Reviews (2,134)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive features including loyalty programs, referrals, rewards, reviews, and wishlist capabilities, which significantly boost user engagement and revenue. It is noted for its cost-effectiveness and ease of use, with functionalities like auto discounts and VIP tiers that simplify customization. Exceptional customer support is frequently highlighted, with staff ready to make custom code adjustments and provide efficient service. The app's integration with tools like Klaviyo and its multilingual support are also major advantages, enhancing its utility for a diverse range of online stores.

September 26, 2017

Amazing support given by Kalys, he was patient in gathering my requirements and quick in making all the changes. I have installed the app today only so can update on a feedback at a later time. But support was exceptional. Thank you kalys!!

Accestacy
India
4 days using the app
December 21, 2022

I have ran into three major bugs so far. They still have at least one huge bug right now.

1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards.

2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed.

3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd.

Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.

Paducah Home Theater
United States
4 months using the app
Growave replied January 11, 2023

Dear team at Paducah Home Theater,

I want to personally express our deepest regret for the significant challenges and inconveniences you experienced while using our app, especially regarding the Rewards program. Your feedback is crucial, and I truly apologize for the oversights and the resultant issues they caused for your business. 🙏💙

Upon thorough review of the concerns you raised, we've taken extensive measures to address and rectify each of these bugs. The loopholes you highlighted in the Rewards program, particularly those concerning the fraudulent generation of gift cards and the accumulation of points, have been meticulously addressed. We've reworked the logic behind our application to prevent such anomalies in the future and ensure the utmost integrity of our platform.

Please rest assured that we are continuously learning from past challenges and making earnest efforts every day to enhance the reliability and efficiency of our app. We understand the gravity of the issues you faced, and our commitment to ensuring they don't reoccur is unwavering.

Thank you for choosing us and for sharing your feedback, which has been instrumental in driving significant improvements. 🤗

Warm regards,
Begaiym, Reputation Manager!

September 18, 2017

Very cool app with awesome customer support

Spree Spot
United States
4 days using the app
July 10, 2017

Absolutely outstanding special thanks to Aiza in support. Nothing is to much trouble and this app actually is driving traffic to my website. WELL worth the investment thank you ...

www.loveanddesign.co.uk

Love And Design
United Kingdom
4 days using the app
March 19, 2021

I really love this app so far! Easy to use and the customer support is amazing! I highly recommend Growave.

Facing Nature
Sweden
4 days using the app
Growave replied March 22, 2021

Heeey team at Facing Nature 🤩,

Thank you a lot for taking your time and sharing such lovely feedback. You knocked us off our feet😇.

Our assistance does not end here, please always be sure that we are here for you to give a hand of support anytime🙌🏻.

July 9, 2018

This app is incredibly helpful, and helps level the playing field for startups competing against much larger e-comms. Additionally, Kalys at Social Shop Wave has offered fast detailed support. This was definitely one of the best decisions we've made so far for our store.

Amalieislander Com
United States
4 days using the app
November 15, 2021

With my sites design (Streamline), we wanted to go with the cleanest possible mobile look. Anything with a pop up widget was out of the question. This left me with Loyalty Lion, or Growave for options in terms of a loyalty points app that can be embedded in its own dedicated page or menu. The app runs completely off site, and doesn't install any code. I had many design changes that needed to be done, including the color change of almost every bit of text and background in the program. I could have done this myself, if it had been on the Shopify side. However I was able to reached out to the team and they promptly made all of the required changes, pretty much the same day. They absolutely didn't have to do any of that, based on the low price the app. For a fraction of the price of the other major loyalty point apps, you get an awesome, rewards, reviews, wishlist, and social login app, all baked into one, for a very low monthly fee (based on order volume). For the price, the quality of the app and the team backing it are unbeatable. Highly recommended, and I will be a customer for life as our store grows. Thanks so much Growave!

Resynate
United States
4 days using the app
Growave replied November 17, 2021

Dear Resynate Team 💙💙💙

Thanks for the awesome review! 😍 We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you 👍.

You really left us a balanced and fair review! I'm glad you felt the design changes were well done. It's something we've worked on and we're pleased our efforts resonated with you 🙌.

We appreciate your kind words and professional demeanor and look forward to seeing more of your work in the future 💖.

Wishing you wonderful business prosperity 🎈.

September 11, 2023

This comprehensive app has been essential in our ongoing endeavor to implement points earning and commenting functionality on our platform, which is crucial to us. The technical glitches we've run into during the debugging process have been handled rapidly and competently by the knowledgeable GROWAVE team, for which we are incredibly grateful. Their unwavering dedication to customer service deserves recognition and applause.
Furthermore, the fact that this app supports Japanese is of paramount significance to our operations, as many Shopify app unfortunately do not offer this feature. This compatibility has facilitated our business in more ways than one.
In conclusion, I am compelled to recommend GROWAVE to everyone seeking a versatile and feature-rich plugin. Hats off to the GROWAVE team for their dedication and professionalism!

77figure
China
4 days using the app
Growave replied September 12, 2023

Hi 77figure Team,

We are absolutely thrilled to receive such an amazing feedback. Thank you so much for taking the time and for leaving us a review.

We appreciate your trust in our services and we are happy to hear that our app helps your business grow.

Your kind words motivate us to keep providing excellent services.

We are always here for you. 🙏🏻

Begaiym,
Reputation Manager.​✨

October 10, 2023

The application is very good, but it has some flaws:

-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.

However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.

I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.

Mon Bar à Print
France
4 months using the app
Growave replied October 11, 2023

Dear team at Mon Bar à Print,

Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨

We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements.

We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage.

Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞

Begaiym, Reputation Manager!

December 28, 2020

The level of service I've had with the team at Growave, especially with Tattu, has just been amazing. Top notch service along with top notch applications. I've been a big fan since moving over all of my separate apps that did what Growave does individually all onto Growave's platform. While it hasn't been easy, Growave's team has helped me every step of the way, and even went above and beyond to make all the little details stand out for my brand. Truly can't recommend this one enough! Thanks, Growave!

Life's an RPG
United States
4 days using the app
Growave replied December 28, 2020

Heeeey team at Life's an RPG,

Wooow, what a breathtaking review! 🤩 Our heart is overflowing with gratitude. Thank you endlessly from the bottom of our heart for your time, for your constant support and faith in us!

Words will not be enough to explain how much we enjoy working with you. We are extremely obliged to you for choosing us and granting us an opportunity to assist you with your queries.

Once again thank you very much and we wish you a Happy New Year and may our service bring fulfillment to you and your business in the coming year. 💕🎉