Improved Contact Form , 233 reviews

FALSE ADVERTISING. The most annoying thing ever is when something is promoted as being free, but you can't even use it unless you upgrade to a paid plan.

Sure, you can download it and install it on the store. You can create a form and save it. But you can't actually publish it on your site until you upgrade and pay. THIS ISN'T FREE!

I was getting 30+ [SPAM] email per day from the contact form built into my shopify website.
Using this Improved Contact Form reduced that to zero.
Absolutely a must have!!!
Many thanks to the developer, cured my spam headache
Very easy to set up and use.

App works great, just what I needed. Fastest support ever!! Dan responded to my email within minutes.

Love this app. It is odd that Shopify doesn't automatically have all of these features built in.

*updating my review*
Thank you, Dan for solving the root cause of the problem to my problem. I am so glad you were able to tackle the issue of the actual cause for the spam pages. I appreciate the time you took to find the actual channel to better solve the problem.
Thanks again, Dan!
Charlee

Love this app! Looks nice and sends the messages directly to our mail system, so we can be very responsive to out customers! Thank you!

Looks good on the face of it but not very functional from the customers perspective. The first problem I noticed is that when I created a top bar so that I don't annoy the customer, the bar can be set to always show up or only show once per visit.

The problem is that if you only want it to show up once, it makes sense that it should remain on-screen until the customer closes it. However, the bar shows up on the first page but as soon as the user clicks on a new page the bar never comes back. The issue here is that most customers are not going to blindly give you their email address. They will likely want to navigate your website for a little bit before they decided to share any information with you but the bar is already gone, so they will not have that option. Additionally, it's not clear what "once per visit" actually means. I closed my browser several times to test but I couldn't get the bar to come back up. I contacted support and they said I should clear my browser history and cookies. What kind of ridiculous response is that? Do they believe a customer is going to know or care to do that? It's just a missed opportunity.

If you opt to leave the bar displayed all the time, it just gets in the way. If you're on a desktop, it isn't annoying but if you're using a mobile device, it takes up too much screen real estate. Even more annoying, if you close it, it opens right back up when you go to another page. It should know that the customer doesn't want to see it again and stop displaying for that session. Now, here's the worst part of it; if the customer gives up and finally submits and email address, the damn thing shows up again once you navigate to a new screen. It can't distinguish a new customer from an existing customer even if that customer is in the same session. This is unforgivable. Using the paid version did not change any of these flaws.

Really easy to use and enhances the built-in contact form. I find it odd Shopify doesn't already include all of these features.

Easy to use app. The interface is simple yet very effective. It fits on any device! Definitely a recommended app! Happy to use it!

This app works great as a contact form and performs as it should. We love it!