Reviews (90)

Overall rating
3.8
Counts per rating level
  • 72% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited February 13, 2019

Interesting app. Love the feedback button for customers. The heat maps and videos are interesting. Shows alot.

SaltCritters
United States
About 2 months using the app
January 25, 2019

alls goood, the best apps to understand your cutomers behavior , its relly helped me to fix my store's error

ginsmoke
Morocco
About 2 months using the app
May 21, 2019

Very intuitive app. Helped me a lot in understanding customer behavior on my website yourdetoxbottle.com

detoxbottle
India
About 1 month using the app
March 29, 2019

Great App so far, I had used it on my store and the installation process was quite fast and flawless.

TrendzHQ
United Kingdom
About 1 month using the app
July 29, 2019

Aplicativo fenomenal, consegui alguns insights muito bons para melhorar meu site, parabéns de verdade aos desenvolvedores pela qualidade!!

Men's Thing
Brazil
About 1 month using the app
May 25, 2019

I just love it. Used for years on several WordPress sites, now I just installed it on my first eCommerce on Shopify. A very helpful and powerful tool.

Unicorns.Life
Switzerland
About 1 month using the app
Edited October 1, 2018

Update: I've increased the stars from one to five. I heard from support and this is what they said: "I apologize the support email was bouncing. We recently switched email servers and the apps@ email wasn't properly ported as we are using support-apps@ for the past few months to distinguish types of inquires. Our app is definitely still active and is happily in use by thousands of Shopify store fronts."

I've reinstalled the HotJar app and it's live now. Glad all is fixed now and I can enjoy this app at such a great price. Thanks to support for getting back to me!

Original One Star Review: This app must be shut down or something. I wrote to support twice and twice the email was bounced back to me.

St. Augustine Loves Lions
United States
29 days using the app
December 25, 2023

Its not working.

IN10M
Denmark
7 minutes using the app
Dualsided replied December 26, 2023

Hello,

Please email us at apps@dualsided.com and let me know what is not working so we can work quickly to resolve. Our Shopify Application is up and functional on thousands of stores and we are reporting no current errors.

November 10, 2018

Very useful. I started using the app and I am learning but I see that i will be useful to analyze my customer behavior.

Iratya
Spain
Over 1 year using the app
April 11, 2019

Simple. Working. Free.
Nothing more to add.
I do not know what the developer gains out of this app since it is free, but it works perfect.

NatureSalt.Shop
Israel
28 days using the app