Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

July 28, 2020

I used this app to help me do x.I really like how it does y.It would be nice if it did z better. ok good.

tonili
China
1 day using the app
November 29, 2018

As others have said, do not install, everything is left up to google to decide and will just cost you a lot of money.

Thunder & Lighting Inc.
Canada
About 2 months using the app
September 7, 2020

Absolutely terrible! All my listings were rejected (and try to figure out what needs to be fixed...impossible!) Shopify support sucked, too. AVOID!

frisqie
United States
25 days using the app
Google LLC replied September 10, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify

February 15, 2018

GARBAGE!!!!!!!....What were you thinking shopify? Doesn't even work half the time. Takes up to 3 days to approve pending products, WHAT? Says my products are missing/incorrect UPC and I clearly put the UPC code on EVERY product and I know it's right because the product is right in front of me and matches every other product upc on google. App is garbage and a complete waste of time!....Not sure what was wrong with the old version? 10X better than this one.

Buycrossbows Net
United States
About 2 months using the app
December 20, 2022

I have been trying to connect to Google Merchent Centre, but it cant connect with this app. Shopify say call Google support and Google Support Says its 3rd party app, should contact shopify. And here i am stucked wtih both of them, and till the solution need to sort, can someone help me ........

Shledecor
United Kingdom
25 days using the app
Google LLC replied December 25, 2022

Hi there,

Thanks for taking the time to try our app and leaving a review. There aren't enough details you've shared publicly here for me to provide an answer but I've reviewed your account for a solution and I'd be happy to send you a followup email with some steps to take. Please look out for that email.

William | Marketplaces Support Specialist
Shopify

November 23, 2018

Google expects prices inc tax, this app can't cope if your store uses tax exclusive pricing. Used to work, has been "improved" by Shopify.

educandi
United Kingdom
About 2 months using the app
October 16, 2019

Its actually very confusing, not sure if i set it up the right way. I would appreciate an Email please if i actually did not set it the right way. thanks.

Emrose African Fashion
United States
About 2 months using the app
Google LLC replied October 21, 2019

Thank you for providing your feedback and I'm sorry to hear that you've been having trouble getting the app set up correctly. I'd be happy to discuss the issues you've had and help you configure the app, so I will be reaching out by email shortly to offer my assistance. I look forward to hearing back from you. -Victor, Shopify Support

August 22, 2022

I've been trying to spend the thousands/month on advertising but Google won't let me set it up through Shopify or the Merchant Center. It's a black hole of ineffectiveness. Always the same meaningless problems that keep me from advertising anything. Is there any support for this product?

Phi Sciences- The Dr. Flanagan Experiments
United States
25 days using the app
Google LLC replied August 23, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

February 3, 2020

Litttle confusing on setting up billing details. Still looking for it but overall not a bad experience.

shrympetees
United States
25 days using the app
Edited July 1, 2020

used this app and help me to integrate google sales channel. It is a pleasure to work with google and enhance the business opportunities. easy to setup.

girlkidsclothing
Sri Lanka
1 day using the app