Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

November 25, 2019

its working its really nice i like it. i feel so good for work with thati enjoy it i like to work with hin

waxheater
Netherlands
8 days using the app
January 4, 2020

It was an easy point and click experience. I would recommend it for anyone just starting out in online store business

Self-Xpreshon
Canada
4 months using the app
Edited June 21, 2020

Unreliable. It worked for one of my stores but not for the second store, they have told me it is a known bug.
Support has stopped responding

Brandlyz
France
7 months using the app
Google LLC replied July 31, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs, I am sorry to see you were affected by recent issues. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team and we can work to get everything set up for you.

Claire l Shopify

December 25, 2017

need old version, i have 300 thousand product, this app only support 10 thousand

Casetriumph Com
Indonesia
7 months using the app
March 12, 2020

I used this app to build my online store
Great results Very useful and helpful
Full range of tools and user friendly
I would recommend to my networks
I would like to say google shopping is the way forward in regards to start ups and companies to find new ways of marketing. I would like further information to improve my stats and get customers buying more on my website. I will sign up to news letters and campaigns to gain more knowledge. I will now try get my website on top of the list and help customers get items and products they want and need. Finally I think google is the best platform to use and will continue to support it great team

allinoneproductsltd
United Kingdom
7 days using the app
Edited May 4, 2020

I use this add to do my website and online marketing & sales. I find it useful and easy to use for people like me who does't have IT background.

Artventure with Sarah
Malaysia
4 months using the app
February 15, 2021

bien comme application cela m'a permis de mieux avancer dans la gestion de mes publications et de trafic

chikondishopping
France
4 months using the app
Edited January 4, 2020

Wow. the process is rather perplexing a nd confusing. Much of the knowledge material is obsolete and chat / email is slow in coming. Complaints even to head office go unanswered. Gurus, whose job it is to be knowledegable in all aspects of Google shopping setup are deficient in providing answers. Instead, they refer to a absolutely inadequate knowledge base. Whew. It took me weeks to see the light of day which I stumbled into. Not sure at this time if I am on right track but I pray that my efforts do not wind up costing me without a bit of yardage gain. Make the process more simple Google. I know you can.

Backpacks Oasis
United States
7 months using the app
Google LLC replied January 6, 2020

Hi there, my name is Jonathan and I am member of Shopify's support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and I would love to hear more about your experience so that we can share it with our developers.

I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!

Talk soon,

Jonathan - Shopify Support

February 26, 2023

We use Google because we have to but let's be honest it kind of sucks! You're constantly taking my products out of circulation I see a million stores with no personal information on them whatever I have on my front page and the footer on my contact information and they keep telling me that I need to add my full address and phone number I'm a small business so I don't have the full address because I don't want people knocking on my front door. That's always been an option and Google continually doesn't show my product and take them off their free shopping feed the app is horrific and the Google process is grueling! And Shopify gets no traffic whatsoever

JS Athletica
United States
4 months using the app
Google LLC replied February 28, 2023

Hi JS Athletica,
Thanks for taking the time to leave a review, we're sorry that you've had a bad experience thus far but would be happy to reach out and discuss your feedback regarding the app. Please look out for my upcoming email and I'll discuss account specific details with you.
William | Marketplaces Support Specialist
Shopify

Edited April 9, 2021

The app was somewhat easy to use. I did have problems understanding the steps needed to meet all of the requirements. Even now I still am getting a message that says I haven't met all of the requirements but I have filled out each field to the best of my ability. I will continue to work with it just to make sure that I am not missing anything. Overall it was a good experience.

Kitty Cat Kits
United States
4 months using the app