Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

July 27, 2020

I haven't used this much. But it's easy to use. Not sure what else it does. I do enjoy using Google products.

Great Sports Things
United States
2 months using the app
January 5, 2020

its hard if you're not patient and don't have experience using it and I clearly don't have any experience using the app but to the best of my knowledge I think I set everything up correctly hopefully.

Zahara Kuba
United States
2 months using the app
March 5, 2020

I used this app to help me set up my shopify store. I really liked how it does everything for you,I would recommed it to anyone setting up new store

perrystores.online
Thailand
2 months using the app
February 3, 2020

I didnt understand about setting up shipping hope it works out.
It was easy to use and very straightforward for the most part!

Chris's graphics printing
Canada
2 months using the app
February 20, 2021

Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.

CraftCentralCompany
United States
2 months using the app
Google LLC replied February 24, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended account. I'm going to look into this and follow up with you in an email to open up the lines of communication so I can see if I can help you any further.

Robyn | Shopify

April 29, 2023

So far, I am beyond not happy! I am not even going ot bother using this app. What a waste of time. I have close to 150 products and they ALL need to be reconfigured in Google for Google. And I mean multiple reconfigurations per product! So much for bulk editor. I spent all that time setting up in Shopify and now I have to do it all again? What's the purpose for the app? I could have just set up Google separately. Why am I trying to help Shopify make more money, if they're making more work for me to do it?

CoolChristianAccessories
United States
2 months using the app
Google LLC replied May 1, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Ashley | Shopify Support Specialist

November 10, 2019

Easy to set up :) Not sure whether it'll actually benefit my bottom line, but there's no harm in adding this app to help boost traffic & sales.

Cheeky Trees
United Kingdom
4 days using the app
May 11, 2020

Its really good because it allows me to display my products clearly, and I am able to gain extra revenue from this.

PAPERWORKS SINGAPORE
Singapore
4 days using the app
June 18, 2020

Better app and the best shopping ads only on here its was easy but some case it most expensive but its a genuine.

Bunco Style
India
2 months using the app
February 2, 2020

This app was easy to use and to set up. However it would be great if it could be set up ready to go live as soon as you are ready to start trading rather than having to make the website live beforehand. I've had to put a large notice on the site to inform potential customers that although the site is live we are not yet trading as we are still in the set up stages and will contact those of who have subscribed to our newsletters that we will email them them when we are ready

Wonderland Coffee
New Zealand
4 months using the app
Google LLC replied February 5, 2020

Hi there, my name is Jonathan and I am a member of Shopify's support team!

I'm glad to hear that you've found the application so easy to use and that the set-up process didn't cause you and grief. That's great!

I would like to follow-up with you via e-mail and get more feedback if that's okay with you? I really appreciated the feedback regarding Google's requirement for the store to be live in order to approve it for Smart Shopping campaigns and wanted to see if you had anything else you could share with our developers.

I've sent that message for be sure to poke around for it in your inbox and junk mail folder! I look forward to speaking with you.

Jonathan - Shopify Support