Reviews (2,134)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive features including loyalty programs, referrals, rewards, reviews, and wishlist capabilities, which significantly boost user engagement and revenue. It is noted for its cost-effectiveness and ease of use, with functionalities like auto discounts and VIP tiers that simplify customization. Exceptional customer support is frequently highlighted, with staff ready to make custom code adjustments and provide efficient service. The app's integration with tools like Klaviyo and its multilingual support are also major advantages, enhancing its utility for a diverse range of online stores.

July 3, 2024

Absolutely amazing!! I contacted their help because I wanted to change how some of the features were displaying and wanted to add some more into the site. They helped me do everything and it was an extremely smooth process. Highly recommend them and their service.

Ashlyn's Diy Drip
Australia
8 months using the app
Growave replied July 5, 2024

Hi, the team at Ashlyn's Diy Drip,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience and that we could assist you with your customization needs.
Your recommendation means a lot to us 😇!

If you need any further assistance, please don't hesitate to reach out.

Kind regards,

Masha
Growave Support team

Edited October 11, 2024

Superb app and excellent, understanding support team. Highly recommended and brilliant for increasing customer loyalty.

Ethical Nutrition
United Kingdom
About 2 years using the app
Growave replied October 10, 2024

Dear team at Ethical Nutrition,

Thank you so much for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our pricing. We understand that as businesses grow, managing costs effectively is crucial, and we’re sorry to hear that you feel Growave doesn’t align with your current needs.

While we do offer a variety of features beyond just our Loyalty program, including Reviews, Wishlist, and Instagram UGC, it's clear that you're focused on loyalty solutions, and we respect that perspective. We value your comparison with Bon Loyalty and will review our own pricing structure in light of this.

Our goal is to provide flexible and scalable plans for merchants of all sizes, and we’re continuously evaluating how to deliver the best value possible. That said, I understand that this may not fully address your concerns at this moment, but we truly appreciate your honest feedback, which helps us improve.

Please feel free to reach out if you'd like to discuss any other specific concerns or explore other ways we can support your business.

Best regards,
Janat
Growave Support Team

Edited August 13, 2024

There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.

Verified Shungite
United States
3 months using the app
Growave replied August 10, 2024

Dear team at Verified Shungite,

I am writing to address the recent concern you raised, and I want to begin by extending my deepest apologies for any inconvenience you have experienced.

Please kindly note that live chat support is available starting from the Growth plan according to our Terms of Use.
However, our email support is 24/7 and we're doing our best to answer all the queries and resolve any requests as fast as we can.

Your emails have been received, processed and the assistance was submitted. We've contacted you one more time via email to make sure that the request is rectified. Could you please take a moment and check the messages? The opportunity to regain your trust in our product would be much appreciated and valued.

Please feel free to reach out at any time with any questions. We will do our best to turn our correspondence in a positive direction and will make every effort to keep you satisfied with us. 🙏

Saule
Growave Support team

July 9, 2024

When I changed the theme of my store, the design and features of this app were not applied properly. When I contacted support, they immediately fixed the code and resolved all the issues. Thank you to the growave team. thank you so much.

WABI-SABI STORE
Japan
Almost 3 years using the app
Growave replied July 10, 2024

Dear WABI-SABI STORE team,

Thank you for your wonderful review and for sharing your experience with our application! We are delighted to assist you in solving your request and bringing your ideas to life. Your satisfaction and experience are always our top priority.

Please don't hesitate to reach out if you need our help or have any questions.

Kind regards,
Yzat
Growave Support team

September 11, 2024

They responded to my issue so quickly and have been so incredibly helpful!

Body Science
Canada
4 months using the app
Growave replied September 12, 2024

Dear team at Body Science,

Thank you so much for your fantastic review! 💕

We're thrilled to hear that our team was able to assist you quickly and effectively. We're always here and happy to help whenever you need us – your success is our top priority! ✨😊

Kind Regards,
Saule
Customer Support Manager

July 27, 2024

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

TRMC
United States
12 months using the app
Growave replied July 28, 2024

Dear team at TRMC,

We are glad that our customer service left you impressed. It is something that we’ve always worked very hard on and your satisfaction with our service is so pleasing and it lets us know that we are on the right track! 😇

We do our best to keep a high level of customer support. Thanks for being with us! 🥰

​Janat
Growave Support Team

June 28, 2024

This app is fantastic and provides a great review sharing / rewards experience. It is important to note, however, that you MUST reach out to them through their customer service messenger to make sure they integrate their app to its fullest potential. They know what they're doing, so it is really not a pain.

Ruby and Roses Yarn
United States
11 months using the app
Growave replied June 29, 2024

Dear team at Ruby and Roses Yarn,

My deepest gratitude to you for your wonderful review! 💖
Every word of each customer is important to us. Our main priority is to help people get acquainted with our amazing app and assist with integration to ensure your user experience is smoothest.

The greatest satisfaction for us is to see your business flourish.
Thank you so much for your trust! We will always support you and provide you with the best possible service.

Ayana,
Growave Support team! 💫

September 25, 2024

Very good tool, many requirements and functions can be realized. In addition, the customer service is excellent

SuSenGo Toys
Hong Kong SAR
19 days using the app
Growave replied September 27, 2024

Dear SuSenGo Toys team,

Thank you for your kind review! We're thrilled to hear that you're satisfied with the app and the range of features it offers. It's also wonderful to know that our customer service made a positive impression.

Should you have any more suggestions or requirements in the future, please don't hesitate to reach out. We're always here to help and appreciate your continued trust and support ❤️!

Best regards,
Ainura
Customer Support Manager

July 9, 2024

I wanted to express my appreciation for the exceptionally quick support you provided. Your team not only understood my request for changes promptly but also implemented them swiftly and accurately. I'm thoroughly impressed with your service and would highly recommend others to use your services.

Lashesbyrk
Australia
5 months using the app
Growave replied July 10, 2024

Dear Amit and the team at LASHES BY RK,

Thank you so much for your stellar review! 🌟 We're thrilled to hear that our quick and accurate support hit the mark. Your kind words are like a burst of sunshine on a cloudy day for our team.
Providing excellent support is our top priority, and we are delighted to see your satisfaction with our work. Feel free to reach out anytime – we're just a message away!

Ayana,
Customer Support Manager

September 24, 2024

Awesome app and great customer service, Masha was kind and helpful, thanks!

Solimè
Italy
13 days using the app
Growave replied September 25, 2024

Dear Solimè team,

Thank you for the fantastic review! We’re delighted to hear that you’re enjoying our app and that Masha was able to assist you with such care. Your satisfaction means the world to us! ❤️

If you ever need anything else, don’t hesitate to reach out. We’re here for you!

Best regards,
Janat
Customer Support Manager