Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

April 11, 2017

Very helpful and easy to use. And the most important things is this is free!

Masculine Watch
Indonesia
3 months using the app
May 11, 2017

goooooooooooooooooooood app on shopify

Kadeal
Vietnam
3 months using the app
June 2, 2019

It's very useful.I am a newer in running shopify, it helps me processing the FAQ problems.I will recommend it to my friends.

lemonelves
China
3 months using the app
December 18, 2017

Great app, great support ! I recommend without hesitation !

La Place Marchande
Belgium
3 months using the app
September 21, 2020

I use this app often with my store and have to say it is one of the most useful apps I have. It's very intuitive, easy to use, with no pay walls hiding the necessary stuff. If you are just starting your store and dont have any coding experience get this app and save yourself a LOT of headache and time. Very grateful this exists :)

Orphan Riot Designs
United States
3 months using the app
September 17, 2020

I used this app to update my FAQ page and I love the way it gives you the q's and a's in the template. I think this is a great app I highly recommend.

GPS-APB Store
United States
3 months using the app
January 11, 2018

This is the BEST Help Center App. Not only does it look amazing on my website, but it also has a contact form that you can add in it too! So thankful for this!

Mdrn Artifact
United States
3 months using the app
January 28, 2020

It has templates that really help when you have a brand new store. Plus it's very easy to navigate.

Furvelous
United States
3 months using the app
June 23, 2019

excelent to use this apps, i really happy for use this app,
I recommend using it always one hundred percent

Adrenalina Men Store
Argentina
3 months using the app
February 20, 2018

Great app, really tidies up my FAQ/Help page and makes my website look very professional. Easy to set up and support was very quick and customized to my meet my exact needs...Thanks!

Modu Lighting
United Kingdom
3 months using the app