Reviews (8,856)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.
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I'm using this app now, so far I cant tell that I'm 100% up and running. I can see a few notices by google that tell me to update a few
Hey there, my name is Jonathan and I'm a member of Shopify's Support team!
Thank you for leaving a review for us today, we really appreciate hearing from our merchants. It helps us to understand what we can do to improve the application!
I'm going to look through your Google Shopping application and see what I can do to help you complete the set-up! Check your e-mail for that message.
Talk soon,
Jonathan E. | Shopify Support Guru
Frustration after frustration. I am getting a misrepresentation violation but I can't understand how my business is misrepresenting itself? Everything is legitimate, the products offered are officially licensed products. How is that a misrepresentation? The violation list I am shown when I sign into my merchant account is also vague, there is no way for me to know which one I am violating. If I can get a clear direction on which specific violation I am committing that would be helpful, but at this point my account is constantly getting suspended which I do not believe is my fault.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
I do see you have opened a case with our support team around this issue and they are best suited to try and resolve this for you if you feel your account has been overflagged.
SAME AS OTHERS very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
I have been trying to work with this app for almost a month. None of my product is syncing or getting approved and no reason has been given. Tried to get help from Google Merchant Centre but I was just bushed off by saying that everything seems ok from their end. I actually watched tons of videos on Shopify and YouTube but no one seems to have any solutions or even the cause of the problem. So frustrating dealing with this app......
Hi - Thanks for leaving this review, and I'm so sorry to hear you've had these issues with the channel. I'm going to follow up with you over email with a few things that I think will solve this problem for you and get your products visible in your Google Merchant Center account. Keep an eye out for my email! Cíara | Support Specialist
Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either
Terrible app, don't use. There is a reason why it has a 3.6 rating. Even the info on the app doesn't correlate to what is showing on the GMC.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for providing your feedback! We really appreciate hearing from our merchants about their experiences with the Google Shopping application.
I'm going to follow up with you via e-mail and inquire more about your experience with the application, since I'd like make the app work for your business.
Be sure to check out your inbox for that message!
Jonathan E. | Shopify Support Guru
Changes in the feed aren't synchronised, missing fields still show up. With this lack of functionality the app is not useful.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
Good App! It makes my shop raise the sell,
This plugin works great and he can improve my store conversions. However, we need more guidance and learning to do quick operations.
Hello, i keep getting error with google merchant.
1 - I am unable to get past this error
"54 products didn’t publish to Google
View each product to learn how to resolve any errors."
2 - I am also getting this error
"Missing value [shipping] in [Shopping_ads] [AU].
Pending initial review in [Shopping_ads] [AU]."
Please provide guidance
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jason | Shopify
não usei ainda, mas está um pouco complicado, queria uma call para esclarecer algumas coisas do app.