Reviews (8,856)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.
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User of this app for over 2 years with no problem. Now the app since Shopify updates is now pretty much useless... the dropdown box from the product page to update things like colour/age/size etc has disappeared - the only way to solve it now is to add a product then switch between various pages (that you then get stuck in btw) to add the missing info, and THEN half the time it still doesn't work! add to that the 'missing GTN' even when it's there and I am about ready to pull my hair out. Why have you 'fixed' something that wasn't 'broken' in general in the first place... and now clearly is broken completely. 1000 products to go through individually repairing or trying to repair and mostly failing because of your 'update' . All I have to say is PLEASE MAKE IS A PRIORITY TO PUT THE GOOGLE METAFIELDS BACK ON THE PRODUCT PAGE
thank you
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist
They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.
I am just beginning to use the Google channel. I am looking forward to a profitable experience. The opportunity to have my product listing on a global network and before potential customers is compelling.
This app will break the sales tax calculations in the product feed, by overwriting your Google Merchant Center sales tax settings. Once broken, Google will send you a warning of account suspension for incorrect sales tax calculations. (Long story short: it will not apply sales tax to shipping for states where that's required, no matter what you do to force it.) Shopify support will not help you, and they will spend 2 weeks trying to convince you that it's your fault. It's not, their app has a bug which they refuse to fix or acknowledge. Multiple threads on the Shopify community boards will confirm this. I used the app "Multiple Google Shopping Feeds" instead and it worked right away. Save yourself and do not use Shopify's Google channel app.
Hey there,
Vance here from Shopify. Thanks for providing feedback. We're sorry to hear that you faced sales tax issues when using the Google channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to you shortly to open a line of communication to see if I can be of further assistance.
Vance | Shopify
my products suddenly stopped showing by google ads, mailed, called, they there is no account issues but still my problem is not solved
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear that you experienced issues running Google Smart Shopping campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication.
Chris | Shopify
Still Learning to use it but so far soooo goood !!!
It woild be grate though if the language used to explain topics were a little less "tech"
It is very simple to use! Easier then using Google Account separately. There is a check list for step by step plan.
I just started so its too early to say something to make an actual comment about it. I hope google shopping will help me for sure.
Hey there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving a review! We really appreciate hearing from our merchants.
I'm glad to hear you're utilizing the Google Shopping app! It's a fantastic tool. I'm going to shoot you an e-mail with some great tools to better learn how to make it work for you.
Look out for that e-mail soon!
Jonathan E. | Shopify Support Guru
We've used this for years with no issue. As of mid-March 2023, our products have suddenly started expiring!? Waiting to hear from Google on this, but seems many uses are experiencing the same issue. Help!
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer a solution to the issue you're facing!
Vance | Shopify
For starters is so hard to fix this channel it's take a long time to using correctly but it's useful