Gooten: Print on Demand

I have moved some products over from printful to Gooten. For the 8 weeks i have been using Gooten 20% of my t-shirt orders are either printed incorrectly or the wrong print entirely.

the lack of customer service is very frustrating. i have had to refund orders and the only recourse from Goooten is to reprint the order, not cancel and refund me.

i am going back to printful for t-shirts, still a CS mess but less mistakes and better CS.

I used Gooten for POD for about 6 months...
All of a sudden multiple orders were not being pushed properly to Gooten.
I contacted customer support several times to try to fix the issue.
Following their instructions now my entire store will not connect with Gooten. I have emailed, and emailed, and emailed asking for help but their support team is slow to respond and doesn't have any explanations nor solutions. Avoid at all cost...or it might cost you business.

I have been using Gooten for over a year now. For mostly Woven Blankets and desk mats. I have consistently received 5 star reviews on Etsy until the past month.

My customers were not getting their products on time. Products were just sitting in production. No messages from Gooten. Then their website started returning 404 errors. They didn't update the facebook group to tell us anything. I had about 5 deskmats come through in one day only for them to charge me for them, the deskmats sit for days and then randomly send me an email saying they are SOLD OUT!

I was sending emails daily. Their turn around time for responding to emails is 4 days! 36 business hours! Business hours are 9-5.

In the midst of this, my woven blankets started just sitting again in production for long times. My blankets range from $93-$149. They kept telling me that despite what the website says is shipping time, the production is within SLA. Then a full 8 days later they finally sent an email saying their were issues with the production partner. Technical issues. But things are still on track to send out blankets..

Blankets went from shipping in a week to 2.5-3 weeks. I had one order come in I didn't see that was charged so I left it to see if I'd continue with Gooten. It took almost 3 weeks to receive the blanket. The lady sent me a message 2 days ago showing the blanket. It was the worst blanket I've ever seen!

Colors were wrong, the images were skewed. It was horrible. I've disconnected all 3 of my stores and deactivated all of my listings. I am done with Gooten! I am moving all of my listings to Shopify.

I have purchased a blanket from Shopify and it looks identical to Gooten.

Save yourself time and heartache and skip Gooten.

bad support service no email back when i have question..long production time

If you like gaslighting, this is the company to work with.

I've used a number of print-on-demand apps through Shopify over the years and Gooten has consistently been the least headaches both with easy integration, great quality products, and fast shipping. I've only rarely had limitations or issues. Most recently I implemented an entire first-time store for my job, and chose to use almost soley Gooten because it has been consistently 5 stars over the years. Easy set up. Quick shipping. High Quality. You can't ask for better than that.

I’m a new customer, but so far I have nothing but good things to say. My customers have been very impressed with the quality and craftsmanship of the throw pillows and accent mugs. I can wait to create more products. The software is easy to learn, and the wide selection of merchandise really sets Gooten apart from the competitors. Tech support is also top notch.

Pretty good POD store with a good selection of apparel. Prices are reasonable and usually undercut other 'larger' POD stores.

I particularly like the high quality blanks 'shakawear' and 'bayside' as these premium products suit the type of customer my nice is geared towards.

User interface is above average. PRINTING size on apparel is a lot better than the other POD stores, so especially good, if you like larger prints on your t-shirts and sweatshirts.

Very impressed with the UX and service thus far (4 week in) - its so much quicker than a few other POD I work with - not perfect yet but very good enough to recommend - clear UI and thoughtful product journey which is a relief. The 3rd party integrations are fantastic (etsy etc).

The amount of products are good and it connects well with shopify. I'd like to see a few more mockups available. Overall user friendly, a good option to use in your POD business and nice layout.