Reviews (89)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 2% of ratings are 1 stars
November 15, 2019

The app is a gem! It's really complete, with many features and personalization. The support team is really here when you need. A must-have !

TheGeekosaurus
United States
2 months using the app
Edited April 4, 2023

April 2023: I'm updating my review because I do think this is a great tool in terms of possible functionality, but the back end interface is *INSANELY* complicated, to the point that I can't figure out how to use most of the features - there are menu options across the top of the screen, plus all on the side, then you get more options int he main screen depending on what you've selected, and yet none of them seem related to each other, and I can never figure out where to go to do what I want to do. I've also never been able to figure out how to make options like popups or social or email campaigns work. I'm honestly just not smart enough for this app.

I've just been keeping it for the sake of the rewards points button on my homepage, but recently a second widget button mysteriously appeared on my storefront and I have no clue how or why. I can tell it's from this program cause it's showing the same points and redemptions when I log in, but i can't figure out how to change the terrible placement or turn it off. I gave up and just turned off the original widget, but WHHHYYYY would this tool put two different buttons both on my store?

I didn't attempt to reach out for help, because I reaaaaaaally don't enjoy interacting with folks for technical support, especially on something that should be easy, and i'd rather just give up and switch to a different tool. :(

At this point, i can't figure out how to use most of it, so I've decided to switch to a simpler and less expensive tool since I don't think i'm getting most of the use or value out of this one. :(

CannaPlanning
United States
Over 4 years using the app
Maverick Mav Pty Limited replied December 21, 2019

April 2023- Sorry, to see your updated review and comments. Please allow me to clarify- Gratisfaction is more than a loyalty program- We are developing it as your marketing workspace that will help you achieve many of your business goals. Accordingly, we have many more features planned, which will all be included in your plan at no extra cost. Sorry, that you find it to be confusing. I always encourage our customers to be in contact with us and our team can always guide you and also suggest the usage of the features to your advantage. The ROI with this app can be excellent. Also you will not need many other apps- Accordingly price is very affordable as you'll get great results and features.

I request and urge you to please give us another shot - We will work with you to help you get the best out of this app
Regards
Akash
Founder

Thank you for your kind review! Our team is working on releasing many, many exciting enhancements in 2020

November 2, 2023

I like this app, it's easy to set up and quite straightforward. I'm excited about new features in the near future. Customer support has also been extremely helpful and I appreciate that.
I'm not rating 5 stars though because I wish their knowledge base and FAQs were more complete and that they provided user documentation.

Skin Cupid
United Kingdom
Almost 4 years using the app
Maverick Mav Pty Limited replied November 4, 2023

Dear customer,
Thanks for the feedback.
We've recently added many new features and also enhanced existing features- So we are currently working on producing a lot of content.
We are aiming to make Gratisfaction a full marketing app that will help our customers with their entire sales funnel.
With best wishes
Apps Mav team

April 21, 2020

Easy to set up and great customer service to help you with any additional questions. I would definitely recommend!

Go Smart Watch
United States
About 1 month using the app
November 26, 2022

Excelente aplicativo com inúmeros recursos, a equipe sempre responde os chamados o mais rápido possível.

Loja Egomes Digital
Brazil
About 1 month using the app
October 30, 2018

This app seems to be really, really good, lots of advantages to growing your business. Praveen was very helpful and walked me through tabs I was unsure about. But the overall app seems very user-friendly. I can't wait to see the results, which are very measurable. Great work! :)

Chocolat Michel Cluizel USA
United States
About 1 month using the app
September 15, 2021

The App was recently installed with great features. Customer service has been extremely amazing and helpful.

Addide Stores
Nigeria
30 days using the app
March 11, 2021

This app is great! I tried more than 3 referral apps, but none of them goes through the extreme detail that Gratisfaction does. Not only that, but their customer support is extremely good!

E-Optician by Objectt Optik Co. Ltd.
Hong Kong SAR
25 days using the app
May 5, 2021

Like this app for prompt customer service. The app has all cool features to bring shoppers in multiple ways. I am new and will give insights on those features later down the road.

Fabuluxwall
United States
23 days using the app
October 29, 2019

Great app !!! we're using to launch our Referral program and it's been working good, and very prompty support received.

TipidCalls
Mexico
23 days using the app