Reviews (578)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants report increased average order values and reduced cart abandonment using this app, thanks to its effective upselling features and discounts. Key features include pop-up carts, dynamic discount bars, and product recommendations. The app integrates well with tools like Orichi - Bundle Volume Discount, enhancing the shopping experience. Merchants appreciate the easy setup, user-friendly interface, and responsive customer support.
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This cart stops working right now in the middle of Black Friday! Please get in contact with us ASAP. This is unacceptable!
Greetings from iCart!
➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you encountered within the app.
➝ Upon reviewing your case, I found that you had reached out to us via email with your concerns. I’m pleased to inform you that our technical team addressed and resolved the issue within 30 minutes of receiving your request. Additionally, I see that you confirmed the solution provided by our team in your email correspondence.
➝ In light of this, I kindly ask if you would consider revisiting your rating and updating it based on the resolution provided. Your feedback is extremely valuable to us, and we strive to ensure that all our users have a positive experience.
1. We incurred a loss of 30K USD. We discovered this after customer complaints: the cart drawer is not responsive and so small and does not work on some devices.
2. There are no cart drawer design templates, and the CSS is insufficient.
3. The UI/UX is not user-friendly.
4. The company does not have enough employees, and only junior developers are available.
5. No one speaks English; translation into Hindi is required.
6. It is not compatible with other applications. Custom JS needs to be added for "add to cart" triggers, which is not the case with other applications.
7. It does not automatically fetch custom attributes or options, whereas other applications do.
Highly Recommended Shopify App for Enhanced Cart and Discounts Features
I wanted to take a moment to express my satisfaction with your application, which has exceeded my expectations for managing my online store. The app includes essential features, such as the pop-up cart, which is extremely important to ensure that visitors don’t forget about their orders. Sometimes, a cart can be easily overlooked, but with this application, the cart stays visible and accessible, ensuring no order is left behind.
Additionally, the app offers a dynamic discount bar, which displays any active discounts in my Shopify store. Whether they are set up within Shopify or directly through your app, they are automatically applied, making it incredibly easy for me to configure different types of promotions such as percentage discounts, free products, or other incentives.
One of the features that has really impressed me is the app's ability to recommend additional discounted products directly in the cart. This greatly encourages customers to add more items to their order, which I believe will significantly increase my average order value.
While I did initially encounter an issue when checking out, where an error appeared during the process, your technical support team was outstanding. Despite my delayed response and lack of immediate attention to the issue, your team remained persistent and committed to resolving it. With just a simple screenshot from my side, your team was able to identify and fix the issue. Now, the app works flawlessly.
Given my experience, I highly recommend this application for its exceptional functionality and the dedication of your support team. It truly helps reduce cart abandonment and enhances the overall shopping experience.
Thank you once again for your support and for providing such a valuable tool.
Best regards,
Manuel Álvarez
Versatile Fashion Store
Thank you so much, Manuel!
We're thrilled to hear that our app has enhanced your store's functionality and helped improve your customer experience. It's great to know the pop-up cart, discount bar, and product recommendations have been useful for you.
We appreciate your patience during the checkout issue, and we're glad our support team could assist. We're here if you need anything else!
Worked well until today... Impossible for my customers to add to cart on mobile. And impossible to download the app again! Please correct this because your app was great!
Hello there,
➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same.
➝ We have conducted an investigation with our support department regarding your store to determine whether you have informed us about the issue you faced. However, according to our records, we have not received any emails or other concerns from your side.
➝ We kindly request you to send the details of the inconvenience you experienced to our support email (support@identixweb.com), so we can investigate the matter further and provide you with an update. If the issue can be resolved from our end, we will promptly address it and inform you.
Good app that allows upsells and the customer support was available via live cchat and call where they resolved my issue.
Thank you for your kind review! We're glad you found the app helpful for upsells and that our support team could assist you promptly through live chat and call. We're always here to help!
This is the best cart drawer I've come across. I've explored many drawer apps on Shopify, and this one truly stands out. It's simple, easy to use, and lightweight. Additionally, it integrates seamlessly with Orichi - Bundle Volume Discount, offering a fantastic free bundle. Both are excellent tools, and I'm really impressed with their performance.
Thank you for your amazing review! We're thrilled to hear that you consider our cart drawer the best and appreciate its simplicity, ease of use, and seamless integration with Orichi - Bundle Volume Discount. Your kind words truly motivate us to keep delivering excellence!
Amazing customer service with Manoj. Very nice and fast!
Thank you for your kind words! We're thrilled to hear you had an amazing experience with Manoj. We'll be sure to share your feedback with him. 😊
App has worked well for us.
Thank you for your feedback! We're glad to hear the app is working well for you. If you need any assistance, feel free to reach out!
quick response.
Our store has increased at least 10% sales because of the bundles and upsell function.
Thanks for the app team coopeartion and good solution for app conflicts.
Thank you for the great feedback! We're glad to hear the bundles and upsell function have boosted your sales by 10%. We appreciate your patience with the app conflicts and are happy we could provide a solution!
I've been using iCart Cart Drawer as my cart page, and it has truly made a difference in my store's performance. The app is easy to set up and has significantly improved my overall conversions. I love that it allows me to seamlessly add upsells, discount offers, and gifts, which not only enhance the shopping experience but also increase my average order value. It's a simple yet effective tool that I highly recommend to any Shopify store owner looking to boost their sales.
Thank you for sharing your experience! We're thrilled to hear that iCart Cart Drawer Cart Upsell app has helped boost your store's performance and improve conversions. It's great that the upsells, discounts, and gift features are making a difference for you. We appreciate your recommendation!