Google & YouTube , 7,781 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

June 6, 2020

I love this app. I hear that it used to have piss poor ratings. Anyone hesitant and looking to use a paid tool, don't worry. Shopify has put its best people on this app and it shows.

One American Store
United States
About 1 month using the app
June 14, 2020

I used this app to make marketing and sele, I don't know very well but I hope to get the best result in the future

Tienda Sandra
United States
Over 1 year using the app
September 4, 2018

The old connector app worked well to submit products to the merchant center. This new app is an absolute pain to get working correctly and doesn't provide any advanced features for experienced marketers. Much worse than the previous version

Leverage Printing
United States
Over 1 year using the app
November 26, 2020

I really like this app and easy to setup. very interesting all can setup in with in 10 min its awesome

Golf Galaxy - Amplify Your Golf Statement
United States
About 1 month using the app
Edited August 26, 2020

i used a formation to do it but i think it is still pretty easy to do it without formation , i hope i helped

lancor
Belgium
About 1 month using the app
December 21, 2019

used for sales and helping to bring in target sales.
so easy to use and most people could use this app.works with shopiffy well not to be missed

Baby comforts
United Kingdom
About 1 month using the app
May 10, 2020

easy to set up and activate. waiting to see how useful it will be for the store. will provide more feedback once it is up and running

Remix Fitness
United States
About 1 month using the app
Edited May 5, 2020

This app has been helpful in creating Smart Shopping Ads for us.

However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify.

Has anyone else experienced the same issue?

VORSEN
Australia
Over 1 year using the app
Google LLC replied May 18, 2020

Hi,

I'm Cíara from the Shopify Apps team, thanks for leaving your review, we appreciate all the feedback we can get.

This is a pretty unusual error, and I'm going to send you an email to follow up directly, so we can get to the bottom of the error and get this resolved for you. I know these kind of issues aren't ideal, and I want to fix it.

Keep an eye out for the email from me, and we'll talk soon.

Cíara N
Shopify Support

February 4, 2020

Google Shopping works well once configured. Setup can be a little tedious as we are seeing at https://homeontheswan.com/

Home on the Swan
Australia
Almost 3 years using the app
Google LLC replied February 5, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team!

Thank you so much for the feedback, it's really appreciated. I see that you found the set-up a little bit time consuming, so I wanted to follow up with you and make sure you have all of the necessary steps so that you are ready to market your products across Google's surfaces and don't waste anymore time on the set-up!

Be sure to look out for my e-mail with that information. I look forward to speaking with you!

Jonathan | Shopify Support Guru

October 20, 2020

I am using Google for my 5 businesses since 20 years, this app very helpful but there are errors, some of my products not approved because of price not match etc :) they most correct this errors otherwise is worthless if your products not in Google. I am using Google ad everything I am good customer pf Google.

ARDEN SHOPPING
United States
Almost 3 years using the app
Google LLC replied October 22, 2020

Hello,

Jordan here from Shopify Support. Thanks for taking the time to leave a review, it’s greatly appreciated. Having products disapproved by Google is disheartening, I understand how challenging this can be.

I can certainly help out with this! I will send you an email to open the lines of communication and we can take a closer look at your account and work together on resolving the product errors.

Jordan | Shopify