Reviews (9,104)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

April 12, 2022

This app is nothing but a pain. you cannot delete a current campaign and recreate a new one. app is not responding. stay away from this one

AllTradeFloor
Canada
5 months using the app
Google LLC replied April 14, 2022

Hi there,

Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with regards to a campaign deletion. We'll be following up with an email to open up the lines of communication and help where I can.

Thomas | Shopify

April 20, 2018

Won't even let me "Connect a Google Account". Button does nothing.

Eden And Heirloom
United States
5 months using the app
May 5, 2020

everything look good until now easy installation and fast start




aandifashion.com
United Arab Emirates
10 days using the app
Edited September 24, 2021

The feed is not refreshing, example: I have changed some price in the shop and the feed not changes... so G-ads disapproved the items... then I found out in the Merchant Center the products will be expire in 3 day, because the feed is not refreshed in the last 30 days. I have tried to remove then add item to feed... not worked. Also tried the add new products to the shop maybe the feed will be refreshed, but no luck. So in the short term the APP was good but after 30 days it is useless. :( We just created a manual feed...

NEXONIC
Hungary
5 months using the app
November 21, 2023

alles okay

healthcare-resort
Germany
5 months using the app
Edited January 17, 2020

Shopify is good platform and very easy to work with! I would recommend it to other shoppers who want the online store.

WIWIS SHOP
Finland
5 months using the app
March 18, 2020

This app is acting up within the choppily platform. Still trying to understand it let alone get into the actual app LOL it won't let me

Hygiene Together
United States
8 months using the app
Google LLC replied March 23, 2020

Hey there! Thanks for leaving us a review.

My name is Jonathan and I'm a member of Shopify's support team! I'm sorry to hear you're having some trouble accessing and getting started with the Google Shopping app. That's frustrating!

If it's okay with you I'm going to shoot you a quick e-mail and get a little bit more information about what's going on on your end and see how we can resolve it. Look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru

June 21, 2023

Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.

WE ARE REWIND
France
5 months using the app
Google LLC replied June 21, 2023

Thank you for the review! We are sorry to hear you are seeing data discrepancies and will be in touch to futher investigate and try to resolve for you. You're also welcome to open a case with our support team at: https://support.google.com/merchants/contact/shopify_3p_support_app

June 13, 2023

Takes some time getting the product errors worked out but it is a good app

FISHIN IT UP
United States
8 months using the app
Google LLC replied June 13, 2023

Glad to hear you got those issues worked out and the app up and running. Thanks for the feedback!

Edited June 20, 2020

Super easy to use and very helpful information that got me to the end result I needed to complete the tasks.

DorisDayMD
United States
10 days using the app