Reviews (9,102)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

Edited August 31, 2023

Lastimosamente bloquean las cuentas y las razones son generalizadas y no ofrecen un apoyo al emprendedor cercano , simplemente te bloquean y no dan razones perjudicando los negocios. Que decepción. Menos mal no es la única.

Mystic Marvel Online
Colombia
22 days using the app
April 29, 2020

I used this app to help me get exposure for my new shop. It was fairly straight forward and
I managed to get it completed after only a few distractions.

Lydia’s treasures
United States
About 1 month using the app
Google LLC replied April 30, 2020

Hi there! Thanks for leaving us a review and sharing the experience you've had setting up the app. We really appreciate hearing from our merchants!

I'm going to send you a private e-mail seeing if you need any help with finishing the set-up process! Look out for that message.

Talk soon,

Jonathan E. | Shopify Support Guru

February 27, 2021

Awesome! Easy to install and use! Works great. I will promote my store as much as I can with google's tools and ads campaigns.

BEA Collection
Romania
1 day using the app
December 9, 2020

Difficult for me in English . I just discover. I most learn now, so I can not tell now. I will see later .

SABijoux
France
About 1 month using the app
Google LLC replied December 9, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your review of the Google Channel with us. I hope you enjoy using the channel on your shop! If you ever need any support with setting up or optimizing your products with Google, you can always click the "Get Support" button found in the top right hand corner of channel. We also offer email support in a wide range of languages, so we would be happy to help.

For now, I'm going to follow up with you in an email, to open up the lines of communication here. That way I can see if I can help you any further with getting the channel set up and working on your store.

Best,
Charlotte | Shopify

Edited July 2, 2019

This app is not ready yet, do not use it, we may want to revisit this app in future when it actually works. We had set up a few test campaigns that didn't run, the stats and reports showed nothing and google ads account was not configured properly. The customer service was not helpful and responsive in this case.

Shopzolic
United States
22 days using the app
Google LLC replied July 5, 2019

Thanks for sharing your feedback with us about the Google Shopping app and your experience with our support team. I'm sorry to hear that it wasn't a great one. I've reached out to you via email to discuss your experience and will ensure that your feedback is shared with the appropriate teams. Hope to hear back from you soon! -Emma, Shopify Support

February 20, 2019

Products are "Pending" for more than a month. Totally useless. I would give it a zero rating if I could.

Vervaine
Philippines
22 days using the app
Google LLC replied June 7, 2019

Thank you for sharing this feedback. I'll also be emailing you about this to see if I can help out, but at a quick glance, this might have occurred if the following was missing on your products: the product category or a unique product identifier such as a barcode (GTIN) or manufacturer part number (MPN).

Regardless, I'll follow up and see if I can help you out. Thanks.

Niall, Shopify Support.

Edited May 14, 2019

FINALLY WORKS! FINALLY 8 MONTHS AND A WEEK IT WORKS. Shopify and Google had more than 7 MONTHS Oct. 2018 to get this FIXED, the first time users Oct. 2018 said this was JUNK and UNPROFESSIONAL CRAP! And still nothing changed 315 one star ratings! You know what changed is Shopify's PRIDE OF OWNERSHIP OF PROBLEMS NOBODY cares anymore and to let a 315 one star rated app remain in the app store tells you everything you need to know about Shopify in 2019, quality standards on ZERO and as for the Google engineers that stood infront on Shopify users and LIED about this app and the great engineers, programmers, product managers at Google who let this happen and continue on KEEP CASHING THAT PAYCHECK ON JUNK, TOP OF YOUR LINKDIN : I am very proud of the Shopify App - 315 one star ratings out of 418 users i developed over 75% of users rated it a one star loser, please hire me. Hey if all your products were approved for over 2 years 6 months and now and pending forever you ain't making any AD MONEY $$$$$$$ on Google Shopping ADs.

surgicalcaps.com
United States
22 days using the app
Google LLC replied May 14, 2019

I'm sorry to hear you've had a frustrating experience with the Google Shopping app. We truly value your feedback and thank you for taking the time to share it with us. I’ve followed up with you via email so that we can work together to get the Google Shopping app working for your business. Hope to hear from you soon! -Emma, Shopify Support

Edited July 27, 2020

This was fairly easy to set up. I started with a low budget but yield with great results. Conversation rate has improved over a week and lots of traffic to our website.

SarangHello
United States
1 day using the app
July 9, 2023

After trying all possible support option i am writing this review! My Google Merchant account was all set and i was using a third party app to connect my shopify products with Google Merchant. When i found this official app i was happy to see this and I moved to this App. After few days I got email my account is suspended due to "Misrepresentation" After doing All review from my end and trying to update my website more better i requested review but nothing works.
I contacted Support Live chat of Google Merchant many time and they even also says everything is perfect and when they forward my request to Team for review again it say misrepresentation.
Our store is following all google guideline provided by google on their support pages but the reason of rejection was always same "misrepresentation" when i ask i happy to fix it but give me some exact guide and they always refuse to explain. they says to read support form again and again.
After tried everything I delete my old merchant account by thinking it might be glitch and i again created new one on same email and unfortunately after 3 days of working it again suspended with same reason.
I did a lot of changes and testing many things and done many reviews but no one able to guide me what actually the issue is.
Once a live chat person guide me about the speed issue might be the rejection reason I fixed it as well. My business details are all clear. my product description, images, titles EVERYTHING is perfect.
I have option for customer to review, i have all policies page with proper explanation. Our business selling only those product that are allow by google and so one.
everything was fine but I always see misrepresentation AND NO MORE SUPPORT.

I wish if someone give me exact guide i immediately solve the issue but at least tell your users what we missed. I have verified merchant on Pinterest and we have all social media active only missing to list our business on google and it looks like: GOOGLE ignore new startup!

wish to get a good response after this! I would love to update this review very soon to tell users GOOGLE Team finally helps me and i able to list my product again, wishing for better luck.

THANNK YOU.

QEEPIN
United States
21 days using the app
Google LLC replied July 10, 2023

Hello there. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

I see you have already been in touch with our support team and hope this leads to a successful resolution. Thank you again for the feedback - we will be sure to share it with the relevant teams.

January 6, 2020

Just migrated to Shopify from WooCommerce. No issues with Google Shopping feeds while using WooCommerce but now this App caused many issues and removed most of my products from Google Shopping. What a HUGE waste of time.

Pure TheraPro Rx
United States
21 days using the app
Google LLC replied January 8, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team.

I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have.

I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message.

I look forward to speaking to you!

Jonathan - Shopify Support