Reviews (2,113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its all-in-one marketing solutions, including loyalty programs, reviews, wishlists, and referrals. They appreciate its seamless Shopify integration and the ability to replace multiple apps, which enhances customer retention and boosts revenue. The app's performance is noted for its smooth operation. Additionally, the customer support team is praised for their responsiveness and effectiveness, particularly in assisting with customizations and technical issues. This makes the app a valuable tool for enhancing customer engagement and streamlining marketing efforts.
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I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!
Dear team at TRMC,
We are glad that our customer service left you impressed. It is something that we’ve always worked very hard on and your satisfaction with our service is so pleasing and it lets us know that we are on the right track! 😇
We do our best to keep a high level of customer support. Thanks for being with us! 🥰
Janat
Growave Support Team
Tech support is always there to help. Fast response and very friendly.
Hey, Atmosphera team,
Thank you so much for your 5-star review!
We're happy to hear that you had a great experience with our tech support team.
Delivering excellent service is our top priority!
If you ever have more questions or need assistance, feel free to reach out, we are always here for you 🫶😊
Anna,
Customer Support Manager
powerful apps and nice support. Most functions is very well, One shortcoming is that the placement of rewards tabs is limited and cannot be placed in any position. I hope it can be improved in the future.
Hello there,
Thank you for your 5-star review!
We are happy to receive your feedback, which is very important to us! We hope to expand our features and capabilities in the future. We are always happy to help you with any questions and strive to improve your experience with our app!
Kind regards,
Yzat
Customer Support Manager
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
I am writing to address the recent concern you raised, and I want to begin by extending my deepest apologies for any inconvenience you have experienced.
Please kindly note that live chat support is available starting from the Growth plan according to our Terms of Use.
However, our email support is 24/7 and we're doing our best to answer all the queries and resolve any requests as fast as we can.
Your emails have been received, processed and the assistance was submitted. We've contacted you one more time via email to make sure that the request is rectified. Could you please take a moment and check the messages? The opportunity to regain your trust in our product would be much appreciated and valued.
Please feel free to reach out at any time with any questions. We will do our best to turn our correspondence in a positive direction and will make every effort to keep you satisfied with us. 🙏
Saule
Growave Support team
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!
Hey, The Tumbler Grip team,
Thank you so much for your wonderful feedback!✨
We're excited to hear that Growave is crucial for your Shopify store! Our team takes great pride in delivering exceptional support, and it's fantastic to know that you found our assistance helpful.
Your satisfaction is our top priority, and we're committed to ensuring you have the best experience with our app.
Big thumbs up to you for choosing Growave!
Best regards,
Vlad,
Growave Support team🫶
THIS APP HAS AMAZING SUPPORT!! They have been extremely helpful with answering all my questions and even editing some widgets in my shop's theme. They'll always send photos of the changes too to ask if I'm happy with it or if I need any adjustments. It's also just a great app overall with very helpful features for growing your business.
Hello, Slayfire Cosmetics team,
Thank you for your kind words! Absolutely thrilled to hear your experience with us has been exceptional! We take pride in providing personalized support tailored to your needs. Your satisfaction means the world to us, and we're always here to make sure you're delighted with every aspect of our app.
Looking forward to continuing to support your business growth journey! 🎉🫶
Begaiym, Client Care Specialist
We were changing themes and had a lot of customizations we wanted to do. So our onboarding process was super long as we always added things we wanted to add or change. The support has been better than anything I have experienced before on Shopify. Always got immediate response from support and the developers got things edited within the same day. Super happy with the first weeks on Growave!
Hello, Petit team,
Thank you so much for your kind words💖 We’re thrilled to hear that your onboarding process, despite being long and detailed, was smooth thanks to our support and development teams. We always strive to provide immediate and effective assistance, and it's fantastic to know that you felt supported and satisfied with the changes.
Your happiness in these first weeks with Growave means a lot to us, and we're excited to continue helping you achieve your vision ✨
Begaiym, Client Care Specialist
Great customer service - very responsive and always helpful!
Dear Calla Shoes Team 🥰,
We wanted to extend our heartfelt thanks for taking the time to leave a 5-star review!
Your feedback means a lot to us and helps us continue to improve our products and services.
We're thrilled to hear that you had a positive experience and that our product met your expectations.
If you have any further comments or suggestions, please don't hesitate to share. We're always here to listen and assist.
Thank you once again for your support!
Best regards,
Kani
Growave Support Team
Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :)
PS: ¡Si tiene la traducción al Español!
Dear Max and the team at Wain Vinoteca,
Thank you so much for the amazing 5-star review! 🌟
We're thrilled to hear that setting up your Rewards Program with Growave took just 2 days and exceeded your expectations. Our team is dedicated to ensuring seamless integration and delivering MVP features that add value for your customers.
We're excited to continue supporting you as you activate more features and take your program to the next level. Your satisfaction is our top priority, and we're always here to provide amazing support whenever you need it.
¡Gracias por tus amables palabras! If you need anything else, just let us know.
Vlad,
Customer support manager.
I usually avoid giving the feedbacks to support, but this time I was very impressed. They were helpful, fast and what amazed me the most - they brought a wow effect by helping me with something that I didn't expect from them. Plus the Growave app is very nice, easy to use and has useful functionalities. I recommend them for sure!
Hi, the team at PiggyFest,
Thank you so much, what a wonderful review. It's a real pleasure to our ears that you are happy with our app and customer support!
This made our day, and we are so grateful for merchants like you! We are always here and happy to help in any way we can. Thank you for the positive feedback 🥰!
Binazir,
Head of Customer Support team 💕