Reviews (2,123)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support and comprehensive features, including loyalty programs, wishlists, and reviews. They appreciate the quick and helpful support team, responsive to customization and technical issues, often within an hour. The user-friendly interface and seamless integration with tools like Klaviyo are also noted, alongside positive impacts on customer engagement, retention, and revenue. Continuous improvements and global support across different time zones and languages further enhance its appeal for e-commerce operations.
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Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work.
They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps.
We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team,
Thank you for leaving a review and sharing your thoughts with us. We highly value the feedback from every one of our clients. We sincerely apologize for not meeting your expectations, leading to your dissatisfaction and this negative review. 🥲
Unfortunately, some of our clients may encounter localized bugs, which can vary from one client to another. In such cases, we strive to provide quick and effective assistance to resolve any identified issues. We are currently working diligently to address all your requests and will update you as soon as possible.
We understand how frustrating it can be to experience these issues, especially when setting up a new store. We assure you that your experience is our top priority, and we are committed to improving it. Please feel free to reach out directly if you have any further concerns or need additional support. 💙🙏
We apologize once again and appreciate you choosing Growave.
Begaiym, Client Care Specialist
We are on the premium plan and they do not deliver the customizations that they say they offer. If you use the app's regular functions, their service is great. If you are subscribing to the premium plan hoping they will implement customizations, I do not recommend it.
The free gift reward is not working. On the reward page, there is a button to add the gift to cart but when landing on the check out page, the discount is not applied (it's just a 'add to cart button), the customer cannot see their discount code on the reward page either to add it to the checkout page. When contacted Growave said that the discount code is received by email so the customer has to find the email to get their reward. The 'amount discount' displays the discount code on the reward page though. So I simply requested to replace the 'add to cart' button with the discount code (same as the 'amount discount' feature). I asked for this over a month ago, they are not working on it and just telling me that they 'prioritized it'.
Dear HapaKristin team,
We sincerely apologize for the inconvenience you’ve experienced and for not meeting your expectations with our premium plan. Our developers have thoroughly investigated and confirmed that everything is functioning correctly on our end. It appears that the issue originates from the cart page, which seems to have been customized and is related to Shopify itself.
To ensure absolute clarity and thoroughness, our development team will conduct another review to verify that everything is in order from our side. We aim to complete this additional check as soon as possible. Once we’ve completed this verification, we will reach out to you with the next steps.
We understand that the seamless operation of the loyalty program is crucial for your business, and we will do everything possible to resolve this issue from our side. In the meantime, if you have any other questions or concerns, please don’t hesitate to reach out. We appreciate your patience and understanding, and we apologize again for the inconvenience caused. 🙏
Begaiym, Client Care Specialist
Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.
Hey there, Mom Store team,
Thank you for your kind words! 💙 We're delighted that Growave has proven to be the perfect solution for your wishlist, loyalty, and review needs. Our responsive support team takes pride in assisting you promptly and effectively, and they extend a heartfelt thank you for recognizing their efforts. It's wonderful to hear that you find our app to be a great value compared to competitors.
We're here to continue providing you with the best experience possible, and our support team is always ready to help.
Thank you for choosing Growave! 🌟🎉
Begaiym, Client Care Specialist
I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks
Hi, ACTokyo team,
We really appreciate your kind words and five-star review! 🤩 It's great to know that our team has been able to assist you effectively and that you're seeing improvements in our product over time. We're committed to providing the best support and continually enhancing our services for customers like you.
Thank you for choosing Growave! 💙
Begaiym, Client Care Specialist
The app is easy and effective, I appreciate prompt responses from their team when a questions arises.
Hey, gabrielcosmetics team,
Thank you for the fantastic feedback! 😍 It's wonderful to hear that you find our app easy to use and effective. Our team takes great pride in delivering quick and helpful responses to our users. Your satisfaction is our priority, so please don't hesitate to get in touch if you ever have any questions or concerns.
We're here to support you every step of the way! 💜
Begaiym, Client Care Specialist
good!
Hi there, Suburban team,
We're delighted to receive your 5-star rating and to know that you had a positive experience! 😍🌟 Your satisfaction is our priority, and we're committed to maintaining the high standard of service you deserve. Thank you for choosing Growave!
Best regards,
Begaiym Client Care Specialist
Terrible Support
Does not work
Hello, Olazion team,
We sincerely apologize for the negative experience you had and for your decision to leave a one-star review. We have thoroughly investigated the matter and found that our support team made several attempts to reach out to you via email. However, it's possible that our messages may have been filtered into your spam folder. We kindly request that you check your spam section or provide us with an alternative email address for further communication.
Additionally, our support team tried to contact you via phone calls for many days, but unfortunately, we were directed to voicemail each time.
Please know that our support team responded promptly to your inquiries, and we have reviewed all possible errors on our end. We have done everything possible from our side to assist you.
We would be extremely grateful if you could take a moment to check your email and let us know if you have received our messages. Your feedback is invaluable to us, and we are committed to resolving any issues you may have encountered.
Begaiym, Client Care Specialist
So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile.
Thank you.
Update...
Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need.
Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.
Hey, Inked Garment team,
Wow, your review absolutely made our day! ✨ It’s fantastic to hear that your experience with us has been nothing short of amazing. Knowing that we could swiftly adjust the code for your Rewards Program and ensure it looks great on mobile in under an hour is incredibly rewarding for our team.
I’m especially glad to hear that @Masha, @Vlad, @Begi, and the rest of our dev team could be there for you when you needed us most. We understand how crucial those final days before launching your store can be, and it’s wonderful to know that our team’s patience, helpfulness, and quick responses made a positive impact on your experience.
Your trust and support mean the world to us. We’re committed to having your back every step of the way, and it’s feedback like yours that motivates us to keep doing our best. If you ever need anything else, please don’t hesitate to reach out. We’re here for you!
Thanks again for your kind words 💝
Begaiym, Client Care Specialist
The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.
Hello Team Windrunner Leather,
We want to extend our heartfelt gratitude for your kind words and the stellar 5-star rating! Hearing that you're enjoying the app and that our support has exceeded your expectations fills us with joy. Our team is committed to delivering top-tier service, and knowing that our efforts have made a positive impact is truly fulfilling. Your support means everything to us! 🥰
Should you have any further feedback or suggestions to share, please feel free to reach out to us.
Warm regards,
Begaiym, Reputation Manager
Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!
Dear team at Sony World - Qatar✨,
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our app. Your feedback motivates us to keep improving and providing the best service possible.
Thank you for choosing Growave! If you have any suggestions or need assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Begi from the Growave Support team.