Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its reliable upselling features and volume discounts. Many commend the customer support team for their professionalism and quick problem-solving. Merchants report an increase in average order value and improved automated workflows after using the app. It's suitable for all business sizes and particularly recommended for new Shopify stores. The app positively impacts cart conversion funnels and introduces new products via its Side Cart feature.

June 26, 2023

The app itself is okay but there is no customer support to be found. Reached out several times over days because the upsells were sending customers to error loading pages. Still haven't heard back from them. A shame because the app features would be great if they worked.

Purple Rose Supply
United States
4 days using the app
Identixweb Private Limited replied June 27, 2023

Hello 👋🏻 Samantha, I hope you are doing well!
➝ I have checked the email inbox for our support account and found your 3 emails there. Guess what? Each email is replied to on the same day when received your email. Please refer to the below screenshots:
- https://prnt.sc/Z2KF134oEL_Q
- https://prnt.sc/A_Q0mRd9LoXQ
➝ Today, we received another email from you and it's also been replied to by our support team. Please check the below screenshot for your reference.
- https://prnt.sc/CIx21BltAFWD
➝ I request you to check your SPAM folder if the email isn't fallen into your inbox.

Edited April 24, 2023

Service client vraiment présent, qui prend le temps de répondre à toute les questions et à nous aider en cas de problème.

Cependant, nous avons des bugs avec la mise en ligne de nouveau tunnel de vente avec cette application. Ca nous a aussi ralenti le site, et nous a apporté un taux de conversion plus bas.

Yodi
France
4 months using the app
Identixweb Private Limited replied April 6, 2023

Thank you 🙏🏻 so much for taking the time to share your thoughts about the app. 🥰😍
Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

July 27, 2023

The support team is very available and efficient. I recommend using this application! It's quick to learn and the results are satisfactory.

Les Petits Prödiges
France
About 1 month using the app
Identixweb Private Limited replied August 2, 2023

We're so happy to hear that you're satisfied with our application and our support team. Thank you for your kind words and positive feedback. We appreciate your recommendation and your trust in our service. We're glad that you found our application easy to learn and the results satisfactory. We hope you continue to enjoy using it and see great benefits. Please feel free to contact us anytime if you need any assistance or have any suggestions. Thanks again for your support!

July 13, 2023

Merci pour cette super app, elle aide vraiment a booster ses ventes, la fonction upsell ou celle du volume discount est très pratique.

Tayoo
France
8 days using the app
Identixweb Private Limited replied July 16, 2023

Thank you 🙏🏻🙇🏼‍♂️ so much for your wonderful review! 😍
➝ We truly appreciate your kind words and are thrilled to hear that our app has been instrumental in boosting your sales. 🎊🎊
➝ We're delighted that you find the upsell and volume discount functions to be practical and effective for your business. 🥰🙌🏻
➝ Our goal is to provide valuable solutions that help businesses like yours succeed. Knowing that our app has made a positive impact on your sales means a lot to us.
Keep Upselling..................🎊🙌🏻

August 28, 2023

Excellente application pour booster les ventes avec un service client optimal ! A recommander vivement.

Les Cafés Mirka
Morocco
9 days using the app
Identixweb Private Limited replied August 31, 2023

Thank you 🙏🏻🙇🏼‍♂️ very much for your positive review. El Mehdi! 🥰
➝ We are delighted to know that you enjoy our application and our customer service. 👏🏻👏🏻 🚀
➝ Your recommendation makes us very happy. We hope you will continue to enjoy our application and increase your sales. 🤞🏻😀🎊

September 7, 2023

Very easy steps

Trenches Made This
United States
21 days using the app
Identixweb Private Limited replied September 18, 2023

Thank you for your positive review.
We always try to make our app user-friendly and simple to follow.
We appreciate your feedback and your support.

July 27, 2023

Parfaite Rapide efficace et professionnel elle a su comprendre mon besoin ! et à fait le nécesssaire

Ma Pierre Naturelle
France
About 19 hours using the app
Identixweb Private Limited replied August 2, 2023

Thank you so much for your wonderful review! We're delighted to hear that you had a perfect experience with our service. We're glad that we could understand your needs and do what was necessary to meet them. We appreciate your trust and satisfaction. We hope to serve you again soon. Please let us know if you have any questions or feedback. We're always here to help. Thanks again for choosing us!

March 22, 2023

até o momento muito bom, o suporte me atendeu perfeitamente e esta resolvendo o meu problema nesse exato momento.

Lojas Tese
Brazil
About 1 hour using the app
Identixweb Private Limited replied March 22, 2023

Thank you 🙏🏻 so much Paolo for taking the time to share your thoughts about the app. 🥰😍
Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

Edited March 2, 2023

Diese app ist hervorragend für mich, da sie mir ein riesiges Problem mit Doscounts weggenommen hat. Ich nutze nämlich eine Local Delivery und Shipping app. Diese beiden zusammen sind miteinander kompatibel laut aussage der super Support Mitarbeiter. Hemadri stach besonders hervor! Danke Dir persönlich für deinen support

Dessertbox.de
Germany
21 minutes using the app
Identixweb Private Limited replied March 10, 2023

Thank you 🙏🏻 so much for taking the time to share your thoughts about the app. 🥰😍
Please don't hesitate to get in touch with us if you need any further help/assistance in the future 🙂.

January 25, 2023

Une application 5 étoiles et un support 5 étoiles
Merci

Les saveurs du bled
Morocco
11 months using the app
Identixweb Private Limited replied February 1, 2023

Thanks, for the review, Reda! 🙏🏻