Reviews (516)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify, allowing them to manage a variety of high-quality products like throw pillows and apparel. They praise its user-friendly interface, responsive customer service, and fast shipping. The quality printing and extensive customization options enhance customer satisfaction and business growth. Educational resources also help merchants expand their offerings and fulfill orders efficiently.

October 22, 2024

I've used a number of print-on-demand apps through Shopify over the years and Gooten has consistently been the least headaches both with easy integration, great quality products, and fast shipping. I've only rarely had limitations or issues. Most recently I implemented an entire first-time store for my job, and chose to use almost soley Gooten because it has been consistently 5 stars over the years. Easy set up. Quick shipping. High Quality. You can't ask for better than that.

Finnish-American Kauppa
United States
About 1 month using the app
November 4, 2024

Very impressed with the UX and service thus far (4 week in) - its so much quicker than a few other POD I work with - not perfect yet but very good enough to recommend - clear UI and thoughtful product journey which is a relief. The 3rd party integrations are fantastic (etsy etc).

Wild Like Art
United Kingdom
22 days using the app
October 27, 2024

I inadvertently found Gooten while looking for one particular POD product and so far have been very impressed with their catalog and their support. I had a question early on which they responded to right away with very helpful information.

Super Beachy LLC
United States
16 days using the app
October 30, 2024

So far my experience has be great. Easy to use plenty of merch to choose from. I am grateful to have stumbled upon them.

Wicked Cuties
United States
2 months using the app
September 5, 2024

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the required image size for the print area, i have made the image exactly that and even tried smaller but every time i try to upload it says the image is to big even though it is well with in the guide lines. Im to far in now to switch to another POD service but i highly recommend going to any other company. Gooten is all around a nightmare. Also shipping costs are a nightmare, they charge shipping from each production site where they print the merch, which is understandable. however im currently trying to order 3 different products from two production sites. the hat shipping will cost 7.99, im also ordering a pair of socks and a fanny pack but they come from a different print location, they are charging 23 usd dollars shipping for this one. im in canada so the equals close to fifty dollars shipping for a hat, pair of socks and a fanny pack. Try convincing a customer thats a good shipping rate... like ive already said gooten is awful to deal with. FIND ANYTHING ELSE

Alienature
Canada
8 months using the app
October 16, 2024

TLDR: Gooten’s shipping charges are outrageous, customer service is slow and unhelpful, my data was compromised, product quality is poor, and their scents are unbearable.

I was charged $67 to ship less than 2 lbs of sample orders, so while their pricing may seem competitive initially, just wait until you see the outrageous shipping charges. When I contacted their service team, I was told, “All of our fees are outlined on our website,” despite the buried info. Since it was less than 24 hours after I placed the order, I simply asked them to cancel, but they refused. Their service team is slow, offers mediocre support, expresses zero empathy, and has no urgency.

Then, four days after placing my order, I was notified that my account had been part of a data breach. I’m still trying to get details to monitor my identity, but extracting info from them is painful. The quality of the products is sub-par—the AOP hoodie I ordered looks like it was stitched together by a 3rd-grade art class, and without labeling options, it looks cheap and homemade. On top of that, their candle scents are unbearable, smelling extremely synthetic to the point of causing headaches. Would not recommend.

County Sprout
United States
9 days using the app
October 7, 2024

Lots of amazing products to choose from, one of my favorites

My Store
United States
15 days using the app
October 29, 2024

Not as confusing as other fulfillment sites, pretty good

S.P.A.
United States
About 2 months using the app
August 27, 2024

Nice integration with our store. The products we've sampled so far are very good quality.

Sibling Embellishments
United States
20 days using the app
December 6, 2024

Denied printing my designs of a president even though they fall under parody/fair use

MAGA Market
United States
4 days using the app
Gooten replied December 9, 2024

Thank you for your review. Your design was denied due to Donald Trump's likeness and image being protected under personality rights and copyright laws. This includes official presidential photos as well as other pictures of his likeness.