Google & YouTube , 7,859 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.
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Using this app has caused me to be suspended by Google, and I haven't figured out how to sort it out yet. The associated feed from Shopify submitted attributes that cause issues with Google. And other attributes are required for certain categories, and I've yet to figure out how to customize it in a reasonable way. Shopify support is not helpful, nor is Google's. Very disappointing.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. While the decision lies with Google, we can definitely offer tips that can help to get a suspension lifted. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.
Robyn | Shopify
good
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.
Hi there!
Thanks for taking the time to share your feedback! Although it isn't possible to add Google product attributes at a collection level, this can be done using the Bulk Editing tool in the Google Channel or by editing the Google fields on the product pages.
I'll be following up with you via email to offer assistance to help you get set up and would be happy to share your feedback with our developers to take into consideration for future improvements.
Chat soon!
Nidhi | Support Specialist
Easy to use on PC. Took some time to figure out but is very user friendly once you get the basics.....
Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
We very love this template since we started designing our ecommerce site.it's creative and unique.the support team is like no other.you can visit our store at www.dadaBeauty.com.g
It was simple and easy. I wasn’t stuck it gave me all the good examples of what to do. I will love to learn more
found it very very easy to use on my www.ready4pets.co.uk the fact you create accounts from within shopify makes it a lot lot easier.
Trying to configure this app for ages. I'm having the same problems in my two stores, I have so many products disapproved with missing GTIN or EAN numbers and I had to mark every single one in Google Merchants manually as a custom product. Also, my G Merchant is not pulling out the correct feed information and I have constant problems with products being disproved. It's a nightmare to work with, lack of support and both Shopify and Google blame each other and I'm the one who is losing here! this is so frustrating!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Very new so far so good. Only in initial process for setting up, seems to be fairly simple thus far.