Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

Edited November 14, 2019

This is final rating: 1 star
My campaign is now paused. Will probably un-install after I finish this review. I am also probably too small for Google Shopping. App is a pain to set up and get running and way, too expensive for the very few sales it provided. Google also provides me no control over how my budget is spent; I tried to cut the budget into a sustainable amount by advertising only a few items which did not produce sales AND gave me another 30 day lag to re-acquire my products . I have been advertising on my Amazon Channel during the same period for comparison. In the past 30 days I sold 0 apron units on Shopify using Google Shopping; 7 apron units on Amazon advertising there. Google Shopping is not for me. Hope this saga helps you in some small way. Rest of review runs from start to the end except for this final review here at the top.

Installation in progress; 3 stars because I don't have an app opinion yet. There are some technical issues being sorted out by gurus and technical team. Support team is responsive, helpful and interested in finding solutions so they get 5 stars. Thanks to Jam, Paulo, Megan, Nicole for all your help. We will see what happens next.

Update: Today 7-20-19 I started Google Shopping on my Etsy shop and tonight my products are getting impressions. If Etsy can do it, so can you Shopify. What are they doing differently than you? I know you can figure it out!

7-22-19 Aoh'an from the technical group sent email today with instructions and a bit of code to add to my theme to fix the problem. The problem has been identified and a solution offered. Well done. Thank you, Aoh'an. I will check with Mile High to ask for help. Let's see what happens next.

7-22-19 pm Mile High is engaged and collecting information; re-check of products available for google shopping has changed from 'not-approved' to 'pending'

7-23-19 in my launch group for google some products now approved, some pending, none rejected. Now we're talkin'.

7-23-19 It is the considered opinion of the technical staff and theme developer that no intervention is required on my Showtime theme and that the warnings were of no consequence. The approved products are showing up now on google searches. So I am going to call it a day on installation.

Revue is now at 3 stars for the app; 5 stars for Shopify gurus and technical, Mile High theme developer. We will see how she runs. Thank you everyone, job well done.
7-25-19 All products in test group are now approved and show up on a targeted search; now we can evaluate the function of the app. Impressions are delivering based on the report. Thanks to all those who helped get this thing going. Let's see what happens.
7-26-19 App seems to be running. 625 Impressions, 1 site visit, $1.54 in charges. A click seems to take the customer to a staging area where a second click is required to take them to the product web page. My understanding was that a paid-for click took a customer to my product web page. Inquiry sent to the gurus for clarification.
7-30-2019 Gurus have confirmed that indeed, Google Shopping has me paying for clicks that go nowhere. This information was not in the app information so my expectations were in no way managed on this. It is too soon to say if the now very expensive cost of a click is worth it. Update: Ira sent new docs that show the information on charges-new for clicks-that-go-nowhere to be on the google shopping copy. I recommend that Shopify clarify this in their app copy as well. I have been assured that there is no additional charge for the click that actually DOES go to the website product page. I am surprised that all the bad reviews I read here did not mention all of this. I plan to let this run until the end of August to see if the expense is worth it. Right now I am being charged $2.36/website visit, have had 2695 impressions, 12 visits and 1 sale. Analytics do NOT report the number of clicks for which I am paying, only visits. Start was 7-13-19, 17 days, but the app was not running until around 7-23-19 so really more like 7 days. See you on the flip side.

9-4-19 We are currently at 4 stars for the app and product. We are getting traffic and sales, but it is a very expensive product for us smalls. Getting it up and running was not very funny, so be ready for a process. We are keeping it going, but reducing to just advertising our best seller for the next phase of testing. Support still stands at 5 stars.

9-19-2019 Down graded to 3 stars on the app. During testing phase, still ongoing, I learned that once Google has acquired products and gone through a 30-day optimization process....leave the products acquired unless you want to do it all again. Removing products, to promote fewer products with a smaller budget, means the acquiring process and optimization process starts over when you put the products back into the system. And Google does spend all the budget you give them.
There is very little control for vendors in Google Shopping. Amazon Sponsored Products is easier and more flexible. Testing still ongoing to see if a cost effective budget can be accomplished. Sigh.

Handes of a Woman
United States
4 months using the app
February 15, 2021

The set-up was easy and straight forward with tips when what to do. Let's see how it works when I will start with ad campaigns.

Troogadget.com
Latvia
8 days using the app
May 7, 2020

I completed the job but still not sure how to use the Google shop. I would've loved for a more thorough learning tutorial

ELITE STYLES CO.
United States
7 months using the app
Google LLC replied May 21, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for leaving us a review. We really appreciate hearing from our merchants!

We have a ton of really fantastic learning tools to help you better understand the Google Shopping App! I'm going to follow up with you via e-mail and include a few different tools you can utilize. Look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru

January 11, 2023

My products can not be synced to Google Merchant Center since one week ago. No one can help me to solve the issue. Very disappointed.

Pets Kingdom Australia
Australia
4 months using the app
Google LLC replied January 18, 2023

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing syncing your products with Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Jason | Shopify Support Specialist

August 17, 2020

I'm not entirely sure I am setting it up correctly but I'm following the instructions given and so far I've got green ticks. I'm hopeful.

Scienceoflife
Malaysia
4 months using the app
February 17, 2021

Made my work automated. Have been trying to fix my Google listing for a while no and This App made it all seamless Great App!

Desktrybe®
China
8 days using the app
September 10, 2020

It is an excellent application, I can always recommend, it helps a lot to locate my products and my store remains visible to the public.

TheGarageStores
United States
4 months using the app
May 21, 2023

Does not sync local products properly

Have been in contact with support for more than 2 months and still no solution was given to me

Plenoconfort
Spain
4 months using the app
Google LLC replied May 23, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Mario | Shopify

April 7, 2020

Thank you, this is a great app. I like everything, I recommend it to everyone. everything works cool, thank you very much.

VoeFit
Australia
8 days using the app
Edited July 1, 2020

i love using google other than apps 5 star indeed. keep up the good work and i wish you all the best

Ailog Living
United States
8 days using the app