Reviews (8,763)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of use, seamless Shopify integration, and effective customer service. They appreciate the straightforward setup and user-friendly interface, suitable for all technical levels. The app is praised for enhancing product visibility on Google, which helps increase sales. The responsive customer support is also noted as a significant benefit.

December 7, 2019

Very helpful and straightforward. We are happy to have this app in our store. Highly recomended.

The Key & The Bench - For Her
United Kingdom
12 days using the app
April 27, 2020

very helpful with starting my new lash business. could really use the support during quarantine....

LashesByMamii
Canada
6 months using the app
January 20, 2021

This app is good but not consistent enough for me to continue with if not bringing enough traffic. It seems to work well for a while then drops off. As a new starter even on a low budget it's taking all my profit not sure how long I can preserver.

Special Personalised Gifts
United Kingdom
10 months using the app
Google LLC replied January 22, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. It is truly appreciated and we value all feedback. I'm going to look further into your store and follow up with you in an email to open up the lines of communication here. Hopefully we can find a way to increase the traffic that the channel is driving to the store.

Robyn | Shopify

Edited May 9, 2020

PALKO JEWELLERY DESIGN
It took me a year of trying ... coming back to it over and over again. FINALLY, for whatever reason, as I really didn't do anything different, my site was compliant. I was able to move along and get things hooked up. However, I'm STILL trying to figure out shipping. I'm trying to do automatic but this app doesn't like it apparently. Still don't know for certain if I have it set up right. Waiting to hear back from support.

Palko Jewellery Design
Canada
10 months using the app
Google LLC replied May 21, 2020

Hey there! My name is Jonathan and I'm a member of Shopify's support team.

Thank you for leaving us this feedback! We really appreciate hearing from our merchants. I took a look and saw that you got in touch with our team about the trouble you were having, but I would still like to follow up and see if you have anymore questions!

Keep an eye out for that e-mail! Talk soon,

Jonathan E. | Shopify Support Guru

December 9, 2020

Amazing kickstarter to any online business- Google! I respect how Google put their users , feasibility of merchants and clients first! I am proud to say that these idealogies are rare in 2020.

Custom Royals
India
6 months using the app
Edited August 17, 2020

This is a great app for expanding my horizons when it came to marketing and e commerce in general. Works great. very helpful

PerfectAdultStore.com
United States
12 days using the app
December 19, 2017

Doesn't work with EURO !! SHOPIFY PLEASE !

Mere Mimosa
France
6 months using the app
June 21, 2022

I thought this app helps with connecting your products from Shopify to google and that you get the customers through google to your shop on Shopify. Only have experienced problems all the time. Can't get the errors fixed. Doesn't want to accept the shipping method or tax, Very frustating. Most of the products are pending etc. Went through the whole process to figure it all out and get set up and still not getting any use out of it. Very disappointing.

intheloft.co.za
South Africa
6 months using the app
Google LLC replied June 23, 2022

Hi there,

William here from Shopify support, thanks for taking the time to leave a review for our app. The errors you've listed here do seem pretty typical if you've recently onboarded with the app and I'd love to help you out with these. Please watch out for an email followup from me to discuss the specifics of your store.

William | Marketplaces Support Specialist
Shopify

December 8, 2019

good

baby1clothes
Saudi Arabia
12 days using the app
July 8, 2019

Love the app. simple yet powerful. Not sure why people are leaving negative reviews as well. Does take a few days to set up and get running. But once all of the products are approved it will do its thing. Had two sales within 72 hours and only spent $7. I can see where if you are not tech savvy you may get confused. However, its called using the resources provided by Google to figure it out. It links up directly with my Google Ads and GA dash boards. This is a must have if you want to be relevant in Google Shopping and Marketplace.

Canari
United States
12 days using the app