Reviews (234)

Overall rating
4.5
Counts per rating level
  • 76% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting customer interaction and sales with features like detailed tracking of customer page visits before contact and a spam reduction feature that effectively cuts down on unwanted emails. It is easy to install and use, offering customizable forms and a persistent "Contact Us" tab that enhances accessibility. The app performs reliably, especially on desktop, and provides adequate mobile functionality. Customer support is also highlighted for its quick and helpful responses, adding value to business operations and customer service.

September 21, 2016

It works! I wish it was more configurable though but it does do what they say, and free! https://newloops.com

New Loops
United Kingdom
About 1 year using the app
August 26, 2018

I enjoyed this app and it worked well until I accidentally hit the spam button next to my delete button in error. When this is done emails automatically stop forwarding which happened to me for four months without my knowledge. Dan agreed to fix it when I realized I wasn't getting any of my emails after receiving a number of customers complaining about my lack of response. A couple months later I accidentally bumped the wrong button again and this time I immediately tried to fix it (which is not possible on the customer side). Dan's poor customer service response was that he didn't want to help me and asked me to delete the app. I recommend going somewhere else to avoid the headache and terrible service.

Sunnystudiostamps
United States
Over 1 year using the app
November 27, 2014

Easy to use, works well.

Would be nice to be able to customise the design/colour of the button on the Contact Us page (app allows you to change the design of the overlay at the bottom of your site, but not the red button on the Contact Us page itself).

You can see a live example at www.PetTechWorld.com/Community/Contact

PetTechWorld
Ireland
10 months using the app
July 6, 2017

highgly recommend, gave my business a much needed contact point

Themedshirts
United States
21 days using the app
February 15, 2019

I really like this app and would really recommend. It's easy and6 ahve all what you need. Greetings ⇒ https://spar-king.com/

Spar King
Germany
21 days using the app
February 15, 2019

Please be aware of using this app!!! I have had it installed on my site for months, but recently I've had some irate customers leaving 1 star reviews. It turns out that this app has not been working and I have not been receiving customer emails. This is absolutely unacceptable! I hate to think how many customers I have lost because I installed this!!!

DAPPE
United Kingdom
Over 1 year using the app
January 5, 2017

Very easy to install. Uncomplicated this issue for me.

Foreal African Designs
United States
19 days using the app
June 6, 2013

Great app - didnt have a decent way of customer contacting us unless we advertised our email addresses which we didn't want to do. Works very well and very easy to install. No coding needed by me.

Experience Days
United Kingdom
19 days using the app
June 21, 2015

Just installed...simple...I like...

Shea Salone
United States
19 days using the app
February 24, 2022

Loving it so far, but is it able to insert a file upload? Customers need to send me picture references of their orders and I'm having trouble finding an app that will insert it into my contact form without costing a ton each month. Other than that it's a great tool!

American Steel Co
United States
9 months using the app