Reviews (8,856)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.
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After trying all possible support option i am writing this review! My Google Merchant account was all set and i was using a third party app to connect my shopify products with Google Merchant. When i found this official app i was happy to see this and I moved to this App. After few days I got email my account is suspended due to "Misrepresentation" After doing All review from my end and trying to update my website more better i requested review but nothing works.
I contacted Support Live chat of Google Merchant many time and they even also says everything is perfect and when they forward my request to Team for review again it say misrepresentation.
Our store is following all google guideline provided by google on their support pages but the reason of rejection was always same "misrepresentation" when i ask i happy to fix it but give me some exact guide and they always refuse to explain. they says to read support form again and again.
After tried everything I delete my old merchant account by thinking it might be glitch and i again created new one on same email and unfortunately after 3 days of working it again suspended with same reason.
I did a lot of changes and testing many things and done many reviews but no one able to guide me what actually the issue is.
Once a live chat person guide me about the speed issue might be the rejection reason I fixed it as well. My business details are all clear. my product description, images, titles EVERYTHING is perfect.
I have option for customer to review, i have all policies page with proper explanation. Our business selling only those product that are allow by google and so one.
everything was fine but I always see misrepresentation AND NO MORE SUPPORT.
I wish if someone give me exact guide i immediately solve the issue but at least tell your users what we missed. I have verified merchant on Pinterest and we have all social media active only missing to list our business on google and it looks like: GOOGLE ignore new startup!
wish to get a good response after this! I would love to update this review very soon to tell users GOOGLE Team finally helps me and i able to list my product again, wishing for better luck.
THANNK YOU.
Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I see you have already been in touch with our support team and hope this leads to a successful resolution. Thank you again for the feedback - we will be sure to share it with the relevant teams.
Difficult for me in English . I just discover. I most learn now, so I can not tell now. I will see later .
Hey there,
Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. I hope you enjoy using the channel on your shop! If you ever need any support with setting up or optimizing your products with Google, you can always click the "Get Support" button found in the top right hand corner of channel. We also offer email support in a wide range of languages, so we would be happy to help.
For now, I'm going to follow up with you in an email, to open up the lines of communication here. That way I can see if I can help you any further with getting the channel set up and working on your store.
Best,
Charlotte | Shopify
Just migrated to Shopify from WooCommerce. No issues with Google Shopping feeds while using WooCommerce but now this App caused many issues and removed most of my products from Google Shopping. What a HUGE waste of time.
Hi there, my name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have.
I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message.
I look forward to speaking to you!
Jonathan - Shopify Support
This was fairly easy to set up. I started with a low budget but yield with great results. Conversation rate has improved over a week and lots of traffic to our website.
like it cause simple and easy to install , but need some days to test it and hope it work for a beginner.
It was so helpful fast and very easy to use it took only a few minutes to complete thanks for the help
DO NOT USE - our sales have dropped and google costs gone up - how do we remove any coding this app as added to our website, We had a lovely business till we added this app it's totally destroyed us within weeks
They are real scammers. They ask you to spend $500 with a promo code and after you've spent $500 they will block your account and deactivate all the support to get in touch with they, no way to talk with somebody....why do you need to talk with someone? To request a refund? :)) More than that, "Refunds typically take up to 2 weeks for us to process, but can take up to 10 weeks". What a joke of sale channel... Anyway, Shopify, may we know why can't we communicate with each other on reviews?
Hi there,
Thank you for taking the time to leave a review for our app. My name is William from Shopify support and I'll be helping you today. I'm sorry to hear that you've had your account deactivated, this must be a decision made by Google as you're able to leave a review on Shopify. I'll follow up with an email to you so we can review what our options are.
William | Marketplaces Support Specialist
Shopify
sehr gut, however there is a learning curve for first time online marketers. Definitely a powerful tool!
is helping me a lot on my upcoming online store, and helpingrs clients too.........................