Reviews (581)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance store functionality and increase sales through features like an always-visible cart and dynamic discount bar. It offers effective upselling tools and seamless integration with other platforms, alongside a user-friendly interface with extensive customization options. Exceptional customer support, including live chat and video calls, and reliable conversion tracking are also highly praised.
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good
Thank you for your review! 😊 We're glad you had a good experience. Let us know if you need any assistance! 🚀
good
Thank you for your review! We're glad you had a good experience. Let us know if there's anything we can do for you! 😊
What a great support on resolving the recent issue.
Thank you for your kind review! 😊 We're glad we could assist in resolving the issue promptly. Providing excellent support is our priority, and it's great to know we met your expectations. If you need further help or have any questions, feel free to reach out anytime!
good
Thank you for your review! 😊 We're glad you had a good experience. Let us know if you need any assistance! 🚀
This cart stops working right now in the middle of Black Friday! Please get in contact with us ASAP. This is unacceptable!
Greetings from iCart!
➝ We sincerely regret to hear that your experience has not been satisfactory. However, we noticed that you did not mention the specific issue you encountered within the app.
➝ Upon reviewing your case, I found that you had reached out to us via email with your concerns. I’m pleased to inform you that our technical team addressed and resolved the issue within 30 minutes of receiving your request. Additionally, I see that you confirmed the solution provided by our team in your email correspondence.
➝ In light of this, I kindly ask if you would consider revisiting your rating and updating it based on the resolution provided. Your feedback is extremely valuable to us, and we strive to ensure that all our users have a positive experience.
Worked well until today... Impossible for my customers to add to cart on mobile. And impossible to download the app again! Please correct this because your app was great!
Hello there,
➝ We sincerely apologize for any inconvenience caused by our app, and we extend our heartfelt apologies for the same.
➝ We have conducted an investigation with our support department regarding your store to determine whether you have informed us about the issue you faced. However, according to our records, we have not received any emails or other concerns from your side.
➝ We kindly request you to send the details of the inconvenience you experienced to our support email (support@identixweb.com), so we can investigate the matter further and provide you with an update. If the issue can be resolved from our end, we will promptly address it and inform you.
We chose the free plan but the APP still charged the money. We have tried to contact the support team but they did no solve it. Bad experience
Hey there,
➾ We sincerely apologize for any confusion or inconvenience you’ve experienced. Upon reviewing your store and our email conversations, we noticed that you had requested a refund.
➾ To clarify, our free plan is available exclusively for Shopify Partner and Development stores, as stated in our app's billing details on the Shopify App Store. Since your store is not registered under a Shopify Partner or Development account, standard billing was applied. We understand that this may have been misunderstood, and we truly regret any frustration this may have caused.
➾ For your reference, here’s a screenshot detailing our pricing structure:
https://prnt.sc/ihfrQz6FrN2i
➾ We’d also appreciate it if you could reconsider your review based on this clarification.
A great app for the cart and very reliable and helpful support. I had problems with the translation of iCart with Weglot. Support immediately made the appropriate settings in Weglot (Dynamic Elements).
Thank you for your wonderful review! 😊 We're glad to hear that you find iCart reliable and that our support team could quickly assist with the Weglot translation settings. If you ever need further assistance, feel free to reach out. Happy selling! 🚀
They are very patient and provided professional support
Thank you for your lovely feedback! We're so glad to hear that our team's patience and professionalism made a difference. We're always here to support you whenever you need us! 😊
Great help! thank you so much!!
Thank you so much for your wonderful feedback! 😊
If you have any more questions, need further help, or have suggestions, please feel free to reach out anytime. We're always here to help!