Gratisfaction , 82 reviews

Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 27, 2023

I love this app! ive been using it since I opened my website in 2020! and I love it..I would recommend this to other business and also my customers love it as well. and they have excellent customer service...very helpful.

United States
Time spent using app: Over 2 years
January 27, 2023

The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.

Woodstock Laundry Europe
Time spent using app: About 1 hour
December 19, 2022

Super application! Nombreuses fonctionnalités géniales! Service client réactif et disponible! Merci beaucoup!

Les Flammes de la Lumière
Time spent using app: 12 days
November 26, 2022

Excelente aplicativo com inúmeros recursos, a equipe sempre responde os chamados o mais rápido possível.

Loja Egomes Digital
Time spent using app: About 1 month
Edited October 17, 2022

After having tried several apps, Gratisfaction is the one that works best for my needs. It offers more and better options than other higher priced apps. Customer support is also the best. I'm so glad I found them

Time spent using app: 6 days
August 2, 2022

I've been a long time customer of gratification since my old WordPress site, nothing is too much trouble for them and they helped me with lots of things that I was unable to do because I'm not very confident with techy stuff. They are very speedy with customer support, I'm a very happy customer it was a no brainer I carried on using them with my new shopify store

Dayas Essences
United Kingdom
Time spent using app: About 2 months
June 21, 2022

I am very impressed with this app. It can do everything that we wanted it to do including integration with LOOX. The configuration is quite simple once you figure it out. The odd time that I struggled with something, I reached out to the customer service team and my questions were answered immediately! The customer service is simply outstanding! Great app and great service, a winning combination for us!

Time spent using app: 5 days
May 30, 2022

The support for this app is amazing. It's easy to use, but I had a few questions and they were answered instantly and effectively! Praveen even recommended ways for me to get more out of the app than I had discovered on my own. I Would highly recommend!

essential ink
Time spent using app: Over 1 year
May 3, 2022

This is a highly versatile app that I leverage for many unique programs on my website. I have been using the app for well over a year and on the rare occasions that I need tech support, they are super fast, efficient, and extremely pleasant to work with. I highly recommend! Special shout-out to Praveen for always being quick to respond and walk me through any issue I have!

Excavating Adventures
United States
Time spent using app: Over 1 year
November 8, 2021

I’d strongly recommend Shopify to take a look at this app and what the developer is doing with the traffic. Several things we were only able to see when we started testing the app: Issue 1 - They are forcing a user to use a logging PIN (the use of this is neither explained or possible to remove) if the user returns to the contest. There are several problems with this - the pin is logging the user in the app itself, not my website
- the purpose of the pin is not explained anywhere, so it’s very confusing - the app generates a new pin with every action a visitor takes, just to add to more confusion
- there is no way to disable this feature even after I contacted their customer service they were not able to do it. Issue 2 - Share on Facebook post prominently displays this Apps name and it looks as if they are organizing the giveaway. There is NO mention of our company name. This was not removed even after we paid to remove their name from the footer. Issue 3 - If you don’t set up a page with the contest on your website the link your visitors will share will only take the new visitors to their app, and there will be no way for the new visitor to get to browse your website. The app is also very limiting when it comes to customization of how it appears on the site. We have tried working with their support team on all these issues and got nowhere.

Made By Humans
Time spent using app: 12 days
Maverick Mav Pty Limited replied November 8, 2021

Hi there
My name is Akash Malik. I am the founder of Apps Mav. My colleagues and I have been replying to all of your questions explaining the rationale (Privacy, Safety, Security, Compliance and Policies of social network platforms) for the functionality and our advanced feature set that you can activate if required.

At the outset I'd like to assure you and the readers of this review that our highest priorities are to help you launch successful campaigns, security and safety of your customers' data, privacy (e.g. GDPR) and working as per guidelines and processes required by social network platforms. And hence all features and functionality have to work as per these priorities.

1. PIN is password protection and as such is only ever required to access secure area that has your customers' personal and sensitive data. So it protects unauthorized access to sensitive and personal data. It is not required for participation in campaigns. The sign up to campaign can also be done on your website- My colleague did explain this to you.

2. As I had explained, we have to comply with policies and technical features of the social network platforms. Else these features will not work. I had also honestly disclosed the white label features in my email to you.
3. I had outlined the steps to display campaign on your store in my email and had also activated this for your campaign - This is a standard feature within our app. I had also explained the 'Smart URL feature'
4. There is a lot of customization that is available and we listen to our customers feedback and enhance the app.

I hope I have been able to clarify and assure all our customers of our support, privacy and commitment to the product.

Stay Safe And Regards