Reviews (234)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for boosting customer interaction and sales with features like detailed tracking of customer page visits before contact and a spam reduction feature that effectively cuts down on unwanted emails. It is easy to install and use, offering customizable forms and a persistent "Contact Us" tab that enhances accessibility. The app performs reliably, especially on desktop, and provides adequate mobile functionality. Customer support is also highlighted for its quick and helpful responses, adding value to business operations and customer service.
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It works! I wish it was more configurable though but it does do what they say, and free! https://newloops.com
I enjoyed this app and it worked well until I accidentally hit the spam button next to my delete button in error. When this is done emails automatically stop forwarding which happened to me for four months without my knowledge. Dan agreed to fix it when I realized I wasn't getting any of my emails after receiving a number of customers complaining about my lack of response. A couple months later I accidentally bumped the wrong button again and this time I immediately tried to fix it (which is not possible on the customer side). Dan's poor customer service response was that he didn't want to help me and asked me to delete the app. I recommend going somewhere else to avoid the headache and terrible service.
Easy to use, works well.
Would be nice to be able to customise the design/colour of the button on the Contact Us page (app allows you to change the design of the overlay at the bottom of your site, but not the red button on the Contact Us page itself).
You can see a live example at www.PetTechWorld.com/Community/Contact
highgly recommend, gave my business a much needed contact point
I really like this app and would really recommend. It's easy and6 ahve all what you need. Greetings ⇒ https://spar-king.com/
Please be aware of using this app!!! I have had it installed on my site for months, but recently I've had some irate customers leaving 1 star reviews. It turns out that this app has not been working and I have not been receiving customer emails. This is absolutely unacceptable! I hate to think how many customers I have lost because I installed this!!!
Very easy to install. Uncomplicated this issue for me.
Great app - didnt have a decent way of customer contacting us unless we advertised our email addresses which we didn't want to do. Works very well and very easy to install. No coding needed by me.
Just installed...simple...I like...
Loving it so far, but is it able to insert a file upload? Customers need to send me picture references of their orders and I'm having trouble finding an app that will insert it into my contact form without costing a ton each month. Other than that it's a great tool!