Reviews (581)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant increase in average order value due to effective upselling and discount features, with some noting up to a 30% rise in revenue. They praise the app for reducing cart abandonment and enhancing the shopping experience through customizable options like pop-up carts and recommendation engines. The ease of setup and integration, along with responsive support, are also highly valued.

December 5, 2024

1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
2. There are no cart drawer design templates, and the CSS is insufficient.
3. The UI/UX is not user-friendly.
4. The company does not have enough employees, and only junior developers are available.
5. No one speaks English; translation ...

GLOWPERK
Türkiye
10 months using the app
Identixweb Limited replied December 23, 2024

Greetings from iDentixweb!

1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on ...

December 8, 2024

Worked well until today... Impossible for my customers to add to cart on mobile. And impossible to download the app again! Please correct this because your app was great!

FIVE POCKET
Belgium
About 1 year using the app
Identixweb Limited replied December 10, 2024

Hello there,

➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same.

➝ We have conducted an investigation with ...

November 29, 2024

This cart stops working right now in the middle of Black Friday! Please get in contact with us ASAP. This is unacceptable!

Sentir Parfum
Netherlands
Over 2 years using the app
Identixweb Limited replied December 4, 2024

Greetings from iCart!

➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you ...

December 19, 2024

If you are running google ads or other ads, you must give this app a try. Majority of "Sticky shopping cart" apps cannot track "Check-out" button conversion. But this app can track Check-out action conversion which is very important for ads optimization. We were using another free app, but it could not track conversion. Tried couple of paid ones, surprisingly not all the paid app can track ...

Tia Naturals
Netherlands
9 days using the app
Identixweb Limited replied December 24, 2024

Thank you so much for your detailed review! We're thrilled to hear that our app's ability to track "Check-out" conversions has been beneficial for your ad optimization. It's ...

February 13, 2025

We chose the free plan but the APP still charged the money. We have tried to contact the support team but they did no solve it. Bad experience

Think Academy
United States
3 months using the app
Identixweb Limited replied February 14, 2025

Hey there,

➾ We sincerely apologize for any confusion or inconvenience you’ve experienced. Upon reviewing your store and our email conversations, we noticed that you had ...

December 2, 2024

This is the best cart drawer I've come across. I've explored many drawer apps on Shopify, and this one truly stands out. It's simple, easy to use, and lightweight. Additionally, it integrates seamlessly with Orichi - Bundle Volume Discount, offering a fantastic free bundle. Both are excellent tools, and I'm really impressed with their performance.

yourgifts.com.au
Australia
About 1 month using the app
Identixweb Limited replied December 3, 2024

Thank you for your amazing review! We're thrilled to hear that you consider our cart drawer the best and appreciate its simplicity, ease of use, and seamless integration with ...

January 29, 2025

A great app for the cart and very reliable and helpful support. I had problems with the translation of iCart with Weglot. Support immediately made the appropriate settings in Weglot (Dynamic Elements).

FEUERSTEIN
Switzerland
3 months using the app
Identixweb Limited replied February 4, 2025

Thank you for your wonderful review! 😊 We're glad to hear that you find iCart reliable and that our support team could quickly assist with the Weglot translation settings. If ...

January 24, 2025

What a great support on resolving the recent issue.

HomeCozify
Hong Kong SAR
Over 1 year using the app
Identixweb Limited replied January 27, 2025

Thank you for your kind review! 😊 We're glad we could assist in resolving the issue promptly. Providing excellent support is our priority, and it's great to know we met your ...

November 21, 2024

Good app that allows upsells and the customer support was available via live cchat and call where they resolved my issue.

Vahlura
United States
5 months using the app
Identixweb Limited replied December 3, 2024

Thank you for your kind review! We're glad you found the app helpful for upsells and that our support team could assist you promptly through live chat and call. We're always ...

December 16, 2024

They are very patient and provided professional support

SIRUI®Official Store
United States
10 months using the app
Identixweb Limited replied December 24, 2024

Thank you for your lovely feedback! We're so glad to hear that our team's patience and professionalism made a difference. We're always here to support you whenever you need ...