Reviews (8,856)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.
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Easy to follow step by step instructions. Not difficult to follow through on how to set it up. Hoping this will work properly.
Highly recommend. Easy to use and user-friendly if you want to run a campaign through Google then your in right place!!
I upload all products to Google shopping and enter the pending list.
Several days, some products are moved to an unapproved state.
I cancelled the unapproved products.
But all the products went into the unapproved state one by one in a few days, I moved all the unapproved products out.
I then immediately received a notification that my Google Merchant Center account was blocked.
Thank you for wasting my time.
Hi there, my name is Jonathan and I am a member of Shopify's support team! Thank you so much for leaving us this feedback, it's very important to us that we hear from our merchants.
I'm sorry to hear that your Google Merchant Center account has been suspended! That's very frustrating. I'm going to look into this for you and follow up with next steps via e-mail! Be sure to look out for that message.
I look forward to working on this with you! Talk soon,
Jonathan E. | Shopify Support Guru
I like this app. Very easy to navigate. I am excited to get my business started. My husband and I can work together.
my google ad and merchant accounts are suspended and there is no proper reason for suspension. All my ads are stopped. I cant edit my campaigns in this app. All my products are instantly disapproved. lot of issues. No idea where to look for help.
Hi there, my name is John and I'm a member of Shopify's support team.
I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have.
I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message.
I look forward to speaking to you!
John R - Shopify Support
So far it seems fine, other than there's no search. If you have 100's of products how can you search and see if that product is approved and listed. You can't sift through pages and pages looking for it.
No one is mentioning that we received an email from Shopify saying we had no choice but had to make this move before end of Jan 2018. This page says it's beta. But we were told we had no choice and had to move and the other google shopping app was being disconnected.
Easy to implement and use, and well-guided documentation. Don't need geek computer skills to get it up and running. so far so good...
Absolute garbage. I've been trying for over a month to get my products listed on Google. They keep disapproving my listings. I've reached out to Shopify several times and they keep telling me it's Google's problem. I've tried reaching out to Google and it sends me to Google Ads, which doesn't help because it's the wrong department. Nothing helps me reach the Google Merchant Center help desk. There's such a huge lack of customer support and a very poor quality of integration. There's no clear instructions of why your listings get disapproved. I've read that other customers didn't have any issues on other ecommerce platforms such as WooCommerce. This suggests that it's definitely an integration issue between both Shopify and Google, and someone needs to take responsibility for the issues and fix them before Shopify loses customers due to this terrible performing app. There is absolutely no point to staying with Shopify if this app won't list your products. There's no other way to be seen online unless you physically share your website to social media platforms. It's absolutely ridiculous and has been the bane of my existence for the last 30+ days.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support and help resolve this.
Vance | Shopify Support
Ob Benutzerdefeniert oder nicht die APP gibt nicht die GTN/Barcode so weiter . Ich verlange umgehend eine Behebung der Probleme die von dieser APP kommen.
The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve
Hey there, thanks for sharing your feedback! We work hard to ensure that our apps meet a high standard of quality, and are always trying to improve functionality and user experience. I’d like to look into this further for you, so I’ve reached out to you via email. Hope to hear from you soon! - Lauren, Shopify Support