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Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its diverse features such as loyalty programs, wishlists, and product reviews, which enhance customer retention and online reputation. The app's customer support is commended for its quick response and customization capabilities. Features like referrals and seamless Shopify integration are highly valued. The translation feature is seen as a key advantage for reaching a global audience. Merchants consider the app affordable and value for money, making it a preferred choice for small businesses and startups.

December 5, 2023

Shoppify's best apps!
When I have a question, I ask a question and the agent answers it very quickly, faster than the speed of light, and very kindly.
Especially agent Yzat. He's the best.

Marron Glacé Paris
6 months using the app
Growave replied December 6, 2023

Dear, Marron Glacé Paris team,

We truly appreciate your positive feedback! 🌟 It's wonderful to hear that our app on Shopify has been a valuable asset for you. Our commitment to prompt and friendly customer support is at the forefront of our service, and we're delighted to know that our team, especially Yzat, has exceeded your expectations. Your kind words motivate us to continue delivering the best experience possible.

If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to ensure your satisfaction with our products and support! 💖

Begaiym, Reputation Manager

September 16, 2023

The Growave app has a lot of features for little money. We use several of the features and they are great. One of those is the wishlist. Although the standard is already great, we wanted something extra and different. So I contacted support (Masha and Janat) to ask if this was possible. They answered me in a few seconds and told me that it was no problem at all. They built it in no time! We're so happy with it. So great app and a great team!!!

0031 Shop
18 days using the app
Growave replied September 17, 2023

Dear team at 0031 Shop,

Thank you for your fantastic review! ✨ We're delighted to hear that you're making the most of Growave's features and that our wishlist feature exceeded your expectations.

Masha and Janat are indeed exceptional team members, and we'll make sure to pass on your appreciation to them. It's always our goal to provide top-notch service and support.

If you ever need anything else or have more ideas to enhance your experience, please feel free to reach out. We're here to help you succeed! 💘

Reputation Manager!

October 27, 2023

I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:

Shaman Sisters
6 months using the app
Growave replied October 30, 2023

Hello Shaman Sisters team,

I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔

The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future.

Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. Unfortunately, despite my attempts to reach out through various channels – both messages and calls – I haven't received a response. Regrettably, I've made several attempts to connect with you in the hope that we could address all the technical issues that are concerning you.

I also want to express our sincere regret for the problems your website faced due to our app. We have processed a refund for the months during which you were unable to utilize our services.

I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰

Begaiym, Reputation Manager

August 9, 2023

It's been very helpful so far. I just installed it so we'll see how it works in each feature it offers.

United States
Over 3 years using the app
Growave replied August 11, 2023

Hi Laura,

Thank you for your review ❤! We're glad to hear that our assistance has been helpful to you. As you explore the features we offer, feel free to reach out if you have any questions or need further support.

We're here to ensure your experience with our product is a positive one.

Take care!

Growave Support team.

October 26, 2023

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button.
I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.

30 days using the app
Growave replied October 30, 2023

Hello Blondesister team,

I appreciate your openness in sharing your experience with our app. Your insights are incredibly valuable to us, and I want to extend my sincere apologies for the challenges you've encountered while using our platform.

I'm truly sorry to hear about the difficulties you've faced in customizing the rewards page and the visibility of the login button. Providing an intuitive and seamless experience is paramount to us, and I regret that we've fallen short in meeting these expectations. 😥🙏

Your feedback is being taken seriously, and we are currently in discussions with our development team to address the concerns you've raised. We are committed to working diligently to rectify these issues and ensure your satisfaction.

Despite our attempts to reach out through messages and calls, unfortunately, we haven't received a response from you. I was hoping to discuss your concerns personally and delve into the specific changes you'd like to see on your site. Our developers are eager to tailor these changes to meet your preferences. Your input and feedback are crucial, as customer satisfaction is our utmost priority.

Once again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better.

Warm regards,
Begaiym, Reputation Manager

August 1, 2023

Of all the things I appreciate the most about this app, it's the team behind it. They are very responsive and will try their best in the shortest possible time to get to the bottom of your challenge and help you resolve it. Thanks, guys!

Also, their app is like a 5 in 1 so instead of paying multiple $ for numerous apps, you can get twice the value from Growave

Over 2 years using the app
Growave replied August 2, 2023

Dear Shoepify,

Thank you so much for your amazing feedback and 5-star. We appreciate your time leaving the review and sharing your overall experience with us. 🙌🏻

Our Team is delighted and we are more than happy to have customers like you. We will keep providing the best service. 💙

Please do not hesitate to reach out to us at any time!

Growave Support Team.

October 6, 2023

What a great app! Works well, and the support from Anna and Ayana is awesome.

6 months using the app
Growave replied October 8, 2023

Hey, team at Candlelore!

Thank you for your fantastic feedback! We're thrilled to hear that you find our app great and working well for you. We're equally pleased that you've had an awesome experience with our support team members, Anna and Ayana.😍

Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service and support.
If you have any questions or need further assistance, please feel free to reach out. We're here to help! 💓🙏

Begaiym, Reputation Manager!

December 7, 2023

Growave is a great addon + the support is amazing!
Go for it!

Clan Earth
Over 2 years using the app
Growave replied December 8, 2023

Hey, Clan Earth team,

Thank you for your kind words! We're thrilled to hear that you're enjoying our app and appreciate our support. Your satisfaction is our priority, and we're here to assist you every step of the way. Cheers to a great partnership! 🥳

Begaiym, Reputation Manager

August 30, 2023

I experienced a technical issue and this support team helped me to fix it immediately. such as a good support and app.

3D® Mats Official Thailand
7 months using the app
Growave replied September 1, 2023

Dear Mats Official Thailand team,
Thank you for taking the time to leave us such a positive review! 🥰
We are glad that our support team could help you with all technical issues and hope to continue providing great services.

Please let us know if there's anything else we can do to help. 🙏🏻❤️
Best regards,
Begaiym Reputation Manager.

September 11, 2023

This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause.
Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one.
In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!

4 days using the app
Growave replied September 12, 2023

Hi 77figure Team,

We are absolutely thrilled to receive such an amazing feedback. Thank you so much for taking the time and for leaving us a review.

We appreciate your trust in our services and we are happy to hear that our app helps your business grow.

Your kind words motivate us to keep providing excellent services.

We are always here for you. 🙏🏻

Reputation Manager.​✨