Overall rating Based on 95 reviews
DO NOT USE WORST SERVICE EVER NEVER SHIPS ON TIME AWFUL CUSTOMER SERVICE SPINS LIES. RUINS STARTUPS. Placed order June 6th. Guarantees 4th day ship. Today is June 24th. It has not even shipped. They have the rudest customer service who want to question what to do?? I am upside down with a "SHIP MY ORDER YOU JERKS!" and I still get a "let us know what you'd like us to do"... WTF?? What is wrong with these people? Why do they simply refuse to ship orders that are paid for? Flat out refuse. This is the worst thing. Don't waste time building your company around this kind of crap. You will be sorry.
After trying almost every other POD supplier, Gooten is by far the best out there. The products they offer are great quality, Customer Service is fast and responsive, and shipping times are unbeatable. Thank you so much guys:)
POD has a slew of extremely valuable benefits, which prompt a small businesses ability to scale rapidly and minimize risk with new product launches. The agility and adaptability is unparalleled. At times, POD has its flaws, such as wrong product shipped / damage product shipped, or other customer service issues which can lead to tactical execution challenges. Gooten has a phenomenal team to fill in those gaps. I am extremely pleased with the companies product catalogue as well as their value of looking at customers as partners. As my business grows, their business grows. Its nice to know they value me as much as I value them - all with the end customer as the #1 priority. Gooten has proven themselves in strides compared to the other POD companies on Shopify.
Since working with Gooten, I have been so pleased with the overall process. POD is new for our company, so we weren’t quite sure how it would all work out. Being able to sync our Shopify store with Gooten was slightly difficult; however, the Gooten team was quick to respond and helped us get everything set up. Overall, Gooten has wonderful customer service and is incredibly helpful and open to all our needs. We especially LOVE working with Maddy! :)
Rena's Coffee Shop & Gifts
Gooten was the first POD that I've signed up with. I did a sample order to see how long it will take to process the order, to get the order, and the quality of the product and I must say that I wasn't the happiest with it.
Process time was a little long, receiving it was long, and finally when the order did come in the mail the product sucked! The image on the shirt was not centered correctly and it was crooked! Not to mention the packaging was a a little boring. I personally will never use Gooten again, but if you don't mind the quality of your product being poor, then go for it!
Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!
Rose from Africa
It’s is cost efficient the customer service is great especially as a store you always want to communicate with your manufacturers. They have high variety of products to print on and the interface is very user friendly. I have been using them for 4-5months now and I highly recommend these underdogs
My Sassy Gifts
As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are:
1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch.
2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated.
3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight.
Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all.
Steer clear Shopify friends.
Genius Lab Gear
I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.
Here's a message I sent to their customer support a few moments ago:
I don't have a request. Just want to make a statement that hopefully someone in your company will see.
I have a new Shopify store and am considering which vendor to use for POD. I've connected Printful, Printify, and Teespring so far; am considering Custom Cat. I've gone back and forth about which vendor to use but then ran across you. Great products, excellent prices. I was worried about some of the negative reviews in the app store -- specifically difficulties getting the app to work, and in how it's set up as a workflow. I decided not to sell t-shirts through you because the thought of uploading a design for *every single variation* of a product made me want to scream.
So I was going to do some of my products with you -- ones without a bunch of variation per item. And... went to try to set up an account. First I get a security warning that won't let me proceed. So I figured I'd give it a minute and move forward. Then I returned a few minutes later, but because I'd entered my email address *but wasn't able to continue setting up* it said there was already an email address in use. Okayyyy, I'll pick a different email address. Then I try to set up my account and connect to my Shopify store. I enter the information and hit the button "connect my store," it connects for a few moments... then the screen returns, with the wrong information in the Company Name and Shopify URL fields. Try again. Same thing. After each time of trying to connect my Gooten account with Shopify, I return to the Shopify Apps page to see if it's there. Nope. I tried this a few times and I give up.
Guys: nothing on your site seems to work! I'm sorry but all those people complaining on the product reviews are trying to tell you something. I've connected now 3 POD apps and they took moments and were a breeze.
I really wish you'd get your act together. Because as it is, there's no way on this green earth I'd continue to press on *even if* I could eventually connect my store... there are just too many problems here, and I've only just gotten started. Who knows what would come up down the line when I actually had customers on the line getting frustrated.
Please get it together, Gooten!