this issue without success so far! The support from Shopify is very shallow, they provide scarce info and don't provide step-by-step details or even set up your account even if they know that Google has all kinds of silly settings about which you have no clue.
Overall, there is very little information about how to set up correctly the app so that Google takes over your products without hassles on its platforms.

Blanket Master Store
Romania
Time spent using app: 30 days
Google LLC replied December 26, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

December 20, 2022

DO NOT DOWNLOAD

Gave me a bunch of bots on my customers page
It flooded my customers page I hate it.

ColorBoard
United States
Time spent using app: About 1 month
Google LLC replied December 25, 2022

Hi there,

Thank you for leaving a review regarding the Google channel, we're not familiar with this issue that you experienced. We're going to reach out for further context and pass the feedback on to the development team.

William | Marketplaces Support Specialist
Shopify

December 20, 2022

I have been trying to connect to Google Merchent Centre, but it cant connect with this app. Shopify say call Google support and Google Support Says its 3rd party app, should contact shopify. And here i am stucked wtih both of them, and till the solution need to sort, can someone help me ........

Shledecor
United Kingdom
Time spent using app: 28 days
Google LLC replied December 25, 2022

Hi there,

Thanks for taking the time to try our app and leaving a review. There aren't enough details you've shared publicly here for me to provide an answer but I've reviewed your account for a solution and I'd be happy to send you a followup email with some steps to take. Please look out for that email.

William | Marketplaces Support Specialist
Shopify