Growave: Loyalty & Wishlist

apparently this app has been charging me $30 for 6 years under shopify and i just now realized. according to the stats it has made me $0. this is CRAZY. do not recommend.

We’ve been using Growave since migrating to Shopify 4 years ago, and it has been a great experience. The reviews feature is especially helpful in guiding customers and boosting purchase confidence.

If you want to achieve loyalty, reviews, wishlists, referrals, and UGC in one platform. Growave will be one of the best choices. It's a great experience to work with Growave for 3 years, and the account managers are great to support anything we want to achieve.

Generally a good app at a good price.
However they are starting to have technical issues. We had a customer answer a review request email and the review was credited to a different product and different customer. The solution their tech team provided is for us to download the reviews, correct them manually and upload them again.

Edit: The customer support and tech team are insisting that the review is from the other customer when we have hard evidence from the customer placing the review that it is not. We have now also discovered inconsistencies across other reviews.

We are using the Klaviyo integration and sending reviews and follow ups with Klaviyo.

The Growave support team was incredibly helpful in resolving several issues we had with product ratings showing on our collection page.

They helped us hide the rating when a product hasn't been rated yet, and also fixed the rating display for another sales channel on the collection page.

It's rare to find a team that pays attention to such details across different channels. Highly recommend Growave if you're looking for a reviews app that truly supports its users.

I recently completed my second support call with Sally from Growave. She was professional, patient, and highly knowledgeable throughout the entire interaction. She explained each step clearly and her communication was excellent--all issues were resolved efficiently while ensuring nothing was overlooked.

This level of support reflects extremely well on Growave. Sally set a high mark for great customer service and provides confidence continuing our subscription with Growave.

I had a very positive experience using Growave, especially thanks to Mario’s support throughout the entire process. The platform is very intuitive and offers excellent tools to improve customer engagement and loyalty, which had a very positive impact on my business.

What truly stands out is the level of support. Mario was always extremely available, attentive, and professional, helping me at every stage — from setup to optimization. He made the whole experience much simpler, smoother, and more enjoyable.

Overall, I highly recommend Growave, not only for its features but also for the outstanding customer support, which really makes a difference.

We’ve been using Growave for our Shopify store, and honestly, it has exceeded our expectations on every level.
The platform itself is very advanced and brings together multiple powerful features in one place from loyalty programs and reviews to wishlists and customer engagement tools. Instead of installing and managing several apps, Growave gives you a complete system that actually works seamlessly together. It’s clear that a lot of thought went into building something practical for real e-commerce businesses.
What really stands out, though, is the team behind it. Their support is exceptional fast, responsive, and genuinely helpful. Every time we needed something, whether it was a question, customization, or technical support, they handled it professionally and efficiently. You can tell they truly care about their users and want you to succeed.
If you’re serious about growing your store and improving customer retention, Growave is definitely worth it. It’s not just another app it’s a long-term solution backed by a great team.

I've dealt with Sergio, Tim and Bak numerous times now and every time has been very pleasant. Very efficient in their responses and work. We've had a few technical issues after migrating to Shopify and they've made sure everything has run smoothly.
Highly recommend, great customer service.

Powerful app with lots of features for the cost. Lacks some of the user-friendly customizability that others have, but their team is super responsive and are able to help customize the look/feel very quickly. Just wish the internal theme editor was more robust.