Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and customization. It offers valuable insights about visitors, enabling better customer understanding. The direct contact feature from product pages boosts engagement and sales. It also stores messages as a backup and reduces spam. Many merchants commend the quick and helpful customer support and the free cost is a significant plus.

January 24, 2014

Clean and neat design. Provides background on the sender such as the websites he/she has visited before, which is very useful in knowing what interests them. Furthermore, how they get to visit your store (source) is also made known to you! 5 stars for this!

11 months using the app
July 16, 2015

Very easy to set-up and use. Love it!

9 months using the app
May 16, 2017

Looks great and easy to implement to site

Retro Grade
5 months using the app
June 20, 2015

Simple to use and simple to configure. Test email was in my inbox in seconds. Love it!

Wooden Androyd Studio
United States
9 months using the app
June 27, 2013

Great app. Super easy to set up and link to as a page instead of a pop out but also has option for pop out button that works well on computers and ok on my mobile (android). Simple & clean interface with options to customize the form and to put html before and after form page.

Good Gift Market
United States
12 months using the app
July 9, 2015

Love this app. Makes it easy for customers to send us an email. Have had it for months without any problems.

Resin Obsession
United States
8 months using the app
November 26, 2013

Absolutely amazing, exactly what I needed. It was so easy to set up and it tells you where the visitor came from. Thanks!!!

Leor - Bath & Body products, Candles & Gift Sets
United Kingdom
10 months using the app
August 15, 2014

The best contact form app on the internet! period.

Old Wives Tail
United Kingdom
8 months using the app
Edited June 16, 2015

It is kind of amazing that Shopify themes don't automatically include basic Contact Us page layouts and if they did, there would be no need for Improved Contact's app. Anyway, I love this free app! I reached out to Dan asking if I could add an extra field to ask for their customer's wedding date. While this wasn't possible, he suggested I simply rename the Subject field as "Your Wedding Date". When I wasn't able to make this save (I got some kind of a "sad face" on the screen), Dan did it for me. Thanks, Dan for creating this app!

My Wedding Decor
7 months using the app
July 17, 2016

This app was actually recommended to me by Shopify Guru when I called in asking for some help setting up a direct message in my Contact Us page. Was quick to set up display and really easy to embed into our existing page. Thanks!

Steri Studio
5 months using the app