Gratisfaction

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Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 96% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

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1 - 10 of 77 reviews

Dayas Essences

Location United Kingdom
Time spent using app About 2 months

I've been a long time customer of gratification since my old WordPress site, nothing is too much trouble for them and they helped me with lots of things that I was unable to do because I'm not very confident with techy stuff. They are very speedy with customer support, I'm a very happy customer it was a no brainer I carried on using them with my new shopify store

comfortlinenshop

Location Canada
Time spent using app 5 days

I am very impressed with this app. It can do everything that we wanted it to do including integration with LOOX. The configuration is quite simple once you figure it out. The odd time that I struggled with something, I reached out to the customer service team and my questions were answered immediately! The customer service is simply outstanding! Great app and great service, a winning combination for us!

essential ink

Location Canada
Time spent using app Over 1 year

The support for this app is amazing. It's easy to use, but I had a few questions and they were answered instantly and effectively! Praveen even recommended ways for me to get more out of the app than I had discovered on my own. I Would highly recommend!

Excavating Adventures

Location United States
Time spent using app Over 1 year

This is a highly versatile app that I leverage for many unique programs on my website. I have been using the app for well over a year and on the rare occasions that I need tech support, they are super fast, efficient, and extremely pleasant to work with. I highly recommend! Special shout-out to Praveen for always being quick to respond and walk me through any issue I have!

Made By Humans

Location Canada
Time spent using app 12 days

I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website
- the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion
- there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.

Developer reply

November 8, 2021

Hi there
My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required.

At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities.

1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you.

2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you.
3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature'
4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app.

I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product.

Stay Safe And Regards
Akash

Addide Stores

Location Nigeria
Time spent using app 30 days

The App was recently installed with great features. Customer service has been extremely amazing and helpful.

Caspar Curiosities

Location United States
Time spent using app 12 months

Super spammy to my customers. Attracts spam bots forcing you to upgrade to the paid program in order to delete them.

Developer reply

August 24, 2021

Hi there
My name is Akash Malik. I am the founder of Apps Mav.

As I had personally written to you when you first wrote to us , I'd like to once again assure you and the readers of this review that we do not engage in any such practice.

On the contrary, we have multiple anti-cheat and anti-spam algorithms running to ensure genuine participation including for e.g. to block invalid/fake email addresses, captcha, etc. . And we regularly update these algorithms. We treat privacy seriously.

Further the app also has a bulk user delete feature to help you delete any number of users that you'd like to remove easily and quickly.

TBH, It's quite hurtful to see such a statement :-((

I'd like to welcome you again and assure you that our team is here to support and stand behind the product.

I believe that the number of features our app has will pleasantly surprise you and help you achieve many of your business goals. So please give us a try!

I assure all our customers of our support, privacy and commitment to the product.

Stay Safe And Regards
Akash

Sassy Fabric Queen

Location New Zealand
Time spent using app 22 days

Absolutely love Gratisfication.
Migrating to Shopify was super simple and handled quickly by the AppsMav team.
Wouldn't consider any other app. It's got everything I need and more.

Shine Sticker Studio

Location United States
Time spent using app About 1 hour

I just started using this app so we will see how it goes, but I'm very excited! Customer service has been very kind and helpful, and the app seems very user friendly! Thank you!

Fabuluxwall

Location United States
Time spent using app 23 days

Like this app for prompt customer service. The app has all cool features to bring shoppers in multiple ways. I am new and will give insights on those features later down the road.

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