Gooten: Print on Demand

They used to be really amazing but their quality has tanked. Almost every single order placed has been wrong. When I ask them to send a replacement, they refund me instead which doesn't solve anything. I then replace the order for my customer and they, again, send me the wrong order. When I reach out to support, they just send me articles or again - refund me. Zero quality control, customer service is a complete joke. I've kept my sentences to support very simple "Please replace item" and they ignore it and literally respond with "as requested, you have been refunded."
Unless you want pissed off customers, stay far away.

I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely.

the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me.

i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.

I used Gooten for POD for about 6 months...
All of a sudden multiple orders were not being pushed properly to Gooten.
I contacted customer support several times to try to fix the issue.
Following their instructions now my entire store will not connect with Gooten. I have emailed, and emailed, and emailed asking for help but their support team is slow to respond and doesn't have any explanations nor solutions. Avoid at all cost...or it might cost you business.

I’m a new customer, but so far I have nothing but good things to say. My customers have been very impressed with the quality and craftsmanship of the throw pillows and accent mugs. I can wait to create more products. The software is easy to learn, and the wide selection of merchandise really sets Gooten apart from the competitors. Tech support is also top notch.

When push came to shove, Gooten exceeded my expectations. They were able to handle my 800+ orders during this past holiday rush season with ease. I did not have any delays with product turnaround and the majority of my customers loved their ordered item.

Also, their customer service reps are very helpful and they were able to solve any issues that came up.

I do think their user interface is a bit dated so I hope they can update it soon.

Great customer service! Products take much longer than other services I've used though :( But the quality is good and i'm happy with both their DTG and DTF garments!

Setting up my Gooten account and connecting it to my Shopify store was super easy. The design guides and uploading custom design features were easy to understand. I love the range of print-on-demand products they offer and I can't wait to keep expanding my shop offerings.

I appreciate the variety in products and the quality of the products. What would be better is if the website and design software was more phone friendly as I do most of the work on my phone. I was also disappointed in the time it took for my designs to be approved and then the length of time they were in production. I assume it’s longer because of the holiday season and I’ll be interested to see what the turnaround time is like in the off season.

bad support service no email back when i have question..long production time

Denied printing my designs of a president even though they fall under parody/fair use