Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and efficient live chat feature. They value its ability to create organized FAQ pages that match their store's theme, reducing customer queries and saving time. The support team is recognized for their quick responses and continuous app improvements. However, some merchants are dissatisfied with the transition from free to paid plans. Despite this, the app is seen as reliable and integrates seamlessly with stores, enhancing customer service.

Edited June 25, 2021

--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??

Steve Groff's Cedar Meadow Farm
United States
3 days using the app
Shark Byte, Inc replied June 22, 2021

We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!

June 25, 2018

This App is awesome, it does exactly what I need it to do, is neat beautifully presented and easy for customers to navigate through. Just proves the best things in life are free!

Trish Burr Embroidery
South Africa
3 months using the app
October 9, 2018

Great App, The simplest way to make your FAQ page easy to navigate and professional.

Would love if there was a way to download and save all the text to a file as a backup. Another improvement would be to give a selection of icons that can be added to the headings.

Bag Buffet
3 months using the app
May 5, 2016

Amazing app. easy to use. good user interface. Best part is they are very supportive when you face any issues or need any help. I must say they are more than 5+ rating. I wish the complete s4 team all the best and thanks a lot.

Nowbuy In
7 months using the app
May 9, 2019

je viens de commence dans le e-commerce et l'application helpcenter est un très bonne outil pour les FAQ je recommande fortement de plus gratuit merci beaucoup au concepteur

2 months using the app
January 15, 2020

I use this app to save time responding to repeated customer questions, this allows me to focus more on the important things, saving me time and money.
The app is easy to use and looks great on my store.

Personalised Gift Company
United Kingdom
About 1 month using the app
July 5, 2017

Problem solved! Head ache erased! This is the easiest app I've ever downloaded. I give you a TEN star rating!

5 months using the app
May 16, 2017

Looks great, very functional and easy to use and set up.

Retro Grade
5 months using the app
Edited August 1, 2019

Best Help Center i ever seen ! Im really gratefull, and the best advantage is that this app is free!!

About 2 months using the app
December 4, 2021

Helped with my wesite FAQ. thanks. Helps keep my customer experience standards high. I liked the editable sections

Maravi Coffee Canada
About 3 hours using the app