Reviews (2,094)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer engagement and retention through its array of features like loyalty programs, reviews, referrals, and wishlist capabilities. Its seamless integration with platforms like Klaviyo and Shopify is noted to enhance user experience and promote repeat business. The support team is frequently commended for their prompt and effective assistance, providing customizations and technical support tailored to individual business needs. Merchants value the app for its comprehensive functionality and exceptional customer support, recognizing it as a crucial tool for business growth.

April 21, 2024

Easy to work with, very fast and helped make sure all my questions were answered! Thank you!

Raw Island Jewels
United States
6 days using the app
Growave replied April 23, 2024

Hey, the team at Raw Island Jewels,

We truly appreciate your valuable review of the support team and our app. We send you a million thanks for leaving us feedback and expressing your honest opinion 🤗.
Your words motivate us to reach new heights and become even better and better ✨.

With regards,
Begaiym, Reputation Manager 🥰.

July 11, 2024

Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes.
El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional.

Recomiendo ;)

Hello Australian
Spain
About 2 months using the app
Growave replied July 12, 2024

Dear Hello Australian team,

Thank you so much for your kind words regarding our app and the support we provide!

We are thrilled that you like our app and the service we deliver. Your satisfaction is essential for us since our customer's joy is the most precious thing for which we have a reason to do the best we can. 💕

Your fantastic feedback has lifted our spirits even higher, we are always happy to assist and make your time with us the most enjoyable and efficient.

Your trust and delight mean the world to the Growave team, thank you a lot! 🤗

Warm regards,
Janat
Growave Support Team

March 22, 2024

THE BEST OMNI-CHANNEL LOYALTY PROGRAM OUT THERE!!! Absolutely love this system. We have it connected to Klaviyo for email notifications and "Customer Accounts Hub" for a premium customer profile UX on the front end.

Relatively responsive to request, great customer service.

Chiappetta Shoes
United States
7 months using the app
Growave replied March 25, 2024

Hello, Chiappetta Shoes,

Thank you for your wonderful review!🩷We're thrilled that you find our omni-channel loyalty program to be the best out there. Our goal is to provide a comprehensive solution that seamlessly integrates with Klaviyo for email notifications and enhances the customer profile UX through "Customer Accounts Hub." Your satisfaction is paramount to us, and we're dedicated to delivering excellent customer service and responsiveness. We're excited to continue exceeding your expectations and serving your needs! 🥰

Begaiym, Client Care Specialist

March 5, 2024

The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10

Out of Sorts
Australia
4 months using the app
Growave replied March 7, 2024

Hey, Out of Sorts team,

We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.

Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.

If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙

Begaiym, Client Care Specialist

May 6, 2024

friendly cs team and efficient :)

Vetopia
Hong Kong SAR
Almost 4 years using the app
Growave replied May 7, 2024

Hey, Vetopia team,

We're overjoyed to receive your feedback! It's wonderful to know that our customer support team left such a positive impression on you. We strive to be both friendly and efficient in assisting our valued customers like you. Thank you for choosing Growave, and please feel free to contact us anytime if you need further assistance. We're here for you! 💜

Begaiym, Client Care Specialist

March 1, 2024

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"

ZAPAKA
China
About 4 years using the app
Growave replied March 3, 2024

Hey, ZAPAKA team,

Thanks a lot for your awesome review! We're really happy to hear that Growave is super useful for your Shopify store and that it's making things easier for your customers. Our support team is always here to help you get the most out of Growave. Let's keep up the good work together! 🤗

Best regards,
Begaiym, Client Care Specialist

February 27, 2024

Growave has been a great platform for our small business and importantly affordable. Would like to see a more beautified page for the loyalty programme that links to our website but other than that it is easy to navigate and ticks all the boxes. The support team is always very quick to respond and provide answers.

Cabela
New Zealand
7 months using the app
Growave replied February 29, 2024

Hello, Cabela team,

Thank you for taking the time to share your positive experience with Growave! 💙 We're delighted to have played a role in supporting your small business affordably and effectively. Your feedback about the loyalty program page is duly noted, and we're committed to enhancing its appearance and functionality to better align with your brand. It's fantastic to hear that our support team has been responsive and helpful whenever you've needed assistance. We're excited to continue being a part of your business journey and contributing to your success with Growave! 🫡

Best regards,
Begaiym, Client Care Specialist

June 10, 2024

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!

Sony World - Qatar
Qatar
About 6 hours using the app
Growave replied June 11, 2024

Dear team at Sony World - Qatar✨,

Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our app. Your feedback motivates us to keep improving and providing the best service possible.

Thank you for choosing Growave! If you have any suggestions or need assistance, please don't hesitate to reach out. We're always here to help!

Best regards,
Begi from the Growave Support team.

April 24, 2024

Terrible Support
Does not work

Olazion
United States
Almost 2 years using the app
Growave replied April 26, 2024

Hello, Olazion team,

We sincerely apologize for the negative experience you had and for your decision to leave a one-star review. We have thoroughly investigated the matter and found that our support team made several attempts to reach out to you via email. However, it's possible that our messages may have been filtered into your spam folder. We kindly request that you check your spam section or provide us with an alternative email address for further communication.

Additionally, our support team tried to contact you via phone calls for many days, but unfortunately, we were directed to voicemail each time.

Please know that our support team responded promptly to your inquiries, and we have reviewed all possible errors on our end. We have done everything possible from our side to assist you.

We would be extremely grateful if you could take a moment to check your email and let us know if you have received our messages. Your feedback is invaluable to us, and we are committed to resolving any issues you may have encountered.

Begaiym, Client Care Specialist

February 26, 2024

A great app at an affordable price. It offers all the features we desired, and the customer service is outstanding, earning a perfect 10/10 rating for their invaluable assistance.

Thank you for your service and support, Growave Team!

Modora UK
United Kingdom
About 2 years using the app
Growave replied February 27, 2024

Dear Modora UK,

We're overjoyed to read your fantastic feedback and see your perfect rating! Providing you with an app that meets all your requirements and delivering exceptional customer service is our mission, and we're delighted to have exceeded your expectations.

Thank you for choosing Growave! Should you ever need assistance or have any questions, please don't hesitate to contact us. We're here to assist you every step of the way 😍🫡

Begaiym, Client Care Specialist