Guide shipping protection provides us with one solution and saves you a ton of time with filing a claim process. I would highly recommend connecting this app to your store. Gives the customers the ability to add the shipping protection and feel a little more safe when product is shipped!
Easy setup, reliable customer service and easy to file claims! Their team was extremely helpful with installing the app on our Shopify store. Support is very reliable, we work with Chelsey and she's been amazing, always so quick to get back to us with great communication. Highly Recommended!
As a Shopify Plus merchant we never found value in spending the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. Guide Shipping Protection provides us with one solution and one process that makes filing claims simple and effective regardless of carrier.
Best insurance app available! I've tried them all. Super easy to file a claim and the claims are paid fast! It covers all the different carriers with the same easy claims process. I feel like it gives first time customers more confidence when shopping at my store knowing their package is insured. My conversion is up since installing. Highly recommended!
Cannot recommend this enough! We are beyond happy with Guide Shipping Protection customer service and what this service provides for our customers. Having the re-assurance that if an item breaks that our customers will receive a replacement is extremely important. Highly recommend Guide!
The Glamping Guys
I've had a great experience with the Guide team. They're incredibly helpful, and they even made code changes to accommodate my business model and website. Highly recommend choosing Guide over all the competition.
Another Level Beauty Supply, LLC
We have had an amazing experience with Guide. Their team is extremely responsive; It's refreshing. We used another app for over two years, but Guide made the switch easy. We couldn't be happier with this partnership. Their team truly is interested and invested in the success of our brand and the customer.
This app is a life saver! It allows us to offer our customers a higher level of customer service, while freeing up more time for our team. Also they have the most responsive customer service. Cannot recommend enough.
Great app! It's crazy to see how our customers will pay for peace of mind. After installing Guide, we have seen about 65% of orders have shipping protection added. They set up the app for us and made sure everything is working as expected. If you're looking to increase your bottom line revenue, while using a high quality app then I would recommend using Guide.
Installation was really quick and seamless. It immediately started bringing in additional revenue for our store with a high conversion rate. Definitely recommend this app. We love the service and the extra revenue boost for sure.