Reviews (9,102)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

July 14, 2022

My account got suspended because of Account suspended due to policy violation. The feed is inputting invalid information. Google Merchant Feeds are incredibly particular and if the automated feeds are setup wrong. You will be flagged as spam or a bot.

PLAYMORE TCG
United States
29 days using the app
Google LLC replied July 18, 2022

Hi there,

Cathal here from Shopify. Thanks so much for leaving a review, feedback is very important to us. Account suspensions come directly from Google and we can't help to overturn their decisions, however, I am going to take a look at the reasons for this suspension and see if I can offer any insight and will contact you directly by email as soon as possible. Thanks again.

Cathal | Shopify

April 7, 2020

I am getting errors but no directions on how to fix them from anywhere on the site I click on the error and it is no help

Plato's Closet St Clair Shores
United States
About 2 months using the app
Google LLC replied April 15, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team.

I'm sorry to hear that you've been running into some errors while using the Google Shopping app! That's definitely frustrating.

I'm going to review your store for you and follow up via e-mail with some next steps to resolve those errors. Keep a look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru

April 20, 2020

This app is for beginners and people brand new to Google Shopping. Install it to get started and tinker around a little but it won't and should not be the tool you use to scale on Google Shopping. I'm looking at another google shopping integration app created by CEDcommerce as a long term solution. My website: www.gearscanada.com

Gears Canada
Canada
29 days using the app
December 3, 2019

This app makes it easier to view and manage your Merchant Center without having multiple windows. If any issues arise, you can view them within Shopify–so helpful!

ShopCoutureWear
United States
29 days using the app
November 4, 2019

If you have simple products that are easily submitted to Google Merchant Centre then this app would probably be fine. The products I was trying to submit required a lot of fine tweaking because they were medically related. This app does not make it easy to make changes specifically for Google Shopping. If you want to make changes you have to change your entire product in your store. Which is not ideal. I ended up deleting it and starting again with a whole new app.

BioMagnetic Sport
Australia
About 2 months using the app
Google LLC replied November 8, 2019

Thanks for leaving a review! The Google Shopping App does import your existing product data from Shopify, but you may need to add any required additional information before you can sync products with Google Merchant Centre. I see that you have reached out to our Support Team in regards to the trouble you've experienced with your products, have you had an opportunity to check their response?

I've also gone ahead and sent you an email to follow up as I'd be happy to work together to have your products sync appropriately. I hope to hear from you soon! - Ryder, Shopify Support

Edited June 17, 2020

Its really good, fairly straight forward, takes a lot of leg work out of the equation. It would be nice if the adwords, analytics was embedded within this app so it was all viewable within the shopify platform. I think the navigation could be improved, but overall the experience was smooth.

Blue Products Global
United Kingdom
2 days using the app
February 19, 2020

User friendly and receive all a good support/information. Especially for a new person like me, it is really easy to use

donbdsm
Singapore
2 days using the app
July 4, 2019

Impossible to use. No option to add if identifier exists. Support is no help. I get a reply every 24-48 hours. Not worth the hassle.

Fashion Genie Boutique AU
United Kingdom
29 days using the app
Google LLC replied July 8, 2019

Thank you for taking the time to share your feedback with us. I'm sorry to hear you've felt unsatisfied with the app and support so far.

I'd like to chat further to see what I can do here to help out. I’ve reached out to you via email and hope to hear from you soon! -Lizzy, Shopify Support

October 29, 2020

don't know where to add billing info. other than that it was easy to set up the app into my shopift account

Yoga Lifestyle Clothing
Canada
28 days using the app
January 2, 2020

Not sure if I've set up properly. Should point out what you have done wrong or still have to do instead of waiting for approval

Just Gem
United States
28 days using the app